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Added 11 mins ago
A
Engineering Manager, Reactor Engineering
AtkinsRéalis
Pickering, ON
- Full-time
Reporting to the Director of Engineering Services, the Engineering Manager, Reactor Engineering is responsible for the execution and technical leadership of engineering services in support…
Added 11 mins ago
DC
Senior Civil Engineer/Civil Project Manager
Dillon Consulting Limited
Brandon, MB · Winnipeg, MB
- Full-time
Input to the career development of junior staff, including technical direction, training recommendations, coaching and mentoring
Added 11 mins ago
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Manager - Software Development
MDA
Brampton, ON
- Full-time
Working with team leads, technical staff, and program leadership, the Manager, Software Engineering, supports employees’ professional development and career growth, strengthens engineering…
Added 11 mins ago
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Manager, HIS Applications
William Osler Health System
Brampton, ON
- Full-time
The Manager, HIS applications is an experienced leader who provides strategic, technical, and managerial leadership to the Applications Team. Reporting to the Director, HIS Applications,…
Added 11 mins ago
O&
Assistant Manager, Fine Dining - Auberge du Pommier
Oliver & Bonacini
Toronto, ON
- Full-time
…company! You’re a key team player reporting to the General Manager. You’re involved in many aspects the restaurant including maintaining and encouraging high performing teams, upholding our…
Added 11 mins ago
EG
Project Manager - Highways
Egis Group
Toronto, ON
- $130,000 to $180,000 CAD / year
- Full-time
Project Manager - Highways is a senior-level civil engineering role based in Toronto, Ontario, Canada, responsible for leading multidisciplinary highway and transportation infrastructure…
Added 12 mins ago
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IBM Financial Transaction Engineer
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
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- Full-time
Design, develop, and maintain applications built on IBM Financial Transaction Manager (FTM) to support core payments processing.
Added 12 mins ago
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Senior Manager, U.S. Corporate Tax
ACCA Careers
Toronto, ON
- Full-time
Make an impact with our U.S. Corporate Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework.…
Added 12 mins ago
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Manager, Actuarial Insurance Solutions (AIS) - Property & Casualty
Deloitte
Toronto, ON
- Full-time
Inspire, coach, and mentor actuarial professionals, supporting their technical development, career progression, and the quality of engagements.
Added 12 mins ago
AS
Technical Manager – EAF Steelmaking
Algoma Steel Inc.
Sault Ste. Marie, ON
- Full-time
Reporting to the General Manager, Steelmaking, the Technical Manager leads the technical function for Algoma’s electric arc furnace (EAF) steelmaking and refining operations. The Technical…
Added 12 mins ago
A
Gestionnaire / Coordonnateur(trice) de projets Mainframe
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
XX, ton futur Manager, te proposera ensuite d’échanger autour de cette opportunité, de ton parcours et de tes attentes !
Added 12 mins ago
T
Product Manager
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Toronto, ON
- Full-time
Strong experience delivering AI/ML, Generative AI, and data products, with sufficient technical depth to challenge solution approaches, assess architecture and model choices, and guide…
Added 26 mins ago
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Senior Manager, Analytics and Insights
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 26 mins ago
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Software Engineer II
TD
Toronto, ON · Montreal, QC
- Full-time
The TD Insurance Digital Platform is looking for a Software Engineer to join the MyInsurance development team. As a Software Engineer, the candidate will be a key contributor to…
Added 26 mins ago
Hotel Maintenance Manager
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The Hotel Maintenance Manager is accountable for the overall performance and direction of the maintenance department supporting Fantasyland Hotel and West Edmonton Mall Inn. The role leads…
Added 26 mins ago
IT Support Analyst (12 Month Contract)
Greenfield Global Inc.
Chatham-Kent, ON · Chatham, ON
As part of a Global support team, the IT Support Analyst is responsible for providing technical support to all employees as well as providing an exceptional customer service experience day…
Added 26 mins ago
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Service Desk Manager - End User Support - Information Syst Manager
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Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Service Desk Manager - End User Support
Added 26 mins ago
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State Prog Admin Coordinator- Information Technology Solutions Manager
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Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Information Technology Solutions Manager
Added 26 mins ago
RT
Senior AI Product Manager
Russell Tobin
Toronto, ON
- $80 to $90 CAD / hour
- Contract
The Senior Product Manager, Enterprise AI will provide end-to-end product leadership for priority AI initiatives, from opportunity identification and intake through prioritization,…
Added 27 mins ago
MANAGER
Boutique La Vie En Rose
Kelowna, BC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 27 mins ago
Analyst, Business Development
IFM Investors
Toronto, ON
IFM Investors is a global asset manager, founded and owned by pension funds, with capabilities in infrastructure equity and debt, private equity, private credit, real estate and listed…
Added 27 mins ago
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Director, Product Management, Global Asset Management
CIBC
Toronto, ON
- Full-time
…decision-making across complex portfolios. As a Senior Product Manager, you'll lead the product development, management, and delivery of our in-house Enterprise Risk Management Multi-Asset…
Added 27 mins ago
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Senior Manager, Transfer Pricing
KPMG
Calgary, AB · Vancouver, BC · ON · Toronto, Ontario
- Full-time
Enhancing technical skills by staying current on transfer pricing trends, new legislative developments, and tax authority decisions, and proactively taking this knowledge to clients to grow…
Added 27 mins ago
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IT Audit Manager
BMO
Toronto, ON · FCP
- Full-time
…broad economic environment, and internal environment, as to the development of new strategies and plans, opportunities and risk, to obtain an understanding of the control…
Added 27 mins ago
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Branch Manager
BMO
Waterloo, ON
- Full-time
Attracts, retains, and enables the career development of top talent.

Cansel

Account Manager, Customer Lifecycle (Ontario & Quebec)

Richmond Hill, ON, L4B 2M9, Canada
Montreal, QC, H2N 1A3, Canada

$55,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $55,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

Cansel is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle.

In this role, you will manage a portfolio of customers within an assigned industry sector, with responsibility for recurring revenue from software subscriptions, positioning services, and software and hardware maintenance plans.

You will proactively engage customers to understand their business and technology needs, support the adoption of Cansel solutions, and identify opportunities to strengthen and expand each customer relationship.

This posting is for an existing vacancy.

What You'll Do

Manage a portfolio of existing Cansel customers and build strong relationships through proactive, regular engagement.

Manage subscription, software, service, and maintenance plan renewals while achieving or exceeding assigned revenue targets.

Develop a strong understanding of each customer's business, workflows, and technology needs.

Help customers maximize the value and adoption of their Cansel solutions.

Identify upselling, cross-selling, and account expansion opportunities.

Recommend products, services, and subscriptions that address customer requirements.

Partner with Sales, Technical, Operations, and other internal teams to coordinate renewal strategies, customer opportunities, and internal resources.

Research and prepare for customer conversations.

Follow up on commitments, quotations, renewals, and sales opportunities to maintain momentum.

Maintain accurate customer, renewal, and opportunity information in the CRM.

Deliver a high level of customer service while balancing customer needs with Cansel's retention, growth, and commercial objectives.

What You'll Bring

Previous experience in sales, account management, customer success, customer service, or a related customer-facing role.

Strong customer relationship and account management skills.

A genuine interest in understanding customers' businesses, challenges, and technology needs.

A commercial mindset and motivation to meet or exceed revenue targets.

Confidence proactively contacting customers and leading conversations by phone, email, and virtual meeting.

The ability to uncover customer needs through effective questioning, research, and active listening.

Strong customer service, interpersonal, and communication skills.

The ability to manage multiple customers, renewals, and sales opportunities while prioritizing work effectively.

Strong organizational and follow-up skills, with excellent attention to detail.

Experience working with CRM systems and maintaining accurate customer and sales information.

The willingness and ability to continually learn new products, software, and technology solutions.

A self-motivated approach and the ability to manage a broad customer portfolio with minimal supervision.

The ability to contribute effectively within a collaborative team environment.

Strong working knowledge of Microsoft Office applications.

Preferred, but not required: Experience within the geospatial, surveying, scanning, engineering, construction, or technology industry.

Preferred, but not required: Experience managing subscription, SaaS, or other recurring-revenue customers.

Preferred, but not required: Experience with Salesforce or another CRM platform.

Preferred, but not required: Experience supporting customer renewals, retention, or account growth.

Preferred, but not required: Bilingual proficiency in English and French.

Compensation

Base salary: $55,000 CAD annually.

Target annual commission: $30,000 CAD.

On-target earnings: $85,000 CAD annually.

Commission incentives are uncapped, providing the opportunity to earn above the stated on-target earnings when performance exceeds assigned targets.

Why Choose Us?

In addition to Cansel's collaborative and growth-oriented culture, we offer:

A competitive compensation package.

Uncapped commission incentives.

Flexible extended health and dental benefits.

Group life, short-term disability, long-term disability, accidental death and dismemberment, and critical illness insurance.

Access to an online pharmacy.

An employee referral program.

A professional book program supporting continued learning and development.

Free access to an online course database.

Exclusive discounts on shopping, sports, movies, travel, and more through Perkopolis.

Preferred rates on select gym memberships.

Preferred rates on personal insurance.

A generous long-service recognition program.

Recruitment Process Disclosure

Cansel may use artificial intelligence-enabled tools to support certain administrative, screening, or assessment activities during the recruitment process. Employment decisions are reviewed and made by members of the Cansel hiring team.

Equal Opportunity

Cansel is proud to be an equal opportunity employer and values the diversity of its employees. All qualified applicants will receive consideration for employment without discrimination based on race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other characteristic protected by applicable law.

Accommodation is available upon request for candidates participating in all stages of the recruitment and selection process.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

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More about this job

Responsibilities

Manage and grow a portfolio of existing customers by building relationships, supporting solution adoption, and managing subscription, service, and maintenance renewals against revenue targets. Identify account expansion opportunities, coordinate with internal teams, maintain accurate CRM records, and follow through on customer commitments and sales opportunities.

Requirements

Candidates should have experience in sales, account management, customer success, customer service, or a related customer-facing role, along with strong relationship-building, communication, organization, and follow-up skills. They should be comfortable managing a broad customer portfolio, working toward revenue targets, using CRM systems and Microsoft Office, and learning technology solutions; industry, recurring-revenue, Salesforce, renewal, and English-French bilingual experience are preferred but not required.

Skills

Account Management
Customer Success
Sales
Renewal Management
Revenue Growth
Upselling
Cross-Selling
Customer Retention
Needs Assessment
Active Listening
Customer Service
Communication
CRM Data Management
Microsoft Office
Salesforce

Benefits

Extended Health Benefits
Dental Benefits
Group Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Accidental Death and Dismemberment Insurance
Critical Illness Insurance
Online Pharmacy Access
Employee Referral Program
Professional Book Program
Online Course Database Access
Shopping, Sports, Movies, and Travel Discounts
Gym Membership Discounts
Personal Insurance Discounts
Long-Service Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Lifecycle
Account Management
Customer Success
Customer Relationships
Recurring Revenue
Software Subscriptions
SaaS
Positioning Services
Software Maintenance
Hardware Maintenance
Renewals
Retention
Upselling
Cross-Selling
Account Expansion
Customer Adoption
CRM
Salesforce
Microsoft Office
Geospatial
Surveying
Scanning
Engineering
Construction
Technology Solutions
Revenue Targets
Customer Research
Active Listening
English
French

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