Patient Care Representative
- Orléans, ON, Canada
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Job details
- Posting language
- English
Original job description
- Advocates for the patient’s appointments, and healthcare needs
- Communicate unresolved issues to manager or designee to facilitate timely interventions
- Demonstrate excellent communication skills effectively and efficiently
- Maintains accurate records of all calls and corresponding details
- Efficiently field patient questions and concerns
- Process messages and report to the respective physicians and their teams, whenever necessary
- Attends and actively participates in team meetings
- Answers phones in accordance with department standards to achieve expected goals
- Communicates effectively and efficiently when in the call center assignment
- Other work related duties as assigned
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service
- Ability to read, write and communicate in English at the level of a high school graduate
- Ability to work independently in a fast paced environment
- Excellent telephone and communication skills
- Strong interpersonal, customer service and time management skills
- Experience with current office technology, proficient with computer office applications
- Minimum of one year experience in a clinical setting preferred
More about this job
Responsibilities
The Patient Care Representative at Cape Cod Healthcare will answer patient calls, resolve questions, and pass messages to physicians and their teams. They keep accurate call records and escalate unresolved issues to managers.
Requirements
Candidates need strong telephone, communication, and customer service skills, plus time management and office computer proficiency. Reading and writing English at high school graduate level is required, and one year of clinical experience is preferred.
Skills
- Telephone etiquette
- Patient communication
- Customer service
- Time management
- Call documentation
- Message routing
- Microsoft Office
- Interpersonal communication
- Issue escalation
- Patient advocacy
- Appointment coordination
- Team collaboration
Categories
- Healthcare
- Customer Service & Support
- Administrative
Keywords
- Patient Care Representative
- patient advocacy
- call center
- telephone triage
- patient communication
- customer service
- healthcare administration
- medical office
- physician messages
- appointment scheduling
- office applications
- Microsoft Office
- medical records
- clinical experience
- healthcare call center
Seniority
Entry level
Languages
- English