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Added 12 mins ago
A
Forward Deployed AI Engineer - Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
Lead enterprise AI platform deployments across complex multi-stakeholder client environments - Anthropic, OpenAI, Microsoft, Google, Salesforce, SAP, or Palantir - owning the full programme…
Added 13 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Added 13 mins ago
H
Bilingual Senior L3 AI Engineer
HRConnects
Montreal, QC
- Full-time
…in supporting and enhancing industry-leading AI tools like Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok, and Gemini - making a tangible impact on our organization's…
Added 28 mins ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
Continued evolution of our Group Administration platform.
Added 28 mins ago
FC
Group, Administrator III
First Canadian Financial Group
Edmonton, AB
- Full-time
Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
Added 28 mins ago
GD
Senior Integrations Engineer
Globalfaces Direct
Toronto, ON · North York, ON
- $95,000 to $115,000 CAD / year
- Full-time
…reliability of secure, PCI-compliant integrations connecting our platform to partners and third-party…
Added 28 mins ago
KG
Data Governance Lead
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Experience with one or more enterprise platforms such as Collibra, Informatica CDGC/Axon/EDC/IDQ, Microsoft Purview, Alation, Atlan, BigID, Monte Carlo, Bigeye, Databricks Unity Catalog or…
Added 28 mins ago
SC
Analyste d'affaires système (BSA) Guidewire ( Senior)
SII Canada
Montreal, QC
- Full-time
Connaissance des outils de collaboration et de gestion JIRA, Confluence, Visio et de la suite Microsoft Office.
Added 43 mins ago
FS
Senior Analyst, Quality Assurance Products
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
The Senior Analyst, Quality Assurance (QA) Products is responsible for executing and supporting QA activities across Microsoft Dynamics 365 Finance & Operations enhancements, integrations,…
Added 43 mins ago
M
Senior Administrative Assistant
MNP
Toronto, ON
- Full-time
Client Relationship Management (CRM) – enter, review and maintain opportunities, client account and contact information in CRM platform, generate reports for initiatives
Added 57 mins ago
SI
Cloud Engineer
Spait Infotech
Canada
- Full-time
Microsoft Azure (Virtual Machines, Storage, Azure AD, Azure Monitor)
Added 57 mins ago
P
Fullstack .NET Engineer | igaming | Base + Benefits
Pentasia
Toronto, ON
- Full-time
My client is seeking a highly skilled Senior Full Stack .NET Developer to join a fast-paced technology team responsible for developing and enhancing mission-critical platforms. This role…
Added 57 mins ago
UO
Microsoft Platform Analyst
University of Manitoba
Winnipeg, MB
- $60,205.6 to $86,850.4 CAD / year
- Full-time
Are you an experienced IT professional with a strong background in Microsoft technologies and enterprise infrastructure? The University of Manitoba - IST is looking for a Microsoft Platform…
Added 57 mins ago
R
Executive Assistant
RBC
Toronto, ON
- Full-time
Highly proficient in Microsoft Word, Power Point, Excel, Outlook. Ability to create and edit documents, PowerPoint slide decks as per guidance provided.
Added 57 mins ago
Senior Technical Lead
University of Toronto
Toronto, ON
Added 57 mins ago
T
Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
Added 1 hour ago
MC
Financial Services Associate - Full Time - 18 Month Contract
Meridian Credit Union
Cambridge, ON
- $60,000 to $63,000 CAD / year
- Full-time
Added 1 hour ago
DC
Junior Environmental Scientist - Windsor & London
Dillon Consulting Limited
London, ON · Windsor, ON
- Full-time
Strong working knowledge of the Microsoft Office suite of products, specifically Microsoft Word, PowerPoint and Excel.
Added 1 hour ago
H
Dynamics 365 Business Central Developer
HabileLabs
Canada
- Contract
Microsoft certification MB-820 (Business Central Developer)
Added 1 hour ago
B
Business Intelligence Specialist
Bevertec
Toronto, ON
- Contract
…workloads while facilitating a seamless transition to a modern Microsoft Azure and Databricks…
Added 1 hour ago
Clinical Dietitian - Family Practice Health Centre
Women's College Hospital
Toronto, ON
Added 1 hour ago
R
Technical Operations Analyst (Night Shift)
RideCo
Waterloo, ON
- Full-time
Added 1 hour ago
Assistant Coordinator, Jr. Reporting Co-op
Aecon
Hamilton, ON
Assist in identifying opportunities to streamline or automate manual reporting processes using tools such as Power BI, Power Automate, and other Microsoft technologies.
Added 1 hour ago
Microsoft 365 Solutions Architect
University of Toronto
Toronto, ON
…Faculty of Medicine, with a strong focus on utilization of the Microsoft 365…
Added 1 hour ago
Business Systems Analyst
PCL Construction
Edmonton, AB
Microsoft Power Platform tools such as Power BI, Power Automate, or P

Cansel

Account Manager, Customer Lifecycle (BC & Alberta)

Calgary, AB, T2E 2M7, Canada
Burnaby, BC, V5J 5H6, Canada

$55,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $55,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

Cansel is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle.

In this role, you will manage a portfolio of customers within an assigned industry sector, with responsibility for recurring revenue from software subscriptions, positioning services, and software and hardware maintenance plans.

You will proactively engage customers to understand their business and technology needs, support the adoption of Cansel solutions, and identify opportunities to strengthen and expand each customer relationship.

What You'll Do

Manage a portfolio of existing Cansel customers and build strong relationships through proactive, regular engagement.

Manage subscription, software, service, and maintenance plan renewals while achieving or exceeding assigned revenue targets.

Develop a strong understanding of each customer's business, workflows, and technology needs.

Help customers maximize the value and adoption of their Cansel solutions.

Identify upselling, cross-selling, and account expansion opportunities.

Recommend products, services, and subscriptions that address customer requirements.

Partner with Sales, Technical, Operations, and other internal teams to coordinate renewal strategies, customer opportunities, and internal resources.

Research and prepare for customer conversations.

Follow up on commitments, quotations, renewals, and sales opportunities to maintain momentum.

Maintain accurate customer, renewal, and opportunity information in the CRM.

Deliver a high level of customer service while balancing customer needs with Cansel's retention, growth, and commercial objectives.

What You'll Bring

Previous experience in sales, account management, customer success, customer service, or a related customer-facing role.

Strong customer relationship and account management skills.

A genuine interest in understanding customers' businesses, challenges, and technology needs.

A commercial mindset and motivation to meet or exceed revenue targets.

Confidence proactively contacting customers and leading conversations by phone, email, and virtual meeting.

The ability to uncover customer needs through effective questioning, research, and active listening.

Strong customer service, interpersonal, and communication skills.

The ability to manage multiple customers, renewals, and sales opportunities while prioritizing work effectively.

Strong organizational and follow-up skills, with excellent attention to detail.

Experience working with CRM systems and maintaining accurate customer and sales information.

The willingness and ability to continually learn new products, software, and technology solutions.

A self-motivated approach and the ability to manage a broad customer portfolio with minimal supervision.

The ability to contribute effectively within a collaborative team environment.

Strong working knowledge of Microsoft Office applications.

Preferred, but not required: Experience within the geospatial, surveying, scanning, engineering, construction, or technology industry.

Preferred, but not required: Experience managing subscription, SaaS, or other recurring-revenue customers.

Preferred, but not required: Experience with Salesforce or another CRM platform.

Preferred, but not required: Experience supporting customer renewals, retention, or account growth.

Compensation

Base salary: $55,000 CAD annually.

Target annual commission: $30,000 CAD.

On-target earnings: $85,000 CAD annually.

Commission incentives are uncapped, providing the opportunity to earn above the stated on-target earnings when performance exceeds assigned targets.

Why Choose Us?

In addition to Cansel's collaborative and growth-oriented culture, we offer:

A competitive compensation package.

Uncapped commission incentives.

Flexible extended health and dental benefits.

Group life, short-term disability, long-term disability, accidental death and dismemberment, and critical illness insurance.

Access to an online pharmacy.

An employee referral program.

A professional book program supporting continued learning and development.

Free access to an online course database.

Exclusive discounts on shopping, sports, movies, travel, and more through Perkopolis.

Preferred rates on select gym memberships.

Preferred rates on personal insurance.

A generous long-service recognition program.

Equal Opportunity

Cansel is proud to be an equal opportunity employer and values the diversity of its employees. All qualified applicants will receive consideration for employment without discrimination based on race, color, ancestry, place of origin, religion, marital or family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other characteristic protected by applicable law.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Manage and grow a portfolio of existing customers by supporting solution adoption, managing subscription and service renewals, and meeting revenue targets. Identify account expansion opportunities, coordinate with internal teams, maintain accurate CRM records, and provide responsive customer service.

Requirements

Candidates should have experience in sales, account management, customer success, customer service, or a related customer-facing role, along with strong relationship-building, communication, organization, and follow-up skills. They should be comfortable managing a broad customer portfolio, working toward revenue targets, using CRM systems and Microsoft Office, and learning new technology solutions.

Skills

Account Management
Customer Success
Sales
Renewal Management
Revenue Growth
Upselling
Cross-Selling
Customer Retention
Needs Assessment
Active Listening
Communication
Organization
CRM Data Management
Microsoft Office
Team Collaboration

Benefits

Extended Health Benefits
Dental Benefits
Group Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Accidental Death and Dismemberment Insurance
Critical Illness Insurance
Online Pharmacy Access
Employee Referral Program
Professional Book Program
Online Course Access
Shopping, Sports, Movies, and Travel Discounts
Gym Membership Discounts
Personal Insurance Discounts
Long-Service Recognition Program
Uncapped Commission Incentives

Visa sponsorship

Not detected in the job text

Keywords

Customer Lifecycle
Account Management
Customer Success
Customer Retention
Recurring Revenue
Software Subscriptions
SaaS
Renewals
Maintenance Plans
Positioning Services
Upselling
Cross-Selling
Account Expansion
CRM
Salesforce
Microsoft Office
Geospatial
Surveying
Scanning
Engineering
Construction
Technology Solutions
Customer Adoption
Revenue Targets
Customer Portfolio

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