Job Title: Clinical Systems Business Analyst
Location: Hybrid, with flexibility to be based in Abbotsford or Vancouver, combining onsite attendance as required with remote work
Reporting to: Clinical Informatics Specialist
Job status: Permanent, 0.6–0.8 FTE (45–60 hours biweekly), with flexibility to agree on hours within this range.
Compensation: $93,500 - $99,000 per year (pro-rated to FTE amount)
WHY SHOULD YOU CHOOSE TO WORK HERE?
Canuck Place careers are full of connection, community, and care. We aim to nurture a supportive culture rooted in compassion, collaboration and support while providing expert care to children and families. Our team includes individuals with a special blend of sensitivity, compassion, and appreciation for life. Canuck Place is where no moment is missed. A place where you can make a difference.
We offer competitive compensation and a benefits package focusing on wellness and self-care that includes:
· 20 days’ vacation (pro-rated to your full-time equivalency) to start with ongoing annual anniversary increases up to an organizational maximum of 45 days
· Up to two paid mandatory wellness days a year
· Generous paid leave including compassionate and special leave when you need it
· Municipal Pension Plan (MPP)
· 100% employer paid benefits package from your first day which includes extended health and dental and $1,500 annually for counselling
· Health and Wellness Spending account that provides up to $1,000 annually to ensure you can focus on the benefits that are important to you and your family (Eligible after successful completion of the 6 month probationary period).
· Flexible working options
· Meal program on-site at the hospices
· Continuous paid training and development opportunities so everyone has the opportunity to learn new skills and grow
· Ongoing parental support including top up for maternity and parental leave and paid leave for new grandparents
YOUR ROLE
JOB SUMMARY
Reporting to the Clinical Informatics Specialist, the Clinical Systems Business Analyst is a key member of the Electronic Medical Record (EMR) team, working with clinical, operational and technical stakeholders to maintain, optimize and continuously improve the organization’s EMR system. The role contributes to end-user support, gathers business requirements, analyzes workflows and recommends system enhancements aligned with organizational objectives and clinical best practices. To address the unique needs of pediatric hospice and palliative care, the Clinical Systems Business Analyst promotes solutions that coordinate care across disciplines and settings while balancing clinical usability, operational efficiency, privacy and regulatory requirements.
RESPONSIBILITIES- 100%
Business Analysis and Stakeholder Engagement – 30%
· Leads the assessment, prioritization, design and implementation of EMR enhancements, ensuring solutions align with clinical workflows and organizational priorities
· Evaluates existing workflows and system functionality to identify opportunities to improve usability, reduce duplication, strengthen clinical documentation and streamline care processes
· Develops recommendations that consider clinical benefits, implementation complexity, resource requirements, technical constraints, sustainability and ongoing support
· Documents business needs, functional and non-functional requirements, use cases, business rules and process flows
· Engages clinical and administrative stakeholders to understand business needs and operational challenges
· Identifies opportunities to improve the experience of clinicians and administrative staff while supporting accurate, complete and timely documentation
Data Quality, Reporting and Information Management –10%
· Collaborates with clinical, operational and data stakeholders to improve the quality, consistency and usability of information captured in the EMR
· Supports the development and maintenance of clinical data standards, documentation practices, data definitions and business rules
· Identifies opportunities for data quality audits and validation, reducing manual review and correction where possible
· Translates reporting needs into clear requirements and collaborates with technical resources to develop reliable and meaningful output
· Supports appropriate data stewardship, information governance, privacy and access practices
EMR System Support – 25%
· Provides system support and problem resolution services, including on site and on call support as required
· Troubleshoots functional issues and collaborates with the technical team and/or vendor to resolve, as needed
· Supports onboarding and training of new and returning staff
· Develops and maintains comprehensive documentation, including business requirements, workflows, process documentation, system configuration and user guides
· Completes data remediation activities as required
· Provides analysis and resolution of complex EMR issues, distinguishing between system defects, configuration limitations, workflow challenges, training needs and data quality concerns
· Investigates reoccurring issues and recommends sustainable solutions that address root cause
· Collaborates with vendor and technical resources to resolve issues and manage enhancements
Testing and Quality Assurance- 35%
· Develops and maintains test plans, scenarios and scripts that reflect clinical workflows
· Executes and/or coordinate testing, including unit testing, regression testing, end-to-end testing and user acceptance testing (UAT) for the application
· Documents test results, logs and tracks defects and participates in bug review processes to identify priorities and remediation strategies
· Assess risks associated with system releases and enhancements, including impacts on clinical operations, documentation, integration and reporting
· Supports release planning, implementation readiness, communication and training
· Performs other related duties as assigned.
EDUCATION AND EXPERIENCE
· Bachelor’s Degree in Health Information Science, Health Sciences, Computer Science or related field
· Minimum of five (5) years of recent experience in business analysis, clinical systems analysis, health informatics or related field
QUALIFICATIONS
What you bring to the role:
· Advanced business analysis and problem-solving skills to gather requirements, analyze workflows, design solutions and conduct testing activities
· Ability to develop and organize documentation at a variety of levels including business requirements, technical specifications and user documents
· Experience supporting an EMR or other complex clinical information system in a healthcare environment
· Experience facilitating stakeholder discussions and presenting recommendations to clinical, operational and technical audiences
· Strong written and verbal communication skills including the ability to express complex ideas in simple terminology
· Ability to test solutions to ensure highest quality
· Knowledge and adherence to privacy and confidentiality policies and measures to protect data
· Ability to work as a member of a multi-disciplinary team, while working independently to organize workload, set priorities and meet deadlines in a dynamic environment
· Physical ability to carry out the duties of the position.
· Experience with SQL, PowerBI, or reporting-writing tools an asset
You have:
· High integrity; creativity; balance, good judgment and objectivity; high vision and conceptual capabilities; consultative, facilitate and collaborative.
· Excellent time management skills.
· Demonstrates flexibility that allows you to work with high energy, creative people.
· Able to thrive and effectively manage priorities in a changing, ambiguous environment.
Please note:
· Evidence of Health Canada approved vaccinations must be provided prior to your first day of work.
· Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.
RECRUITMENT PROCESS
We understand that the recruitment process is not a one size fits all, our inclusion values and flexibility extend to your hiring experience. Canuck Place is committed to providing inclusive access and accommodations throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accessibility accommodation through the recruitment process, please contact our People & Culture team at recruitment@canuckplace.org and we will work with you to meet your needs.
Canuck Place Children’s Hospice hires on the basis of merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities, people of all sexual orientations, genders and gender identities, members of the 2SLGBTQIA+ community.
APPLICATION PROCESS
Please submit your cover letter and your resume by November 20th, 2026 to Canuck Place Careers. We thank all applicants for their interest; however, only those candidates who have been short-listed will be contacted.
