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Added 34 mins ago
Specialist, Heli-Sales
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
Full-time
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized…
Added 34 mins ago
General Practitioner in Radiation Oncology - BC Cancer - Victoria
Provincial Health Services Authority
Victoria, BC
Full-time
…than one candidate who is interested in working in the role part-time on a permanent basis. Service contract and salary options are…
Added 34 mins ago
Social Worker (MSW), CORE - BC Children’s and Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
Full-time
Participates in program planning and development as part of an inter-professional team within BC Children’s Hospital and the continuum of health care. Identifies, promotes and participates…
Added 34 mins ago
General Duty Staff Nurse, Cancer Care
Provincial Health Services Authority
Prince George, BC
Full-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 49 mins ago
Licensed Practical Nurse, Union-Casual-AgeCare South Terrace
AgeCare
AB · Edmonton, AB
Part-time
AgeCare offers a relocation bonus of up to $10,000 to support licensed professional nurses relocating to rural and select urban communities in British Columbia. Conditions may apply; please…
Added 49 mins ago
Licensed Practical Nurse, Union-Casual-Agecare South Terrace
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AB · Edmonton, AB
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AgeCare offers a relocation bonus of up to $10,000 to support licensed professional nurses relocating to rural and select urban communities in British Columbia. Conditions may apply; please…
Added 49 mins ago
Contactor Sales Part Time (ST. JOHN'S)
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…relationships and selling products to industrial, commercial and other professional customers. Key responsibilities for this position include providing outstanding service to customers…
Added 49 mins ago
Medical Laboratory Technologist
Provincial Health Services Authority
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Full-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 49 mins ago
Medical Oncologist - BC Cancer - Vancouver
Provincial Health Services Authority
Vancouver, BC
Full-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 49 mins ago
Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
Full-time
…Human Capital Management System (HCMS) software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform…
Added 49 mins ago
Project Manager I, Project Management Office, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
Full-time
…Project Manager I ensures that the deliverables are completed on time and on budget, as identified in the project plan. The Project Manager I identifies and tracks metrics as they relate to…
Added 49 mins ago
Registration/Booking Clerk
Provincial Health Services Authority
Vancouver, BC
Full-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 49 mins ago
Technician 1 ( Connection)
OhioMeansJobs Highland County
Montreal, QC · Urban agglomeration of Montreal, QC
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Added 1 hour ago
Indirect Tax Manager - Canada
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Toronto, ON
Full-time
…audit management, tax technology initiatives, and business support activities related to GST/HST, PST, and QST. The successful candidate will work closely with external advisors and…
Added 1 hour ago
Senior Indirect Tax Manager - Canada
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Added 1 hour ago
Health Care Aide
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The Health Care Aide (HCA) is a regulated health professional who provides direct personal care and health support services to clients across the lifespan, in accordance with their scope of…
Added 2 hours ago
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Added 3 hours ago
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Added 4 hours ago
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We currently have 3 part time roles available, with the option of combining 2 or 3 for the right candidate.
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Added 5 hours ago
Advanced Care Paramedic
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Added 5 hours ago
PRO Account Sales Associate: Part Time - PRINCE GEORGE
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…relationships and selling products to industrial, commercial and other professional customers. Key responsibilities for this position include providing outstanding service to customers…
Added 5 hours ago
Primary Care Paramedic
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Part-time
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Added 5 hours ago
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Canstar Restorations LP

Call Centre Attendant

Coquitlam, BC, Canada

Job type: Part-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Company Overview

Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business.

We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.

We take good care of our team too! We like to have fun and celebrate our success with things like popcorn Fridays and an annual visit to Playland for staff and their families!

Position Overview

This role is responsible for answering inbound calls and emails from new and existing customers and handle new jobs as required, using their strong communication and excellent customer service skills. This includes entering new claims, escalating emergencies and dispatching staff. This role is all about being exceptional with customers and supporting job efficiency.

Our call center operates 24/7 and has a variety of shifts, including day, afternoon and graveyard shifts on weekdays and weekends. Some overtime and flexibility to work early or late may be required on a periodic basis.

Duties and Responsibilities

Receive and record new jobs and after hours calls accurately into on-line Call Log
Answer the telephone and direct the calls/messages in a friendly and professional manner
Receive new jobs via phone and email, assign to Project Management Teams

Enter and maintain accurate and complete job file information and date milestones in our project management software and online communication platforms
Assign and send work orders to internal and external trades
Dispatch technicians as directed
Distribute and track keys
Document Filing/Scanning/Uploading
Provide outstanding customer service to both internal and external customers
Monitor surveillance cameras for Head Office & Branch Offices and respond accordingly
Responsible for keeping common areas tidy and stocked
Time off relief for Call Centre Attendant
Ensure that self and others adhere to Canstar’s health and safety practices and procedures
Ensure good housekeeping is kept to perform work safely and efficiently
Understand safety policies and protocols
Ensure that self and others on site are wearing all required PPE, when required

Who we are looking for:

A personable and well-organized individual with outstanding customer service skills is a match made in heaven for a the Canstar Call Centre Attendant. Experience working in a fast-paced environment focused on internal and external customer service will have you off on the right foot for this position. Other important attributes of a future Canstar Admin are:

1+ years of strong administrative, clerical and customer service experience
1+ years of experience in a high-volume administrative role would be a benefit
Experience in the construction, restoration, or insurance industry is considered beneficial
Strong computer skills including Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
Ability to accurately type 40 words per minute
Ability to communicate effectively in English both verbally and in writing
Ability to deal with difficult customers/clients on the phone and defuse a situation
Ability to multitask, prioritize and think critically
Ability to see the big picture and work in a constant changing environment
Ability to work in a team environment and independently
Experience with Microsoft Dynamics is considered an asset

Perks of working for Canstar…

Competitive compensation 
Extended health and dental benefits for you and your family
Great company culture and career advancement opportunities
Industry-related Tuition Reimbursement (50% - 100% of tuition costs!)

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More about this job

Responsibilities

The Call Centre Attendant is responsible for managing inbound communications, entering new job claims, and dispatching staff to service locations. They also monitor office surveillance and maintain accurate job file documentation within the project management software.

Requirements

Candidates must have at least one year of administrative or customer service experience and strong computer proficiency, including the Microsoft Office suite. The role requires the ability to type 40 words per minute and effectively handle high-volume, fast-paced environments.

Skills

Customer service
Administrative support
Data entry
Communication
Multitasking
Critical thinking
Microsoft Office
Dispatching
Conflict resolution
Time management
Record keeping
Professionalism

Benefits

Competitive compensation
Extended health benefits
Dental benefits
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Call Centre
Customer Service
Administrative
Data Entry
Dispatching
Microsoft Office
Outlook
Word
Excel
PowerPoint
Microsoft Dynamics
Restoration Industry
Construction
Insurance
Health and Safety
PPE
Surveillance
Clerical
Communication
Project Management

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