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Added 5 mins ago
H
Human Resources Business Partner
HMSHost
Calgary, AB
- $85,900 to $110,922 CAD / year
- Full-time
…Director; this role develops and administers local policies and programs unique to their assigned location(s). This role collaborates with the Operations leaders and all levels of…
Added 5 mins ago
EE
Junior Estimator, Empire Envelope
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Calgary, AB
- Full-time
Collaborating with the Production Manager and construction teams to support scope-specific pricing, cost analysis and specification updates.
Added 5 mins ago
A
Finance Operations Specialist, Sports Marketing
Altis
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- $40 to $50 CAD / hour
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Gain exposure to financial operations supporting athlete programs and marketing initiatives across North America.
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Director EIAM Strategy &Technical Product Management (Global Security)
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Toronto, ON · Vancouver, BC
- Full-time
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FT
Senior Workday Functional Specialist
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- Full-time
…performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to…
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Coordinator
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Added 21 mins ago
Vendor Manager, Canada Hardlines, Canada Hardlines - Toys, Sports & Outdoor
Amazon
Toronto, ON
- Innovating and implementing new customer and vendor programs.
Added 21 mins ago
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Workplace Project Manager
Harvey
Remote, Canada
- $76,000 to $114,000 CAD / year
- Full-time
- Remote
As a Workplace Project Manager, you'll take our workplace playbooks and standards and turn them into delivered projects and programs on the ground - office moves and openings, and global…
Added 21 mins ago
Vendor Manager, Canada Hardlines
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Toronto, ON
Innovating and implementing new customer and vendor programs.
Added 34 mins ago
TC
Assistant Store Manager Marshalls Stone Road Mall
TJX Canada – Winners, Marshalls, HomeSense
Guelph, ON
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 34 mins ago
MT
Production Associate
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Pembroke, ON
- Full-time
The Production Associate plays a vital role in supporting the day-to-day operations of Mission Thrift Store by ensuring the efficient processing, preparation, and flow of donated goods from…
Added 34 mins ago
AC
Consultant En Audit TI
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- Contract
Évaluer les contrôles généraux informatiques (ITGC), notamment la gestion des accès, la gestion des changements et les opérations TI.
Added 34 mins ago
MT
Production Supervisor
Mission Thrift Store Mississauga
Langley (District), BC · City of Langley, BC
- Full-time
…These funds are used to establish adult and children’s literacy programs, church planter training, and distribute Bibles in many places around the world. In addition to this we also work…
Added 34 mins ago
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Executive Assistant/Office Manager
MPA Society
Vancouver, BC
- Full-time
The Executive Assistant/ Office Manager plays a critical role in supporting the Executive Director, Board of Directors, and organizational operations. This position provides high-level…
Added 34 mins ago
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Tax Manager
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Richmond, BC
- $100,000 to $120,000 CAD / year
- Full-time
As a Tax Manager, you will be responsible for ensuring accurate and timely tax filings, supporting financial reporting requirements, managing transfer pricing documentation, and advising…
Added 34 mins ago
IW
Sales Manager
Islands West Produce
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- $100,000 CAD / year
- Full-time
Roll out sales programs and promotions with the Director, Food Services
Added 35 mins ago
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Part-Time Sales Associate - Famous Footwear CAN
Caleres
Ottawa, ON · KANATA, ON
- Part-time
Ace Retail Operations: You’ll ensure daily store tasks (pricing, shipment processing, fulfillment and inventory) are dialed in, keeping the store running like a tightly laced sneaker.…
Added 35 mins ago
Front Store Manager
Neighbourly Pharmacy
Langenburg, SK
Pharmasave #405 is looking for a full-time Front Store Manager to join our team in Langenburg, Saskatchewan.
Added 50 mins ago
BO
Occupational Health and Safety Consultant
Board Of Governors of Exhibition Place
Toronto, ON
- $91,965 to $116,220 CAD / year
Reporting to the Labour Relations and Health & Safety Manager, the OHS Consultant will direct all activities related to the development and delivery of the Occupational Health & Safety…
Added 50 mins ago
TM
Afternoon Production Floor Supervisor
Tradesman Manufacturing
Lethbridge, AB
- Full-time
…you join a trusting community that cares and offers training programs designed to nurture, inspire, and help you…
Added 50 mins ago
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(CAN) Cashier
Walmart
Chilliwack, BC
- Part-time
3. Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.
Added 1 hour ago
O
Senior Exam Development Program Manager, NetSuite Certification
Oracle
Canada
- Full-time
The NetSuite Certification Program Manager provides progressive, role-based credentials that validate a candidate's ability to apply NetSuite leading practices, from foundational Associate…
Added 1 hour ago
O
Exam Development Program Manager, NetSuite Certification
Oracle
Canada
- Internship
The NetSuite Certification Program Manager provides progressive, role-based credentials that validate a candidate's ability to apply NetSuite leading practices, from foundational Associate…
Added 1 hour ago
WC
Part Time (CAN) Customer Service Manager
Walmart Canada
Charlottetown, PE
- $15 CAD / hour
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Montreal, QC
- Contract
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…

Capgemini

Application Support Lead - RightAngle and Zema Platforms

Calgary, AB, Canada

The base compensation range for this role in the posted location is: $102,523 - 183,760 CAD.

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Job details

Pay: The base compensation range for this role in the posted location is: $102,523 - 183,760 CAD.
Apply by: Dec 1, 2026
Posting language: English
Posted: Oct 15, 2026

Original job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Role Summary

We are seeking an experienced Senior Manager, Application Support to lead the operational support, maintenance, and continuous improvement of the organization's RightAngle and Zema platforms. This role is responsible for ensuring the stability, reliability, performance, and business alignment of critical Energy Trading and Risk Management (ETRM) and Market Data Management applications. The successful candidate will lead Level 2 and Level 3 support functions, oversee incident and problem management processes, manage strategic vendor relationships, and partner closely with the client's business stakeholders. This role will play a key leadership position in driving operational excellence, application reliability, support governance, and platform modernization initiatives. The ideal candidate combines strong ETRM domain expertise with application support leadership experience and a proven ability to manage business-critical trading applications in complex enterprise environments.

Key Responsibilities

Application Support Leadership
- Lead and manage Level 2 and Level 3 application support teams supporting RightAngle, Zema, and related trading applications.
- Establish and maintain support processes, operational procedures, service standards, and governance frameworks.
- Provide leadership, coaching, and mentorship to support analysts, technical specialists, and external support partners.
- Foster a culture of accountability, continuous improvement, and customer-focused service delivery.
Platform Operations & Stability
- Ensure the availability, performance, stability, and reliability of RightAngle and Zema platforms.
- Oversee production support activities and serve as an escalation point for critical business-impacting issues.
- Monitor application health, system performance, integrations, and operational risks.
- Lead root cause analysis activities and drive permanent resolution of recurring issues.
- Coordinate disaster recovery, business continuity, and operational readiness activities.
Incident, Problem & Change Management
- Lead incident management, major incident response, and escalation processes.
- Drive problem management initiatives to identify and eliminate recurring operational issues.
- Oversee change management, release management, and deployment activities across production and non-production environments.
- Ensure all application changes comply with established governance, audit, and security requirements.
Stakeholder & Vendor Management
- Act as the primary liaison between business stakeholders, technology teams, vendors, and external service providers.
- Partner with Trading, Risk, Settlements, Accounting, Scheduling, and Operations teams to understand business priorities and support requirements.
- Manage vendor relationships, support contracts, service-level agreements, and escalation paths.
- Communicate platform status, risks, and initiatives to senior leadership and executive stakeholders.
Continuous Improvement & Strategic Initiatives
- Identify opportunities to improve platform performance, support effectiveness, and operational efficiency.
- Drive automation initiatives, support process optimization, and knowledge management improvements.
- Participate in strategic platform upgrades, enhancement projects, migrations, and modernization efforts.
- Develop roadmaps and recommendations that align technology capabilities with business objectives.
Compliance & Governance
- Ensure adherence to audit, compliance, regulatory, SOX, and internal control requirements.
- Maintain operational documentation, support procedures, knowledge articles, and system runbooks.
- Support internal and external audits involving ETRM and market data platforms.

Required Qualifications

10+ years of experience supporting enterprise applications within Energy Trading and Risk Management (ETRM) environments.
5+ years of experience leading application support teams, service delivery functions, or production support organizations.
Hands-on experience supporting and administering RightAngle and/or Zema platforms.
Strong understanding of incident, problem, change, and release management processes.
Experience working in highly available, business-critical production environments.
Proven ability to lead cross-functional teams and interact with senior business and technology stakeholders.
Excellent communication, leadership, organizational, and stakeholder management skills.

Preferred Qualifications

Experience supporting both RightAngle and Zema platforms in production environments.
Experience with ITIL-based service management practices.
Experience working with cloud technologies, automation tools, and modern support frameworks.

Work Arrangement

Location - Across Canada, Calgary (preferred)
Work Arrangement - Hybrid - 3 days onsite (if in Calgary)
Employment Type: Full-Time / Contract-to-hire

The base compensation range for this role in the posted location is: $102,523 - 183,760 CAD.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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More about this job

Responsibilities

The Application Support Lead will manage Level 2 and Level 3 support teams to ensure the stability and performance of RightAngle and Zema platforms. This role involves overseeing incident, problem, and change management processes while fostering strong relationships with business stakeholders and vendors.

Requirements

Candidates must have over 10 years of experience in ETRM environments and at least 5 years in a leadership or service delivery role. Hands-on experience with RightAngle and Zema platforms is required, along with strong knowledge of ITIL-based service management practices.

Skills

Application support
RightAngle
Zema
ETRM
Incident management
Problem management
Change management
Vendor management
Leadership
Operational excellence
System performance monitoring
Root cause analysis
Stakeholder management
Automation
Governance
Compliance

Benefits

Paid time off
Company paid holidays
Personal days
Sick leave
Medical coverage
Dental coverage
Vision coverage
Retirement savings plans
Life insurance
Disability insurance
Employee assistance programs

Visa sponsorship

Not detected in the job text

Keywords

Application Support
RightAngle
Zema
ETRM
Energy Trading
Risk Management
Market Data Management
ITIL
Incident Management
Problem Management
Change Management
Release Management
Vendor Management
Automation
Governance
Compliance
SOX
Cloud Technologies
Operational Excellence
Disaster Recovery
Business Continuity
Leadership
Mentorship
Performance Monitoring
System Integration
Strategy
Modernization
Stakeholder Management
Energy
Consulting

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