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Added 6 mins ago
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ISO 20022 Product Manager
BMO
Toronto, ON · YNG
- Full-time
The ISO 20022 Product Manager defines and delivers the strategy, roadmap, and lifecycle management for ISO 20022-enabled payment products and capabilities. The role translates client,…
Added 6 mins ago
GV
Lead Project Manager – Grid Automation
GE Vernova
Markham, ON
- $110,100 to $165,200 CAD / year
- Full-time
As Lead Project Manager – Grid Automation, you will take ownership of a portfolio of concurrent Grid Automation projects - spanning Protection Relays, Substation & Distribution Automation,…
Added 6 mins ago
CA
Data Engineering & Platforms Manager
Canadian Addiction Treatment Centres (CATC)
Markham, ON
- Full-time
Canadian Addiction Treatment Centres (“CATC”) is a leading Canadian provider of addiction treatment services, operating a large and growing network of treatment centres, pharmacies and…
Added 21 mins ago
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Engineering Manager, Reactor Engineering
AtkinsRéalis
Pickering, ON
- Full-time
Reporting to the Director of Engineering Services, the Engineering Manager, Reactor Engineering is responsible for the execution and technical leadership of engineering services in support…
Added 21 mins ago
DC
Senior Civil Engineer/Civil Project Manager
Dillon Consulting Limited
Brandon, MB · Winnipeg, MB
- Full-time
…employee-owned professional consulting firm specializing in planning, engineering, environmental science, and management. With over 25 offices and more than 1100 employees across Canada, we…
Added 21 mins ago
T&
Senior Risk Manager
Turner & Townsend
Ottawa, ON
- Full-time
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Added 21 mins ago
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Gestionnaire de Projets Municipal / Project Manager Municipal
Veolia Environnement SA
Montreal, QC
- Full-time
Le Groupe Veolia est un chef de file mondial en services environnementaux, présent sur les cinq continents avec près de 218 000 employés. Spécialisé dans la gestion de l’eau, de l’énergie…
Added 21 mins ago
TP
Business Development Manager - Mining
Trycewell Partners Inc.
Vancouver, BC
- Full-time
Trycewell Partners has partnered with an established Western Canadian civil construction and industrial services organization to recruit a Manager, Business Development - Mining. This…
Added 21 mins ago
TU
Trades 2 - Steamfitter
The University of British Columbia
Vancouver, BC
- Full-time
UBC Building Operations provides comprehensive facilities maintenance, operations and renovation services for lands and buildings owned by the University of British Columbia. Trades are the…
Added 21 mins ago
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CEDO Technician / EDO Trainee
BakosNDT
Edmonton, AB
- Full-time
BakosNDT is a wholly owned subsidiary of TIC Solutions and is a growing and leading provider of non-destructive testing services in Western Canada, with services offered to all industrial…
Added 22 mins ago
A
Gestionnaire / Coordonnateur(trice) de projets Mainframe
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
XX, ton futur Manager, te proposera ensuite d’échanger autour de cette opportunité, de ton parcours et de tes attentes !
Added 22 mins ago
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Human Resources Manager
Lumentis
Belleville, ON
- Full-time
…to series production. Lumentis combines expertise in optical engineering, electronics, and software to create innovative LED, adaptive, and dynamic lighting technologies. Joining Lumentis…
Added 22 mins ago
GT
Transformation Release Management Consultant
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $75 to $80 CAD / hour
- Contract
…delivery experience with the ability to work across product, engineering, platform, QA, and business…
Added 36 mins ago
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Software Engineer II
TD
Toronto, ON · Montreal, QC
- Full-time
Typically reports to an Engineering Manager or above
Added 36 mins ago
Construction Project Coordinator
WF Group Inc.
Kitchener, ON
…and best practices. Under the close supervision of a Project Manager, you will primarily focus on routine project coordination tasks, assisting with project reports, and providing essential…
Added 37 mins ago
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Administrateur(trice) Azure et services Microsoft
FOP Consultants
Montreal, QC
- Full-time
We are a Canadian consulting company providing engineering and scientific consulting services in the Pharmaceutical, Biopharmaceutical, Agrifood, Cosmetics, Medical Devices, and Information…
Added 37 mins ago
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Gestionnaire de Projets Municipal / Project Manager Municipal
Veolia | Water Tech
Montreal, QC
- Full-time
Le Groupe Veolia est un chef de file mondial en services environnementaux, présent sur les cinq continents avec près de 218 000 employés. Spécialisé dans la gestion de l’eau, de l’énergie…
Added 52 mins ago
NA
Project Administrator/ Project Coordinator
North America Construction (1993) Ltd. - NAC Constructors Ltd.
Courtright, ON
- Full-time
Reporting to the Project Manager, the Project Administrator/Coordinator is an integral part of the project team, responsible for a wide variety of administration and coordination duties.…
Added 52 mins ago
GT
Technical Procurement Specialist
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
…sources and purchases specialized equipment, materials, and services for customer products. With strategic and technical expertise in marine products and systems, they collaborate with…
Added 52 mins ago
A
Maintenance and Reliability Manager
Agropur
Boisbriand, QC
- Full-time
The Maintenance and Reliability Manager is responsible for ensuring the availability, performance and reliability of the distribution centre’s automated equipment, building infrastructure…
Added 52 mins ago
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Quality Analyst – Escape Management Specialist
RTX
Halifax, NS
- Full-time
…transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the…
Added 1 hour ago
IG
Project Coordinator / Estimator
Infinity Generation Services Inc.
Courtice, ON
- Full-time
Infinity Generation Services Inc. (IGS) is a certified Indigenous and Woman-Owned contractor supporting Ontario’s power generation sector. We are looking for a motivated Project Coordinator…
Added 1 hour ago
SP
Program Manager, Major Projects.
Spark Power
AB · Edmonton, AB
- Full-time
Spark Power, a trusted partner in power in North America, is looking for a Program Manager, Major Projects. Program Manager, Major Projects. is accountable for the successful end-to-end…
Added 1 hour ago
Supply Chain Analyst - Data & Analytics
Freedom Mobile
North Vancouver, BC
At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the…
Added 1 hour ago
Production Planner
I M P Group International Inc.
Toronto, ON
…and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire…

Cansel

Account Manager, Customer Lifecycle (BC & Alberta)

Calgary, AB, T2E 2M7, Canada
Burnaby, BC, V5J 5H6, Canada

$55,000 CAD / year · Full-time

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Job details

Pay: $55,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

Cansel is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle.

In this role, you will manage a portfolio of customers within an assigned industry sector, with responsibility for recurring revenue from software subscriptions, positioning services, and software and hardware maintenance plans.

You will proactively engage customers to understand their business and technology needs, support the adoption of Cansel solutions, and identify opportunities to strengthen and expand each customer relationship.

What You'll Do

Manage a portfolio of existing Cansel customers and build strong relationships through proactive, regular engagement.

Manage subscription, software, service, and maintenance plan renewals while achieving or exceeding assigned revenue targets.

Develop a strong understanding of each customer's business, workflows, and technology needs.

Help customers maximize the value and adoption of their Cansel solutions.

Identify upselling, cross-selling, and account expansion opportunities.

Recommend products, services, and subscriptions that address customer requirements.

Partner with Sales, Technical, Operations, and other internal teams to coordinate renewal strategies, customer opportunities, and internal resources.

Research and prepare for customer conversations.

Follow up on commitments, quotations, renewals, and sales opportunities to maintain momentum.

Maintain accurate customer, renewal, and opportunity information in the CRM.

Deliver a high level of customer service while balancing customer needs with Cansel's retention, growth, and commercial objectives.

What You'll Bring

Previous experience in sales, account management, customer success, customer service, or a related customer-facing role.

Strong customer relationship and account management skills.

A genuine interest in understanding customers' businesses, challenges, and technology needs.

A commercial mindset and motivation to meet or exceed revenue targets.

Confidence proactively contacting customers and leading conversations by phone, email, and virtual meeting.

The ability to uncover customer needs through effective questioning, research, and active listening.

Strong customer service, interpersonal, and communication skills.

The ability to manage multiple customers, renewals, and sales opportunities while prioritizing work effectively.

Strong organizational and follow-up skills, with excellent attention to detail.

Experience working with CRM systems and maintaining accurate customer and sales information.

The willingness and ability to continually learn new products, software, and technology solutions.

A self-motivated approach and the ability to manage a broad customer portfolio with minimal supervision.

The ability to contribute effectively within a collaborative team environment.

Strong working knowledge of Microsoft Office applications.

Preferred, but not required: Experience within the geospatial, surveying, scanning, engineering, construction, or technology industry.

Preferred, but not required: Experience managing subscription, SaaS, or other recurring-revenue customers.

Preferred, but not required: Experience with Salesforce or another CRM platform.

Preferred, but not required: Experience supporting customer renewals, retention, or account growth.

Compensation

Base salary: $55,000 CAD annually.

Target annual commission: $30,000 CAD.

On-target earnings: $85,000 CAD annually.

Commission incentives are uncapped, providing the opportunity to earn above the stated on-target earnings when performance exceeds assigned targets.

Why Choose Us?

In addition to Cansel's collaborative and growth-oriented culture, we offer:

A competitive compensation package.

Uncapped commission incentives.

Flexible extended health and dental benefits.

Group life, short-term disability, long-term disability, accidental death and dismemberment, and critical illness insurance.

Access to an online pharmacy.

An employee referral program.

A professional book program supporting continued learning and development.

Free access to an online course database.

Exclusive discounts on shopping, sports, movies, travel, and more through Perkopolis.

Preferred rates on select gym memberships.

Preferred rates on personal insurance.

A generous long-service recognition program.

Equal Opportunity

Cansel is proud to be an equal opportunity employer and values the diversity of its employees. All qualified applicants will receive consideration for employment without discrimination based on race, color, ancestry, place of origin, religion, marital or family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other characteristic protected by applicable law.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

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More about this job

Responsibilities

Manage and grow a portfolio of existing customers by supporting solution adoption, managing subscription and service renewals, and meeting revenue targets. Identify account expansion opportunities, coordinate with internal teams, maintain accurate CRM records, and provide responsive customer service.

Requirements

Candidates should have experience in sales, account management, customer success, customer service, or a related customer-facing role, along with strong relationship-building, communication, organization, and follow-up skills. They should be comfortable managing a broad customer portfolio, working toward revenue targets, using CRM systems and Microsoft Office, and learning new technology solutions.

Skills

Account Management
Customer Success
Sales
Renewal Management
Revenue Growth
Upselling
Cross-Selling
Customer Retention
Needs Assessment
Active Listening
Communication
Organization
CRM Data Management
Microsoft Office
Team Collaboration

Benefits

Extended Health Benefits
Dental Benefits
Group Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Accidental Death and Dismemberment Insurance
Critical Illness Insurance
Online Pharmacy Access
Employee Referral Program
Professional Book Program
Online Course Access
Shopping, Sports, Movies, and Travel Discounts
Gym Membership Discounts
Personal Insurance Discounts
Long-Service Recognition Program
Uncapped Commission Incentives

Visa sponsorship

Not detected in the job text

Keywords

Customer Lifecycle
Account Management
Customer Success
Customer Retention
Recurring Revenue
Software Subscriptions
SaaS
Renewals
Maintenance Plans
Positioning Services
Upselling
Cross-Selling
Account Expansion
CRM
Salesforce
Microsoft Office
Geospatial
Surveying
Scanning
Engineering
Construction
Technology Solutions
Customer Adoption
Revenue Targets
Customer Portfolio

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