Jobs in Canada

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Added 5 hours ago
CS
VP Capital Partnerships & Syndication (Vancouver)
Cameron Stephens
Toronto, ON
- Full-time
Company Description Cameron Stephens is a leading Canadian commercial real estate investment manager with a strong track record of partnering with borrowers and developers to deliver…
Added 5 hours ago
S
Legal Counsel
Stay22
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Partner with People Operations: Provide practical guidance on employment and contractor agreements, workplace policies, employee relations matters, and terminations.
Added 5 hours ago
BL
Legal Assistant - Labour & Employment
BC Legal Management Association
Vancouver, BC
- Other
Complete file opening, which includes obtaining and researching information in connection with the New Business Intake processes (NBI) and Know Your Client (KYC) requirements.
Added 5 hours ago
Legal Counsel
Stay22
Montreal, QC
Partner with People Operations: Provide practical guidance on employment and contractor agreements, workplace policies, employee relations matters, and terminations.
Added 5 hours ago
JC
Sr. Project Manager
JANA Corporation
Aurora, ON · Greater Toronto (Aurora), Ontario
- Full-time
…of being completed at any given time, and a Senior Project Manager must be able to manage multiple aspects of the process simultaneously. Senior Project Managers work cross-functionally and…
Added 5 hours ago
B
Experts, service-conseil | Client Success Experts
Bloom
Montreal, QC
- Full-time
Excellence en gestion client : Vous bâtissez des relations de confiance durables, naviguez des conversations complexes avec assurance et êtes reconnu·e pour votre capacité à influencer et à…
Added 5 hours ago
EW
Gestionnaire de projet sénior / Senior Project Manager
Evolving Web
Montreal, QC
- Full-time
Vous souhaitez travailler au sein d'une agence numérique en pleine croissance, développer des relations solides avec les clients et contribuer à leur succès? Vous avez de l'expérience dans…
Added 5 hours ago
Territory Manager
Nors
Quebec, QC · Laval, Quebec, QC
Overtime/ day and night shift
Added 6 hours ago
H
Gestionnaire de l'ingénierie, Grand livre auxiliaire// Engineering Manager, Subledger
Hopper
Remote, Canada
- $200,000 to $250,000 CAD / year
- Full-time
- Remote
Établir des relations solides de haut niveau avec les équipes Finances et Comptabilité, en traduisant les exigences comptables en conception de système et en signalant tôt les contraintes…
Added 6 hours ago
UO
Senior Manager, Animal Care Operations
University of Ottawa
Ottawa, ON
- Full-time
The Senior Manager leads managers and supervisors responsible for the operational delivery of animal care and research support services across the University's animal care facilities. The…
Added 6 hours ago
Business Development Manager
Execulink Telecom
Woodstock, ON
Required to work in office a minimum of 3 days per week (Tuesday, Wednesday, Thursday)
Added 7 hours ago
P
Account Manager, Ticket Sales, Service & Activation ┃Gestionnaire de comptes, ventes de billets, service et activation
PWHL
Ottawa, ON
- $24 to $28 CAD / hour
- Full-time
The Account Manager, Ticket Sales, Service & Activation is responsible for driving ticket sales, executing gameday experience activations, and delivering championship-level service to…
Added 7 hours ago
Technical Project Manager (Engineering)
SPI Santé Sécurité / SPI Health and Safety
Blainville, QC
Supervise activities, conduct client visits when necessary, and ensure that contractual requirements are fulfilled;
Added 8 hours ago
Customer Care Representative-Terrace, BC
Sonova AG
Fredericton, NB · Terrace, ON
Managing and maintaining client accounts while building relationships
Added 8 hours ago
SG
Client Account Manager, BPO & Contact Centre
SinglePoint Group International Inc
Toronto, ON
- Full-time
We’re looking for either an experienced Business Process Outsourcing (BPO) or contact-centre account manager, or a contact-centre operations leader ready to move into a dedicated…
Added 8 hours ago
K
Manager, Grants and Government Assistance Practice
KPMG
Ottawa, ON · Oakville, ON · Kitchener, ON · Hamilton, ON
- Full-time
Develop and execute strategies to maximize government assistance for client projects across multiple programs and jurisdictions
Added 8 hours ago
C
Program Manager, Indigenous & Northern Services
Catalyste+
Toronto, ON
- Full-time
Reporting directly to the Sr. Manager, NRIPSD, the Program Manager, INS is responsible for the planning, coordination, implementation, monitoring, and continuous improvement of Catalyste+…
Added 8 hours ago
6
Construction Project Manager
6ixBuild
East Gwillimbury, ON
- Full-time
Must Have Qualifications
Added 8 hours ago
Electrical Sales & Project Manager
Sonepar
London, ON
The Senior Electrical Sales Project Manager is responsible for leading and overseeing the London-based project team to ensure the successful planning, execution, and delivery of projects…
Added 8 hours ago
WM
Relationship Analyst
Wellington Management
Toronto, ON
- Full-time
We are seeking a dynamic Relationship Analyst (RA) to join our Americas Institutional Group (AIG) team within the Client Platform Institutional Sales team, focusing on the Canada region.…
Added 8 hours ago
FC
Client Transitions Manager
Fidelity Canada
Toronto, ON
- Full-time
…and a diverse product lineup. The team is comprised of sales, client management, consultant relations, and products & marketing…
Added 9 hours ago
Project Manager
Capgemini
Toronto, ON
We are looking for an experienced Service Delivery Manager SDM to lead endtoend service delivery client engagement resource management and operational excellence across multiple projects…
Added 9 hours ago
AC
Gestionnaire de projets/Project Manager
ATS Corporation
Montreal, QC
- Full-time
The Project Manager is responsible for the overall client experience, satisfaction, and collective success with regards to budget performance, on time delivery, application success and…
Added 9 hours ago
P
Gérant(e) Beauté, rémunéré(e) à l’heure temps plein Quarts de travail flexibles
Pharmaprix
Longueuil, QC
- Full-time
…résoudre les problèmes – Mobiliser notre personnel – Établir des relations de collaboration – Faire preuve de leadership auprès du personnel et Bâtir la…
Added 9 hours ago
Service Delivery Manager
F12.net
Vancouver, BC
The Position: The primary purpose of the Service Delivery Manager is to ensure the delivery of high-quality services to clients through a dedicated integrated service unit (IST). We are…

Capgemini

Project Manager

Toronto, ON, Canada

The base compensation range for this role in the posted location is: CAD 110000/ Yr- CAD 120000/Yr

Apply on careers.capgemini.com About employer

Applications open in a new tab.

Job details

Pay: The base compensation range for this role in the posted location is: CAD 110000/ Yr- CAD 120000/Yr
Posting language: English
Posted: Nov 11, 2026

Original job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description - Grade Specific

Job Summary

We are looking for an experienced Service Delivery Manager SDM to lead endtoend service delivery client engagement resource management and operational excellence across multiple projects and accounts The ideal candidate should possess strong stakeholder management skills a proven track record in service delivery and experience managing global teams within an IT services environment

Key Responsibilities

Service Delivery Management

Manage endtoend service delivery for assigned accounts and projects Ensure adherence to SLAs KPIs and contractual commitments Drive operational excellence and continuous service improvement initiatives Monitor project health risks dependencies and escalations Ensure timely and highquality delivery of services

Client Stakeholder Management

Act as the primary point of contact for client deliveryrelated matters Build and maintain strong relationships with client stakeholders Conduct regular governance meetings and service reviews Address and resolve customer concerns and escalations proactively Ensure high customer satisfaction and account growth

Resource Team Management

Manage resource planning allocation and utilization Lead crossfunctional and geographically distributed teams Support recruitment onboarding and workforce planning activities Mentor team members and drive performance management initiatives Foster a culture of collaboration and accountability

Financial Management

Track project revenue margins and profitability Manage budgeting forecasting and cost optimization Ensure accurate invoicing and revenue recognition Support business growth through demand planning and resource forecasting

Risk Compliance Management

Identify delivery risks and implement mitigation plans Ensure compliance with organizational and client policies Support audits security requirements and governance processes Monitor adherence to quality standards and best practices

Required Skills

8 years of experience in IT Services Consulting or Managed Services 3 years of experience in Service Delivery Management Strong understanding of ITIL processes and service management frameworks Experience managing multiple projects and client engagements Proven ability to handle stakeholders at various levels Strong project management and risk management skills Excellent communication negotiation and leadership abilities Experience with resource management and workforce planning

Preferred Skills

Experience in Insurance Banking Healthcare or Financial Services domains Knowledge of Agile Scrum and Waterfall methodologies Experience with Managed Services engagements Familiarity with ServiceNow Jira MS Project or similar tools ITIL FoundationIntermediate Certification PMP Prince2 or Scrum certifications are an advantage

Educational Qualification

Bachelors Degree in Engineering Technology Computer Science or related field MBA or equivalent qualification is preferred

The base compensation range for this role in the posted location is: CAD 110000/ Yr- CAD 120000/Yr

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Apply on careers.capgemini.com About employer

More about this job

Responsibilities

The Service Delivery Manager will lead end-to-end service delivery, client engagement, and resource management across multiple accounts. They are responsible for ensuring operational excellence, maintaining SLAs, and driving continuous service improvement initiatives.

Requirements

Candidates must have at least 8 years of experience in IT services or consulting, with 3 years specifically in service delivery management. A bachelor's degree in a relevant field is required, and professional certifications like PMP or ITIL are highly preferred.

Skills

Service delivery management
Stakeholder management
ITIL
Project management
Risk management
Resource management
Workforce planning
Financial management
Operational excellence
Leadership
Communication
Negotiation
Agile
Scrum
Waterfall
ServiceNow

Benefits

Paid time off
Company paid holidays
Personal days
Sick leave
Medical coverage
Dental coverage
Vision coverage
Retirement savings plans
Life insurance
Disability insurance
Employee assistance programs

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
IT Services
Consulting
Managed Services
ITIL
SLA
KPI
Stakeholder Management
Resource Planning
Financial Management
Risk Management
Compliance
Agile
Scrum
Waterfall
ServiceNow
Jira
MS Project
PMP
Prince2
Insurance
Banking
Healthcare
Financial Services
Operational Excellence
Governance
Budgeting
Forecasting
Performance Management
Digital Transformation

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Work requirements

Jobs in Canada