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Added 14 mins ago
Senior Manager, Back-End Development
Royal Bank of Canada
Toronto, ON
Full-time
Maintain strong hands-on coding skills and contribute to production codebase regularly
Added 14 mins ago
Head of Content
Brodie Rec League
Toronto, ON
$120,000 to $150,000 CAD / year
Full-time
Coach, write and approve captions in Brodie's voice, and brief graphics and design support for in-feed moments such as registration countdowns and weekly features
Added 29 mins ago
Full Stack Developer (PHP/JavaScript)
TMX Group
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
This position is for an experienced Web Developer with a strong focus on front-end interface design to support TMX Newsfile's core platforms. Working directly within our Scrum team, you…
Added 44 mins ago
Lead Embedded Banking Program Information Technology (IT) Manager
HSBC
Toronto, ON
Full-time
Apply modern integration approaches including application programming interfaces (APIs) and platform ecosystem design to support interoperability and stability
Added 44 mins ago
Machine Learning Engineer, Frameworks & Performance (New Grad to Principal level)
Qualcomm
Markham, ON
Full-time
Development and evolution of ML/AI compilers (production and exploratory versions) for efficient mappings of ML/AI algorithms on existing and future HW
Added 59 mins ago
Chief Estimator
Forbes Bros. Group of Companies
AB · Edmonton, AB
Full-time
Support the consistent application of estimating standards, templates, tools, and governance processes.
Added 59 mins ago
Prod Srvc Lead, Client Technology Support– Salesforce CRM
RBC
Toronto, ON
Full-time
Delivery Best-in-class service by providing maximum level of system stability of production environments, reduce cost of application support through efficiency and automation, front-to-back…
Added 1 hour ago
Student Corporate Land
Ovintiv
Calgary, AB
Full-time
Ovintiv is a leading North American petroleum exploration and production company with a multi-basin portfolio in the US and Canada. Ovintiv is committed to responsible operating practices…
Added 1 hour ago
Principal Cinematics Designer
Hasbro
Montreal, QC
…and Engineering teams to create cinematic experiences that support branching conversations, reactive storytelling, and seamless movement between gameplay and narrative…
Added 1 hour ago
Principal Cinematic Animator
Hasbro
Montreal, QC
Reporting to the Animation Director, you will be a key contributor as we enter pre-production, focused on creating high-quality cinematic animation that integrates seamlessly with gameplay.…
Added 1 hour ago
Observability Engineer
Apptoza Inc.
Toronto, ON
Contract
Onboard application teams to observability platforms • Provide guidance on instrumentation best practices • Create documentation, training materials, and self-service guides • Conduct…
Added 1 hour ago
Senior Azure engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
Full-time
Pre-Sales & Scoping: Partner with account and pre-sales teams to support pre-sales activity, including technical scoping, effort estimation, and proposal shaping.
Added 1 hour ago
Tandem Developer – Mainframe
Apptoza Inc.
Toronto, ON
Contract
Perform coding, debugging, testing, and production support.
Added 1 hour ago
Software Development Engineer - Agent Factory
Workday
Vancouver, BC
Full-time
…take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including…
Added 1 hour ago
Senior Business Analyst
Fraser Health
Surrey, BC
Full-time
Support investigation and root cause analysis of complex production issues by gathering evidence, assessing application and integration behaviour, and working across application,…
Added 1 hour ago
Production Technician (Countertop Cut Shop)
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Moncton, NB
Full-time
Assist with other production and warehouse duties as required to support the team.
Added 2 hours ago
Application Developer - Expert
Royal Bank of Canada
Toronto, ON
Full-time
Provide L3 production support along with other team members
Added 2 hours ago
CRM Support Analyst
Royal Bank of Canada
Toronto, ON
Full-time
Delivery Best-in-class service by providing maximum level of system stability of production environments, reduce cost of application support through efficiency and automation, front-to-back…
Added 2 hours ago
Lead Lighting Artist / Chef.fe d’équipe Éclairage
NBCUniversal
Montreal, QC
Full-time
Support production planning, milestone readiness, and workflow efficiency.
Added 2 hours ago
IT Site Manager - Infrastructure & Operations
STERIS
Quebec, QC
Full-time
Partner with operations teams to ensure technology solutions support manufacturing and production processes.
Added 2 hours ago
DevOps Manager
Raise
Calgary, AB
Contract
Participate in a pre/post-hours on-call rotation, providing support for a 24x7 production environment while contributing to operational excellence initiatives that reduce support burden…
Added 2 hours ago
Senior Forward Deployment Engineer
Luxoft
Mississauga, ON
Full-time
Write, debug, test, review, and enhance production application code and configurations.
Added 2 hours ago
Head of Machine Learning
Toast
Vancouver, BC
$160,000 to $180,000 USD / year
Full-time
Lead the design and evolution of signal processing and machine learning architectures for production systems
Added 2 hours ago
Senior Electronics Hardware Designer
Schneider Electric
Richmond, BC
$114,750 to $162,000 CAD / year
Full-time
…hardware and controls, conduct system-level trade-off studies, support certification and compliance activities, and drive products from concept through…
Added 2 hours ago
Network Team Lead (ID#5543)
New Value Solutions
Vancouver, BC
Contract
Oversee network documentation, ensure proper updating and maintaining network drawings and plans, and generate Bill of Materials to support/manage appropriate equipment procurement.

Capgemini

Production Support Engineer (Salesforce)

Toronto, ON, Canada

Experience: 7 to 12 years of experience in Application/Production Support
Posting language: English
Posted: Sep 25, 2026

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Original job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Role Overview

Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.

Key Responsibilities

Provide L2/L3 production support for front‑office users across global platforms
Manage incident, problem, and change (ITIL) processes
Coordinate releases, bug fixes, and enhancements with internal teams and vendors
Improve system reliability through monitoring and automation (DevOps/CI-CD)
Perform capacity planning and disaster recovery coordination
Maintain documentation, runbooks, and knowledge sharing
Partner with business, technology, and compliance teams
Participate in on-call / weekend release rotation

Experience Required

7 to 12 years of experience in Application/Production Support
Prior experience in Capital Markets / Investment Banking platforms strongly preferred
Production Support (L2/L3) in enterprise applications
Scripting / Automation: Python (or similar)
Systems & Databases: Linux/Windows + SQL
ITIL Processes: Incident, Problem, Change Management
Monitoring & Stability mindset (proactive support, root cause analysis)
Monitoring Tools: Geneos, AppDynamics, Dynatrace
Scheduling Tools: Control-M / Autosys
DevOps / CI-CD: Jenkins, GitHub, Ansible
Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes
Knowledge of Salesforce / Capital Markets platforms
Strong analytical, communication, and stakeholder management skills
Ability to operate in a fast-paced, high-pressure trading environment
Proactive, detail-oriented, and automation-focused mindset
Bachelor's degree in Computer Science or equivalent

The base compensation range for this role in the posted location is: 79,000 to 101,000.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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More about this job

Responsibilities

Provide L2/L3 production support for front-office users across global platforms while managing incident, problem, and change processes. Coordinate releases, bug fixes, and enhancements while improving system reliability through monitoring and automation.

Requirements

Requires 7 to 12 years of experience in application or production support, preferably within capital markets or investment banking. Candidates must possess strong technical skills in scripting, databases, and DevOps tools, along with a bachelor's degree in Computer Science.

Skills

Salesforce
Production support
ITIL
Python
Linux
SQL
Geneos
AppDynamics
Dynatrace
Control-M
Autosys
Jenkins
GitHub
Ansible
AWS
Kubernetes

Benefits

Paid time off
Company paid holidays
Personal days
Sick leave
Medical coverage
Dental coverage
Vision coverage
Retirement savings plans
Life insurance
Disability insurance
Employee assistance programs

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Salesforce
Capital Markets
Investment Banking
ITIL
Incident Management
Problem Management
Change Management
DevOps
CI-CD
Python
Linux
SQL
Geneos
AppDynamics
Dynatrace
Control-M
Autosys
Jenkins
GitHub
Ansible
AWS
Docker
Kubernetes
Capacity Planning
Disaster Recovery
Automation
Monitoring
Root Cause Analysis
Stakeholder Management

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