Residence Life Facilitator

Capilano University respectfully acknowledges that our campuses are located on the unceded territories of the səlilwətaɬ (Tsleil-Waututh), Sḵwxwú7mesh (Squamish) and xʷməθkʷəỷəm (Musqueam) Nations.

At CapU we are committed to supporting a campus community that is both diverse and inclusive. We believe that diversity within our workforce is essential in creating both an exceptional student, and employee experience. As part of this ongoing commitment, we strive to ensure that our recruitment campaigns are proudly reflective of the community we serve. We actively seek applications from Indigenous peoples, the 2SLGBTQ+ community, persons with disabilities as well as members of groups that experience discrimination based on race, ethnicity, gender identity, sexual orientation, place of origin, ancestry, and religion as we acknowledge the value each individual brings to the CapU community through their lived experiences.

To help us focus our efforts, we ask all applicants, should they wish, to complete a short anonymous questionnaire. The questionnaire results are not connected to you or your application, and do not form part of the selection process. Simply, the goal of collecting this anonymous data is to better understand our organizational reach, while continuously aiming to improve the diversity of our applicant pool

Please note that all job postings close automatically at 12:00 AM PCT on the posted closing date. To ensure your application is successfully received, we strongly encourage you to submit your application at least one day prior to the posted end date.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Should you require accommodations during the hiring process please reach out to hr@capilanou.ca

Competition Number:

JR100213

Position Title:

Residence Life Facilitator

Employment Group:

Exempt Staff

Position Status:

Temporary (Fixed Term) Full time

Position Start Date:

November 10, 2026

Position End Date:

April 30, 2027

Department:

Student Housing & Food Services

Location:

Squamish

Salary Range:

Job Description Summary:

Reporting to the Manager, Student Housing Services, and working closely with the Manager, Conference and Guest Operations, the Residence Life Facilitator is a live-in professional position that is responsible for ensuring the safety and security of the Residence community while also implementing a diverse array of programs and initiatives that promote student and operational success. The Residence Life Facilitator oversees the day-to-day coordination of residence life and operations within Student Housing Services and provides supervision to support staff and student employees, marketing and communications, and residence facilities/IT projects.

The Residence Life Facilitator provides on-call support to the Residence community and other housing users groups and regularly responds to escalated crises and emergencies on behalf of Student Housing and Conference Services. As such, this position requires a combination of regular office-hours and evening, weekend, and holiday coverage, for which the Residence Life Facilitator is provided with a furnished, bachelor-style apartment in residence.

Job Description:

GENERAL DUTIES

• Contributes to student and operational success in residence through the completion of work in assigned portfolios as described in the following section.

• Initiates and maintains partnerships within the campus and community that support Student Housing Services and the Residence Life program.

• Supervises residence staff and administers recruitment, performance management, discipline, and grievance processes.

• Assists the Manager, Student Housing Services, in the development and review of policies related to the operation of housing and residence life.

• Provides 24-hour on-call coverage to the residence and housing community on a scheduled, rotating basis, responding to emergencies related to facilities or persons. Maintains a 45-minute maximum incident response time and refrains from activities that may significantly impair judgment when on call.

• Provides logistical planning and support for residence events including move-in, move-out, orientation, and residence life programming.
• Participates in departmental meetings and assigned committees.
• Assists with the residence applications and assignments process.

• May be required to live in residence dependent on the portfolio(s) assigned for which a furnished bachelor-style apartment will be provided. If living in residence is not required, and the incumbent chooses to live off-campus, a stipend equivalent to the taxable value of the bachelor-style apartment will be provided. This will be confirmed at the time of hiring and will not be subject to change.

• Completes other tasks and projects assigned by the Manager, Student Housing Services and collaborates closely with the Manager, Student Services, and Manager, Conference and Guest Operations.

OVERVIEW OF WORK PORTFOLIOS

Programming and Community Development:

• Develops and reviews the Residence student development model, ensuring that programming is consistent with best practices and theory.

• Oversees student-led programming designed to provide learning and engagement opportunities that are targeted to the needs of a diverse Residence community.

• Develops student learning outcomes for residence students and assesses and evaluates student learning and engagement in Residence.

• Tracks the Residence programming budget and approves expenditures by student staff members. Provides regular budgetary updates to the Manager, Student Housing Services.

• Maintains regular visibility within the Residence community both during and outside of regular office hours. Attends community events to support the needs of students.

• Develops and leads programming to welcome and orient new students to residence.

• Maintains collaborative relationships with Student Affairs, Centre for International Experience, Athletics, Events and Ceremonies, Faculty, and University Relations.

Residence Advisor Development:

• Responsible for the planning and delivery of a comprehensive training program for Residence Advisors to take place in August of each year.

• Provides regular on-going training and professional development opportunities for Residence Advisors throughout the academic year.

• Develops learning outcomes for Residence Advisors and actively assesses and evaluates the effectiveness of these outcomes.

• Initiates Residence Advisor recruitment efforts and coordinates the process for hiring new Residence Advisors.
• Provides regular feedback to Residence Advisors, including a comprehensive performance evaluation. Supports Residence Advisors in developing personal and shared goals.
• Conducts regular team and one-on-one meetings with Residence Advisors to provide support, coaching, and team building. Lives in Residence and maintains regularly visibility and availability to support Residence Advisors both during and outside of regular office hours.

• Oversees the development and fulfillment of the Residence Advisor on-call schedule.

Student Conduct and Case Management:

• Responds to and investigates student behavioural conduct concerns within the Residence community. Interprets and administers departmental policies and procedures to ensure the proper management of such concerns.

• Develops conduct sanctions that are collaborative and educational in nature, with a focus on student learning as a primary outcome of the conduct process.

• Tracks incidents of student conduct violations and provides regular reports to the Manager, Student Housing Services.

• Provides student support in the residence community regarding concerns related to mental wellness, accessibility needs, sexual violence, substance use, and other concerns, and refers to campus and community resources where appropriate.

• Intervenes in escalated conflict or crisis situations that occur in residence or between residence students.

• Coordinates the room switch request process and is responsible for the Residence emergency room.

• Coordinates the health and safety protocol and supports affected students through the treatment process.

• Responds to escalated concerns from students, parents, and other stakeholders.

Conference & Accommodation Operations:

• Collaborates with operational teams to optimize year-round occupancy across student housing, conferences, camps, and guest accommodations.

• Collaborates to deliver accommodation and events at the Squamish Campus, including room and meeting space setups, event logistics, client liaison, and coordination of onsite requirements.

• Prepares group agreements, service arrangements, billing documentation, and other administrative requirements to support the successful execution of group stays, camps, and events.
• Assists with operational execution of arrivals, departures, room readiness, group movements, and event-related requirements to ensure seamless experience for guests and conference clients.
• Maintains clear and timely communication across operational teams, sharing relevant updates and responding proactively to changing guests, group, and event needs.

• Contributes to a welcoming, efficient student- guest-oriented operation by supporting colleagues across The Lodges and Conference teams and undertaking other student accommodation operational or project-based responsibilities as required.

• Hires, trains, and supervises student employees working in conference and event settings.

• Develops and delivers marketing, communications, website, portal, and social media content to support residence recruitment, engagement, and operations.

Facilities & IT Support:

• In consultation with Manager, proposes improvements to the residence and guest experience.

• Accesses and updates StarRez, Cloudbeds, and other relevant software as needed for maintaining accurate records and conducting operations.

• In collaboration with IT Services, responds to student feedback about wireless internet and other technology provided in residence.

• Completes regular facilities assessments and responds to student concerns regarding facilities maintenance. Conducts regular building walk-through to identify potential issues.

REQUIRED KNOWLEDGE, ABILITIES AND SKILLS

• Excellent problem-solving, critical thinking, and decision-making skills.

• Knowledge of university policies, procedures, and resources related to supporting students in a residence environment.

• Working knowledge of emergency response procedures, crisis response, and critical incident management.

• Proven ability to mentor, coach, and develop student staff members.

• Demonstrated ability to develop and deliver comprehensive training programs.

• Established knowledge of student development literature and theory and their application for student engagement programming, student staff training, and student conduct.

• Experience working in diverse communities and supporting the needs of a population that includes international students, indigenous students, and students with accessibility needs.

• Strong organizational and project management skills with a proven ability to contribute to complex projects with multiple stakeholders.

• Demonstrated commitment to customer service, particularly in a student services or hospitality environment.
• Ability to maintain confidentiality in accordance with freedom of information and protection of privacy (FOIPOP) regulations, and deal with sensitive issues with tact and diplomacy.
• Demonstrated ability to form partnerships in the community, particularly in a campus environment.

• Knowledge of student systems and conference operating software such as StarRez and Cloudbeds.

• Excellent verbal and written communication skills with a proven ability to share sensitive and important information in a tactful and considerate way.

• Proven ability to multi-task and prioritize work in a fast-paced and changing environment.

• Ability to be fully flexible around work schedule.

REQUIRED TRAINING AND EXPERIENCE

• Bachelor’s degree in a related field such as psychology, social work, business or education or an equivalent combination of education and experience.
• Three (3) years of experience in post-secondary student housing and residence life or directly related field with demonstrated work and training related to student development.

• Formal training in mental wellness crisis response (ASIST, Mental Health First Aid, etc.) and/or extensive experience effectively responding to crises of this nature.

• Valid Class 5 BC Driver’s License would be considered an asset..

Additional Details:

Our standard work week is Monday to Friday, 8:30am – 4:00pm, or dependent on the needs of the department.

Posting Detail Information:

Hours of Work Per Week:

35

Pay Group:

AE006

Job Open Date:

October 20, 2026

Job Close Date:

November 10, 2026