Jobs in Canada

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Added 5 mins ago
QG
Procurement Specialist – Mining
Quadra Group
Vaudreuil-Dorion, QC
- Full-time
Workplace Flexibility: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office
Added 5 mins ago
GP
Senior R&T Project Engineer – Aerospace
Global Partner Solutions
Montreal, QC
- Full-time
Schedule: Day shift
Added 5 mins ago
LD
Senior Project Engineer - Sustainment
Leonardo DRS
Bedford, QC
- Full-time
The Senior Project Engineer (PE) – Communications & Power Sustainment is the project engineering lead for sustainment of existing communications systems and power products at Leonardo DRS…
Added 5 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Lead cross-functional evaluation of new service offerings, business models, and transformation initiatives that improve service coverage, utilization, fulfillment, cost efficiency, and…
Added 5 mins ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 5 mins ago
PG
Production Supervisor
Pangeo Group
Vaughan, ON
- Full-time
Lead Kaizen and 5S activities in your area, and identify, recommend and implement changes that improve productivity and reduce cost, scrap and rework.
Added 5 mins ago
MS
Senior Business Systems Analyst (TMS)
Metro Supply Chain
Mississauga, ON
- Full-time
…and the technical leadership capabilities of a TMS Technology Lead. This role is responsible for the end-to-end technology solution – from business requirements and solution architecture…
Added 5 mins ago
GP
EWIS Design Engineer / Senior EWIS Design Engineer
Global Partner Solutions
Quebec, QC
- Full-time
Work Arrangement: Hybrid, 2 days per week onsite; subject to change
Added 5 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 5 mins ago
6
Construction Project Manager
6ixBuild
East Gwillimbury, ON
- Full-time
Must Have Qualifications
Added 5 mins ago
L
Senior Manager - Fulfillment Planning
lululemon
Vancouver, BC
- Full-time
…driving connection, visibility and coordination, optimizing cost to…
Added 5 mins ago
FA
Commodity Manager – CFM56 Engine Components
FTAI Aviation
Montreal, QC
- Full-time
Reporting to the Senior Vice President, Supply Chain, you will lead end‑to‑end commodity strategy, from demand planning and sourcing to supplier development, contract negotiations, and risk…
Added 5 mins ago
Electrical Sales & Project Manager
Sonepar
London, ON
Lead and oversee the London project team to ensure successful delivery of projects on time, within scope, and on budget
Added 5 mins ago
Test- Director, Technical Solutions (Enterprise Application Integrations)
The Canada Life Assurance Company
Toronto, ON
The Director, Technical Solutions – Enterprise Application Integrations will lead teams responsible for designing and delivering the integration capabilities that connect our applications,…
Added 5 mins ago
WS
Warehouse & Production Manager
Walter Surface Technologies Incorporated
Pointe-Claire, QC
- Full-time
Lead workforce planning, scheduling, productivity management, and service-level performance.
Added 5 mins ago
TR
Manager, Learning & Development and Internal Communications
Torex Resources Inc
Toronto, ON
- $130,000 to $175,000 CAD / year
- Full-time
- Contract
Reporting to the SVP, Human Resources & Organizational Effectiveness, you will lead the development, implementation, and continuous improvement of learning programs that strengthen…
Added 5 mins ago
Coordinator, Project (Airports)
Aecon
Mississauga, ON
Integrity. We lead by example, with humility and courage.
Added 5 mins ago
CP
Manager, Total Rewards
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
…strategy, ensuring our programs remain competitive, equitable, cost-effective, and aligned with organizational objectives, while maintaining compliance with applicable legislation and…
Added 5 mins ago
P
Maint/Eng Assoc Supervisor
PepsiCo
Mississauga, ON
- Full-time
…considering internal and external requirements for safety, cost, quality, and local…
Added 21 mins ago
Project Manager
Capgemini
Toronto, ON
We are looking for an experienced Service Delivery Manager SDM to lead endtoend service delivery client engagement resource management and operational excellence across multiple projects…
Added 21 mins ago
Senior Project Sustaining Engineer
Leonardo DRS, Inc.
NS · Bedford, Nova
The Senior Project Engineer (PE) – Communications & Power Sustainment is the project engineering lead for sustainment of existing communications systems and power products at Leonardo DRS…
Added 21 mins ago
VS
Ops NPI Project Manager
VIAVI Solutions
Ottawa, ON
- Full-time
Lead the Operations elements of the PLT NPI process for an assigned portfolio of projects - from project initiation through production launch, first customer shipment, and into volume…
Added 35 mins ago
YS
Growth Marketing Manager
Your Startup Operations
Canada
- Full-time
Monitor key performance indicators, including cost per lead, customer acquisition cost, and return on ad spend.
Added 35 mins ago
TD
Senior Financial Reporting Analyst
Tetra Digital Group
Toronto, ON
- Full-time
Month-end close. Lead and execute the close: journal entries, accruals, cost centre reporting, and the complex adjustments, including digital-asset revaluations, FX, and share-based…
Added 35 mins ago
AE
General Supervisor, Process Plant
Agnico Eagle Mines Limited
Rankin Inlet, NU
- Full-time
…performance indicators (KPIs), quality control, and budget and cost management. You will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle’s…

Capgemini

Project Manager

Toronto, ON, Canada

The base compensation range for this role in the posted location is: CAD 110000/ Yr- CAD 120000/Yr

Apply on careers.capgemini.com About employer

Applications open in a new tab.

Job details

Pay: The base compensation range for this role in the posted location is: CAD 110000/ Yr- CAD 120000/Yr
Posting language: English
Posted: Nov 11, 2026

Original job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description - Grade Specific

Job Summary

We are looking for an experienced Service Delivery Manager SDM to lead endtoend service delivery client engagement resource management and operational excellence across multiple projects and accounts The ideal candidate should possess strong stakeholder management skills a proven track record in service delivery and experience managing global teams within an IT services environment

Key Responsibilities

Service Delivery Management

Manage endtoend service delivery for assigned accounts and projects Ensure adherence to SLAs KPIs and contractual commitments Drive operational excellence and continuous service improvement initiatives Monitor project health risks dependencies and escalations Ensure timely and highquality delivery of services

Client Stakeholder Management

Act as the primary point of contact for client deliveryrelated matters Build and maintain strong relationships with client stakeholders Conduct regular governance meetings and service reviews Address and resolve customer concerns and escalations proactively Ensure high customer satisfaction and account growth

Resource Team Management

Manage resource planning allocation and utilization Lead crossfunctional and geographically distributed teams Support recruitment onboarding and workforce planning activities Mentor team members and drive performance management initiatives Foster a culture of collaboration and accountability

Financial Management

Track project revenue margins and profitability Manage budgeting forecasting and cost optimization Ensure accurate invoicing and revenue recognition Support business growth through demand planning and resource forecasting

Risk Compliance Management

Identify delivery risks and implement mitigation plans Ensure compliance with organizational and client policies Support audits security requirements and governance processes Monitor adherence to quality standards and best practices

Required Skills

8 years of experience in IT Services Consulting or Managed Services 3 years of experience in Service Delivery Management Strong understanding of ITIL processes and service management frameworks Experience managing multiple projects and client engagements Proven ability to handle stakeholders at various levels Strong project management and risk management skills Excellent communication negotiation and leadership abilities Experience with resource management and workforce planning

Preferred Skills

Experience in Insurance Banking Healthcare or Financial Services domains Knowledge of Agile Scrum and Waterfall methodologies Experience with Managed Services engagements Familiarity with ServiceNow Jira MS Project or similar tools ITIL FoundationIntermediate Certification PMP Prince2 or Scrum certifications are an advantage

Educational Qualification

Bachelors Degree in Engineering Technology Computer Science or related field MBA or equivalent qualification is preferred

The base compensation range for this role in the posted location is: CAD 110000/ Yr- CAD 120000/Yr

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Apply on careers.capgemini.com About employer

More about this job

Responsibilities

The Service Delivery Manager will lead end-to-end service delivery, client engagement, and resource management across multiple accounts. They are responsible for ensuring operational excellence, maintaining SLAs, and driving continuous service improvement initiatives.

Requirements

Candidates must have at least 8 years of experience in IT services or consulting, with 3 years specifically in service delivery management. A bachelor's degree in a relevant field is required, and professional certifications like PMP or ITIL are highly preferred.

Skills

Service delivery management
Stakeholder management
ITIL
Project management
Risk management
Resource management
Workforce planning
Financial management
Operational excellence
Leadership
Communication
Negotiation
Agile
Scrum
Waterfall
ServiceNow

Benefits

Paid time off
Company paid holidays
Personal days
Sick leave
Medical coverage
Dental coverage
Vision coverage
Retirement savings plans
Life insurance
Disability insurance
Employee assistance programs

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
IT Services
Consulting
Managed Services
ITIL
SLA
KPI
Stakeholder Management
Resource Planning
Financial Management
Risk Management
Compliance
Agile
Scrum
Waterfall
ServiceNow
Jira
MS Project
PMP
Prince2
Insurance
Banking
Healthcare
Financial Services
Operational Excellence
Governance
Budgeting
Forecasting
Performance Management
Digital Transformation

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Jobs in Canada