Jobs in Canada

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Added 2 mins ago
YE
Marketing Specialist
YAC Enterprise
Canada
- Full-time
…and execute marketing initiatives that drive brand awareness, customer engagement, and business growth. This role is responsible for managing campaigns, analyzing market trends, and…
Added 2 mins ago
GD
Store Manager
Groupe Dynamite
Waterloo, ON
- Full-time
Role Description The Store Manager is a full-time, on-site role based in Mississauga, ON, responsible for leading daily store operations and delivering an exceptional customer experience.…
Added 2 mins ago
FH
Senior Operations Manager, Housekeeping
Fairmont Hotels & Resorts
Toronto, ON
- Full-time
Must have a passion for housekeeping
Added 2 mins ago
WS
Warehouse & Production Manager
Walter Surface Technologies Incorporated
Pointe-Claire, QC
- Full-time
The Warehouse & Production Manager is the operational leader of our Montreal (Pointe-Claire) site and a key contributor to our North American supply chain performance. This role is part of…
Added 2 mins ago
TH
Tool Rental Sales Part Time - BRAMPTON S
The Home Depot
Brampton, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 2 mins ago
MG
Account Manager - Temp (12 months)
MOZ Group
Ottawa, ON
- Full-time
Account Managers are responsible for owning the relationship with our key clients, with a core focus on customer retention and growth. The ideal candidate will have a consultative and…
Added 18 mins ago
Project Manager
Capgemini
Toronto, ON
We are looking for an experienced Service Delivery Manager SDM to lead endtoend service delivery client engagement resource management and operational excellence across multiple projects…
Added 18 mins ago
T
Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, Québec
- Full-time
Manage Techo-Bloc’s social platforms day to day, including scheduling, publishing, monitoring, and community engagement.
Added 32 mins ago
YS
Growth Marketing Manager
Your Startup Operations
Canada
- Full-time
Now, we're looking for a Growth Marketing Manager who can turn marketing into a predictable source of qualified sales opportunities.
Added 32 mins ago
CI
Director, Dulux Stores - Ontario & Western Canada
Canadian Industries Limited
Vaughan, ON
- Full-time
Lead, coach and develop Regional Operations Managers, and build strong Store Manager capability across the network. Set clear expectations for leadership, customer experience and business…
Added 32 mins ago
NW
Learner Support Assistant
Newcomer Women's Services Toronto
Toronto, ON · North York, ON
- Full-time
Reports To: Program Manager and/or Designated Language Instructor
Added 32 mins ago
T
Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Manage Techo-Bloc’s social platforms day to day, including scheduling, publishing, monitoring, and community engagement.
Added 32 mins ago
L
Assistant Manager, Guest Experience | Kingston - Closing Nov 25
lululemon
Kingston, ON
- Full-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 32 mins ago
NW
Intake & Outreach Assistant
Newcomer Women's Services Toronto
Toronto, ON · Etobicoke, ON
- Full-time
Added 32 mins ago
CI
Director, Sales Ontario
Canadian Industries Limited
Vaughan, ON
- Full-time
…Managers, Regional Sales Managers, and their Account Development Manager teams to deliver profitable growth, stronger customer engagement and consistent market…
Added 33 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 33 mins ago
O
Associate, Marketing & Communications
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Our flexible hybrid work guideline requires teams to come to the office a minimum of 4 days per week
Added 33 mins ago
VS
Instructional Designer
Vena Solutions
Remote, Canada
- $75,098 to $101,603 CAD / year
- Full-time
- Remote
Utilize the ADDIE framework to create eLearning content that promotes learner engagement and retention.In partnership with the Manager, Customer Training and/or Learning Management System…
Added 33 mins ago
Manager, Marketing
Joseph Ribkoff
Dorval, QC
Develop and execute partner marketing programs that drive customer engagement and sell-through.
Added 48 mins ago
SC
Sales Associate
Staples Canada
Brockville, ON
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 1 hour ago
T
Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Manage Techo-Bloc’s social platforms day to day, including scheduling, publishing, monitoring, and community engagement.
Added 1 hour ago
QM
Field Service Manager - Field Operations
Quantum Management Services Ltd.
Barrie, ON
- $90,000 to $100,000 CAD / year
- Full-time
Position: Field Service Manager - Field Operations
Added 1 hour ago
S
Recruitment Coordinator (Hospitality Placement Coordinator)
Stepwest
Vancouver, BC
- Full-time
…experience programs. Reporting to the Hospitality Placement Manager, this role combines admissions, candidate engagement, consultations, interview preparation, and placement…
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
Customer Marketing & Advocacy Manager
Asana
Vancouver, BC
The Customer Marketing and Advocacy team builds programs that put customers at the center of Asana’s go-to-market by cultivating strategic relationships that drive insights, engagement, and…

Capgemini

Project Manager

Toronto, ON, Canada

The base compensation range for this role in the posted location is: CAD 110000/ Yr- CAD 120000/Yr

Apply on careers.capgemini.com About employer

Applications open in a new tab.

Job details

Pay: The base compensation range for this role in the posted location is: CAD 110000/ Yr- CAD 120000/Yr
Posting language: English
Posted: Nov 11, 2026

Original job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description - Grade Specific

Job Summary

We are looking for an experienced Service Delivery Manager SDM to lead endtoend service delivery client engagement resource management and operational excellence across multiple projects and accounts The ideal candidate should possess strong stakeholder management skills a proven track record in service delivery and experience managing global teams within an IT services environment

Key Responsibilities

Service Delivery Management

Manage endtoend service delivery for assigned accounts and projects Ensure adherence to SLAs KPIs and contractual commitments Drive operational excellence and continuous service improvement initiatives Monitor project health risks dependencies and escalations Ensure timely and highquality delivery of services

Client Stakeholder Management

Act as the primary point of contact for client deliveryrelated matters Build and maintain strong relationships with client stakeholders Conduct regular governance meetings and service reviews Address and resolve customer concerns and escalations proactively Ensure high customer satisfaction and account growth

Resource Team Management

Manage resource planning allocation and utilization Lead crossfunctional and geographically distributed teams Support recruitment onboarding and workforce planning activities Mentor team members and drive performance management initiatives Foster a culture of collaboration and accountability

Financial Management

Track project revenue margins and profitability Manage budgeting forecasting and cost optimization Ensure accurate invoicing and revenue recognition Support business growth through demand planning and resource forecasting

Risk Compliance Management

Identify delivery risks and implement mitigation plans Ensure compliance with organizational and client policies Support audits security requirements and governance processes Monitor adherence to quality standards and best practices

Required Skills

8 years of experience in IT Services Consulting or Managed Services 3 years of experience in Service Delivery Management Strong understanding of ITIL processes and service management frameworks Experience managing multiple projects and client engagements Proven ability to handle stakeholders at various levels Strong project management and risk management skills Excellent communication negotiation and leadership abilities Experience with resource management and workforce planning

Preferred Skills

Experience in Insurance Banking Healthcare or Financial Services domains Knowledge of Agile Scrum and Waterfall methodologies Experience with Managed Services engagements Familiarity with ServiceNow Jira MS Project or similar tools ITIL FoundationIntermediate Certification PMP Prince2 or Scrum certifications are an advantage

Educational Qualification

Bachelors Degree in Engineering Technology Computer Science or related field MBA or equivalent qualification is preferred

The base compensation range for this role in the posted location is: CAD 110000/ Yr- CAD 120000/Yr

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Apply on careers.capgemini.com About employer

More about this job

Responsibilities

The Service Delivery Manager will lead end-to-end service delivery, client engagement, and resource management across multiple accounts. They are responsible for ensuring operational excellence, maintaining SLAs, and driving continuous service improvement initiatives.

Requirements

Candidates must have at least 8 years of experience in IT services or consulting, with 3 years specifically in service delivery management. A bachelor's degree in a relevant field is required, and professional certifications like PMP or ITIL are highly preferred.

Skills

Service delivery management
Stakeholder management
ITIL
Project management
Risk management
Resource management
Workforce planning
Financial management
Operational excellence
Leadership
Communication
Negotiation
Agile
Scrum
Waterfall
ServiceNow

Benefits

Paid time off
Company paid holidays
Personal days
Sick leave
Medical coverage
Dental coverage
Vision coverage
Retirement savings plans
Life insurance
Disability insurance
Employee assistance programs

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
IT Services
Consulting
Managed Services
ITIL
SLA
KPI
Stakeholder Management
Resource Planning
Financial Management
Risk Management
Compliance
Agile
Scrum
Waterfall
ServiceNow
Jira
MS Project
PMP
Prince2
Insurance
Banking
Healthcare
Financial Services
Operational Excellence
Governance
Budgeting
Forecasting
Performance Management
Digital Transformation

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Work requirements

Jobs in Canada