Receptionist / Online Sales Rep
- North Vancouver, BC, Canada
Wage range is $19-$21/hour, depending on experience, and this role is a part-time, casual contract. · Part-time
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Job details
- Pay
- Wage range is $19-$21/hour, depending on experience, and this role is a part-time, casual contract.
- Job type
- Part-time
- Apply by
- Education
- High school diploma
- Experience
- 1-2 years of work experience answering incoming calls and performing admin work,
- Posting language
- English
- Posted
Original job description
Work in a West Coast rainforest! Surround yourself with ancient trees, bridges, canyons, critters, and an incredible, fun-loving team who work together to build an amazing and authentic experience for guests from around the world! At Capilano Suspension Bridge Park, we pride ourselves at delivering a truly unique guest experience unlike any other, inspired by our natural setting. We share our passion about history, the wonder of nature and yummy eats & treats with over 1,000,000 annual guests!
Are you passionate about creating amazing experiences for guests?
Do you enjoy inspiring and motivating a team?
Is this the experience you’re looking for? If so, read on to find out more about the role
What You’ll Do
The Reception & Online Sales Representative will provide administrative support to ensure efficient operation of the office. In addition to being a first point of contact for our guests via phone or email, you will also be responsible for managing files, overseeing deliveries, and performing other general office duties.
- Greet and assist office visitors in a professional manner,
- Answer and direct phone calls,
- Respond to and fulfill guest inquiries,
- Assist guests with online reservations,
- Assist with and respond to group bookings and inquiries,
- Communicate effectively with all departments daily,
- Manage boardroom booking requests,
- Order office & kitchen supplies,
- Ensure the general office area is clean and organized,
- Assist with organizing and tracking lost & found items,
- Assist the Sales & Marketing team with tasks, as needed,
- Comply with CSBP policies and procedures.
- Complimentary coffee, tea, hot chocolate and soda while on shift, when using your reusable cup
- 30% discount off regular-priced merchandise at The Trading Post Gift Store
- 30% discount at Stanley's Bar & Grill and Prospect Point Café
- 30% discount on food items in The Cliffhouse Restaurant, Loggers' Grill, Beary Waffle, and The Cabin (does not apply to alcohol)
- Guest passes for friends & family
- Referral bonuses
- Staff Transit Subsidy (30% for part-time members, 50% for full-time members)
- Employment & Family Assistance Program, offering five free online counselling sessions per topic for our staff
- High School diploma required,
- 1-2 years of work experience answering incoming calls and performing admin work,
- Excellent written and verbal communication skills,
- Excellent time management skills and ability to prioritize work,
- Attention to detail and problem-solving skills,
- Strong organizational skills with the ability to multi-task in a fast-paced, open office environment,
- Proficiency in MS Office (Outlook, Excel, Word, etc.) and experience with office equipment,
- Knowledge of ticketing & POS systems is an asset,
- Authorized to work in Canada is required.
Must be available for a variety of shifts, including evenings, weekends, and statutory holidays, to support our business needs. This position will involve extended periods of sitting, and will require the ability to work in an open office environment with numerous distractions. Successful candidates will also be expected to follow specific dress code/uniform requirements.
Wage range is $19-$21/hour, depending on experience, and this role is a part-time, casual contract.
More about this job
Responsibilities
Provide administrative support and serve as a first point of contact for guests by phone, email, and in person. Handle inquiries and reservations, coordinate office operations and supplies, manage lost and found items, and assist the Sales and Marketing team as needed.
Requirements
A high school diploma and 1–2 years of experience answering incoming calls and performing administrative work are required. Candidates should have strong communication, organization, time management, prioritization, and problem-solving skills, proficiency with Microsoft Office and office equipment, and authorization to work in Canada.
Skills
- Administrative Support
- Customer Service
- Phone and Email Communication
- Online Reservations
- Group Bookings
- Written Communication
- Verbal Communication
- Time Management
- Prioritization
- Attention to Detail
- Problem-Solving
- Organization
- Multitasking
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
Benefits
- Complimentary Beverages During Shifts
- Merchandise Discount
- Restaurant Discounts
- Guest Passes for Friends and Family
- Referral Bonuses
- Staff Transit Subsidy
- Employment and Family Assistance Program
- Free Online Counselling Sessions
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Sales
- Hospitality
Keywords
- Administrative Support
- Reception
- Online Sales
- Guest Experience
- Customer Service
- Incoming Calls
- Email Inquiries
- Online Reservations
- Group Bookings
- Office Management
- File Management
- Deliveries
- Boardroom Bookings
- Office Supplies
- Kitchen Supplies
- Lost and Found
- Sales and Marketing
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Office Equipment
- Ticketing Systems
- Point-of-Sale Systems
- Open Office Environment