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Added 22 mins ago
Family Practitioner/General Practitioner
Health Match BC
Lillooet, BC
Full-time
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Added 22 mins ago
Family Practitioner/General Practitioner
Health Match BC
Port Hardy, BC
Full-time
…the physical, mental, emotional, and spiritual aspects of the client (and family) to provide whole person care, in compliance with policies and procedures of acceptable BC health and…
Added 22 mins ago
Family Practitioner/General Practitioner
Health Match BC
Ucluelet, BC
Full-time
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Added 22 mins ago
Family Practitioner/General Practitioner
Health Match BC
Williams Lake, BC
Full-time
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Added 36 mins ago
Commercial Banking Advisor – Indigenous Markets
Royal Bank of Canada
Ottawa, ON
Full-time
Partner with Relationship Managers to identify, plan & deliver the best solutions to clients and prospects based on strong knowledge of client’s operational requirements
Added 51 mins ago
Assistant Branch Manager- EN
RBC
Rouyn-Noranda, QC
Full-time
Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team
Added 51 mins ago
Sync & Licensing Coordinator
Warner Music Canada
Toronto, ON · Greater Toronto Area, Canada
Full-time
Financial Oversight & Expense Tracking: Partner with Finance and Royalty departments to initiate invoicing, track payment pipelines, onboard new vendors, and manage end-to-end PO creation.…
Added 51 mins ago
Senior Advisor - Labour Relations
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AB · Greater Edmonton Metropolitan Area
Full-time
…effective labour-management relationships. As a strategic business partner, you will advise on workforce initiatives to minimize disruption and reduce the risk of formal disputes, including…
Added 1 hour ago
Manager, Software Engineering
AltaML
Toronto, ON
Full-time
Partner with the delivery team to ensure on-time, on-scope delivery across all active projects
Added 1 hour ago
24-HR Services Peer Support Worker
Fred Victor Centre
Toronto, ON
Up to $20.56 CAD / hour
Full-time · Contract
Build and maintain respectful working relationships with community members and external partner agencies.
Added 1 hour ago
SAP Finance Lead
Accenture
Ottawa, ON · Toronto, ON
Full-time
…unrecognized. We’ve got over 70 SAP awards - more than any other partner - and we’re the leading business partner for SAP SuccessFactors, SAP Ariba, SAP Hybris, SAP FieldGlass, SAP Concur,…
Added 1 hour ago
GIS Specialist
Government of Alberta
AB
Partner with business owners, leadership, and technology teams to define requirements and turn business needs into practical GIS solutions to advance departmental and organizational…
Added 1 hour ago
Lead Professional, Water Resources Engineering
WSP in Canada
Montreal, QC
Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 1 hour ago
Regional Lead – Hydropower and Dams (North & Western Canada)
WSP in Canada
Calgary, AB
Full-time
…will play a pivotal role in shaping strategy, strengthening client partnerships, and delivering impactful projects that support resilient, sustainable energy systems across North-Western…
Added 1 hour ago
Senior Security Analyst (Bilingual French/English)
TEKsystems
Montreal, QC
Contract
Notre client est à la recherche d'un analyste en sécurité opérationnel pour prendre en main les initiatives de cybersécurité et contribuer au renforcement de la sécurité au sein de…
Added 1 hour ago
KYC QA Associate
TEKsystems
Toronto, ON
Contract
Collaborate with internal stakeholders and external vendor partners to improve quality, consistency, and client experience.
Added 2 hours ago
Senior Director, Head, SRE and Production Operations
Royal Bank of Canada
Toronto, ON
Full-time
Drive the overall SRE strategy within Innovation, Intelligent Operations, and partner groups, owning roadmap development
Added 2 hours ago
Director, Programs - AI & Digital Transformation
Royal Bank of Canada
Toronto, ON
Full-time
Define and drive enterprise AI strategy: Partner with senior executives and business leaders to shape, structure, and prioritize AI programs that deliver measurable bottom-line impact and…
Added 3 hours ago
Account Manager - Quebec City
Applied Medical
Quebec, QC
Full-time
…unique business model, allows team members the ability to truly partner with hospital accounts and contribute in a larger capacity than is possible in most sales…
Added 3 hours ago
Package Specialist-SAP HANA SCM MM
IBM
Calgary, AB
$79,800 to $125,400 CAD / year
Full-time
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their…
Added 3 hours ago
Youth Worker – Full-Time Evenings
Family Services of Greater Vancouver
Vancouver, BC
$27 CAD / hour
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…low-barrier environment. Staff work collaboratively with a shift partner to provide responsive care for the youth and the resource and report to the Assistant…
Added 3 hours ago
Licensed Practical Nurse
Jobbe
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Shannex acts as the operating partner alongside the First Nations community of Eskasoni in the operation of Kiknu. Together, we will ensure the community will deliver exceptional service…
Added 3 hours ago
Sales Manager
AXIS Real Estate Solutions Inc.
Surrey, BC
Contract
…policies, and representing AXIS professionally in all buyer and partner…
Added 3 hours ago
Program Coordinator – Y-RISE (Readiness, Integration, Skills, and Employment)
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
Full-time
Develop tools, resources, and processes informed by client and partner needs
Added 3 hours ago
Senior Manager, Organic Growth
Mistplay
Toronto, ON
$120,000 to $165,000 CAD / year
Full-time
…including its incentive structure, mechanics, and viral loop. Partner with product and engineering to remove friction and drive a step-change in referred…

Capgemini

Delivery Manager

Mississauga, ON, Canada

Apply by: Nov 1, 2026
Experience: 12+ years of experience in Service delivery, development, maintenance, and support projects.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Required qualifications:

12+ years of experience in Service delivery, development, maintenance, and support projects. Strong experience in service delivery management for enterprise applications. Experience supporting Distribution and Insurance applications. Experience with cloud platforms, preferably AWS. Experience in Property & Casualty (P&C) Insurance domain. Experience managing distributed onsite-offshore delivery teams. Knowledge of ITIL Service Management processes.

Job Duties:

Own end-to-end delivery of production support services across multiple distribution applications, platforms, and support teams. Serve as the single point of contact and accountable leader for client counterparts across business and technology organizations. Ensure service stability, availability, reliability, and operational excellence across all supported applications. Drive adherence to SLAs, KPIs, compliance requirements, and contractual commitments. Lead major incident management activities and provide clear leadership during critical production events. Build and maintain strong relationships with client stakeholders, including senior IT and business leadership. Communicate service performance, risks, mitigation plans, operational challenges, and improvement initiatives proactively. Act as the primary escalation point for production support and operational matters. Oversee Incident, Problem, Change, Release, Knowledge, and Service Request Management processes. Ensure timely triage, prioritization, resolution, and communication of production incidents. Drive root cause analysis, corrective actions, and preventive measures for recurring issues. Participate directly in Severity 1 and Severity 2 production incidents, including support during evenings, nights, weekends, and holidays as required. Provide leadership during critical outages, service disruptions, and business-impacting events until resolution. Ensure effective incident command, stakeholder communication, and executive updates during major outages. Drive adoption of AI, GenAI, AIOps, automation, and intelligent monitoring capabilities across support operations. Implement AI-assisted incident triage, predictive analytics, anomaly detection, root cause analysis, and knowledge management capabilities. Drive continuous improvement initiatives focused on reducing incidents, improving stability, and increasing operational efficiency.

Required Soft Skills

Excellent verbal and written communication skills. Strong stakeholder and client management skills. Ability to work effectively with distributed and cross-functional teams. Strong consulting and relationship-building skills. Excellent organizational and leadership capabilities. Ability to manage multiple priorities in a fast-paced environment. Strong mentoring and team collaboration skills

The base compensation range for this role in the posted location is 70000 - 85000

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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More about this job

Responsibilities

The Delivery Manager will own the end-to-end delivery of production support services for enterprise applications while serving as the primary point of contact for client stakeholders. They are responsible for ensuring service stability, driving operational excellence, and leading incident management activities during critical production events.

Requirements

Candidates must have 12+ years of experience in service delivery, development, and support, specifically within the Property & Casualty Insurance domain. Strong expertise in cloud platforms like AWS, ITIL processes, and managing distributed onsite-offshore teams is required.

Skills

Service delivery management
Enterprise applications
Distribution applications
Insurance applications
AWS
Property & Casualty Insurance
ITIL
Incident management
Stakeholder management
GenAI
AIOps
Automation
Root cause analysis
Leadership
Consulting
Communication

Benefits

Paid time off
Company paid holidays
Personal days
Sick leave
Medical coverage
Dental coverage
Vision coverage
Retirement savings plans
Life insurance
Disability insurance
Employee assistance programs

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery
Enterprise Applications
Distribution
Insurance
AWS
Property & Casualty
ITIL
Incident Management
Problem Management
Change Management
Release Management
AI
GenAI
AIOps
Automation
Monitoring
Root Cause Analysis
Stakeholder Management
Consulting
Leadership
Cloud Platforms
Production Support
SLA
KPI
Compliance

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