Service Manager

Driven by Leadership? Lead the Charge in Our Service Department.

Derrick Chrysler Dodge Jeep Ram FIAT is under new management, and we are launching forward with a bold, energized leadership team committed to innovation, excellence, and growth.

We are looking for a high-impact Service Manager to take the reins of our service department. This is your opportunity to build an elite, high-performing team, drive operational excellence, and elevate customer satisfaction to new heights with a dealership that recognizes your hustle, rewards your vision, and invests in your future.

Why Drive Your Career with Us?

At Derrick, we empower our leaders with top-tier benefits and a dynamic, supportive culture:

• Competitive Compensation: Top-tier salary and bonus/incentive structure tailored to reward shop growth and performance.
• Comprehensive Health Benefits: Full medical, dental, and vision coverage for you and your family.
• Future Security: Corporate RRSP program to help you hit your long-term financial goals.
• Family Support: Paid maternity top-up benefits and family-focused policies.
• Exclusive Employee Perks: Discounts across vehicle inventory, service, and parts.

Your Roadmap to Success

As Service Manager, you will run the fixed operations strategy and set the standard for service quality:

• Lead & Mentor: Recruit, coach, and inspire a team of Service Advisors, Technicians, and support staff to achieve top-tier productivity and customer retention.
• Drive Operational Excellence: Manage day-to-day workshop flow, monitor shop capacity, optimize labor efficiency, and oversee warranty management.
• Elevate Customer Satisfaction: Maintain high CSI/Net Promoter Scores by embedding a customer-first mindset throughout the entire service lane and resolving elevated customer concerns with professionalism.
• Financial Oversight: Manage departmental P&L, forecast revenue, set performance KPIs, and track profitability metrics to hit shop goals.
• Cross-Department Collaboration: Partner with Sales, Parts, and General Management to ensure seamless vehicle reconditioning and cross-department success.

Qualifications That Hit the Gas

• Proven Leadership Experience: Minimum 3+ years of experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor in an automotive dealership.
• Strong Business Acumen: In-depth understanding of dealership metrics (shop efficiency, warranty administration, and P&L management).
• People-First Leader: Outstanding communication, team-building, and dispute-resolution skills.
• Process-Driven Mindset: Sharp organization with the ability to optimize processes in a fast-paced environment.

Ready to Take the Wheel? Don't wait for opportunity; lead it. Apply today and build the future of service with Derrick Chrysler Dodge Jeep Ram FIAT!