Jobs in Canada

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Added 5 mins ago
Network Engineer-GCGCON
Great Canadian Entertainment
Toronto, ON · North York, ON
Post secondary education in Information Technology or equivalent experience.
Added 5 mins ago
FC
Client Transitions Manager
Fidelity Canada
Toronto, ON
- Full-time
The Client Transitions Manager is responsible for overseeing institutional client transitions across Defined Benefit, Defined Contribution, Corporate, Endowment, Foundation, Sub Fund, and…
Added 5 mins ago
Coordinator, Project (Airports)
Aecon
Mississauga, ON
Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.
Added 5 mins ago
CP
Manager, Total Rewards
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Strengthen governance, compliance, and risk management by conducting program and data audits, maintaining data integrity, and ensuring adherence to applicable legislation, policies, and…
Added 5 mins ago
Key Account Manager - Yogourt and Cultured - 405 TWM, Montreal or Longueuil
Lactalis
Montreal, QC
The Key Account Manager is responsible for driving sales results of their business portfolio by leading the execution of sales strategies for Lactalis categories that maximize volume,…
Added 21 mins ago
Project Manager
Capgemini
Toronto, ON
…help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
Added 21 mins ago
P
Manager, Internal Controls and Risk Management – Financial Services (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
In our Financial Services Risk and Regulation practice, we support banks, insurers, asset and wealth managers, and other financial institutions in designing, assessing, implementing and…
Added 35 mins ago
S
Lead Clerk, Accounts Receivable RCH
Sanya’k̓ula
New Westminster, BC
- Full-time
Reconciles designated accounts by analyzing, reviewing, extracting and interpreting information;
Added 35 mins ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 35 mins ago
UC
Senior AI Project Manager
UniSysTech Consulting
Toronto, ON · Greater Toronto Area, Canada
- Other
We are seeking an experienced Senior Project Manager – AI SDLC to lead the strategic rollout of enterprise-wide, AI-augmented engineering capabilities, developer tooling, and intelligent…
Added 35 mins ago
OC
Hospital Pharmacist Practice Advisor
Ontario College of Pharmacists
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Must hold an active Part A Pharmacist license in Ontario · Must have 2 years of related progressive experience in a hospital setting
Added 35 mins ago
NF
Project Manager Strategy & Technology
Nature Fresh Farms
Leamington, ON
- $90,000 to $125,000 CAD / year
- Full-time
We are currently looking to fill a full-time, permanent position for a Project Manager, Strategy & Technology in our Administration Department at our Leamington office.
Added 35 mins ago
Service Delivery Manager
F12.net
Vancouver, BC
About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and…
Added 35 mins ago
CM
Case Manager - COAST (Contract) (83-26)
Canadian Mental Health Association
Parry Sound, ON
- Full-time
- Contract
Manager with the COAST team is responsible for carrying out case management, psychosocial
Added 35 mins ago
K
Manager, Supply Chain & E-Procurement
KPMG
ON · Toronto, Ontario
- Full-time
We are seeking an experienced Manager to join our Supply Chain practice, with a focus on Ivalua-enabled procurement transformation and e-procurement implementations. This client-facing role…
Added 50 mins ago
I
Manager - Logistics Technology SecOps
Intelcom
Montreal, QC · Service Centre (Montreal) Lab
- Full-time
…fast, accurate, and reliable service powered by cutting-edge…
Added 1 hour ago
CP
Manager, Total Rewards
CAAT Pension Plan
Toronto, ON
- Full-time
Strengthen governance, compliance, and risk management by conducting program and data audits, maintaining data integrity, and ensuring adherence to applicable legislation, policies, and…
Added 1 hour ago
D
Manager - Financial Services - Monitor Deloitte
Deloitte
Toronto, ON
- Full-time
As a Manager, you must have:
Added 1 hour ago
FC
Project Manager - Mining & Metals
Fluor Corporation
Vancouver, BC
- Full-time
…industry. Our focus on innovation and providing cost-effective technology-based solutions is second to none. As we look to the future, we need creative, ambitious, and innovative…
Added 1 hour ago
M
Gestionnaire opérations TI et sécurité / IT Operations & Security Manager
Manmade
Montreal, QC
- Full-time
Baccalauréat en technologies de l'information,
Added 1 hour ago
FC
Chargé de projet TI
FOP Consultants
Montreal, QC
- Full-time
Bachelor’s degree in Information Technology (Computer Science, Software Engineering, Computer Engineering, Administration with a specialization in Information Systems – SIO), Business…
Added 1 hour ago
Senior Systems Analyst
F12.net
Cambridge, ON
About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and…
Added 1 hour ago
Territory Manager
F12.net
AB
About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and…
Added 1 hour ago
Project Manager
F12.net
Surrey, BC
About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and…
Added 1 hour ago
M
Chef, Logistique inversée (Retours et rappels)/Manager, Reverse Logistics (Returns & Recalls)
McKesson
Montreal, QC
- Full-time

Capgemini

Project Manager

Toronto, ON, Canada

The base compensation range for this role in the posted location is: CAD 110000/ Yr- CAD 120000/Yr

Apply on careers.capgemini.com About employer

Applications open in a new tab.

Job details

Pay: The base compensation range for this role in the posted location is: CAD 110000/ Yr- CAD 120000/Yr
Posting language: English
Posted: Nov 11, 2026

Original job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description - Grade Specific

Job Summary

We are looking for an experienced Service Delivery Manager SDM to lead endtoend service delivery client engagement resource management and operational excellence across multiple projects and accounts The ideal candidate should possess strong stakeholder management skills a proven track record in service delivery and experience managing global teams within an IT services environment

Key Responsibilities

Service Delivery Management

Manage endtoend service delivery for assigned accounts and projects Ensure adherence to SLAs KPIs and contractual commitments Drive operational excellence and continuous service improvement initiatives Monitor project health risks dependencies and escalations Ensure timely and highquality delivery of services

Client Stakeholder Management

Act as the primary point of contact for client deliveryrelated matters Build and maintain strong relationships with client stakeholders Conduct regular governance meetings and service reviews Address and resolve customer concerns and escalations proactively Ensure high customer satisfaction and account growth

Resource Team Management

Manage resource planning allocation and utilization Lead crossfunctional and geographically distributed teams Support recruitment onboarding and workforce planning activities Mentor team members and drive performance management initiatives Foster a culture of collaboration and accountability

Financial Management

Track project revenue margins and profitability Manage budgeting forecasting and cost optimization Ensure accurate invoicing and revenue recognition Support business growth through demand planning and resource forecasting

Risk Compliance Management

Identify delivery risks and implement mitigation plans Ensure compliance with organizational and client policies Support audits security requirements and governance processes Monitor adherence to quality standards and best practices

Required Skills

8 years of experience in IT Services Consulting or Managed Services 3 years of experience in Service Delivery Management Strong understanding of ITIL processes and service management frameworks Experience managing multiple projects and client engagements Proven ability to handle stakeholders at various levels Strong project management and risk management skills Excellent communication negotiation and leadership abilities Experience with resource management and workforce planning

Preferred Skills

Experience in Insurance Banking Healthcare or Financial Services domains Knowledge of Agile Scrum and Waterfall methodologies Experience with Managed Services engagements Familiarity with ServiceNow Jira MS Project or similar tools ITIL FoundationIntermediate Certification PMP Prince2 or Scrum certifications are an advantage

Educational Qualification

Bachelors Degree in Engineering Technology Computer Science or related field MBA or equivalent qualification is preferred

The base compensation range for this role in the posted location is: CAD 110000/ Yr- CAD 120000/Yr

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Apply on careers.capgemini.com About employer

More about this job

Responsibilities

The Service Delivery Manager will lead end-to-end service delivery, client engagement, and resource management across multiple accounts. They are responsible for ensuring operational excellence, maintaining SLAs, and driving continuous service improvement initiatives.

Requirements

Candidates must have at least 8 years of experience in IT services or consulting, with 3 years specifically in service delivery management. A bachelor's degree in a relevant field is required, and professional certifications like PMP or ITIL are highly preferred.

Skills

Service delivery management
Stakeholder management
ITIL
Project management
Risk management
Resource management
Workforce planning
Financial management
Operational excellence
Leadership
Communication
Negotiation
Agile
Scrum
Waterfall
ServiceNow

Benefits

Paid time off
Company paid holidays
Personal days
Sick leave
Medical coverage
Dental coverage
Vision coverage
Retirement savings plans
Life insurance
Disability insurance
Employee assistance programs

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
IT Services
Consulting
Managed Services
ITIL
SLA
KPI
Stakeholder Management
Resource Planning
Financial Management
Risk Management
Compliance
Agile
Scrum
Waterfall
ServiceNow
Jira
MS Project
PMP
Prince2
Insurance
Banking
Healthcare
Financial Services
Operational Excellence
Governance
Budgeting
Forecasting
Performance Management
Digital Transformation

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Jobs in Canada