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Added 11 mins ago
BR
Inside Sales Account Manager
Buchanan Rubber
Montreal, QC
- Full-time
…with the Inside Sales Support Representative, Outside Sales, Operations, Marketing, and Branch leadership, the Inside Sales Account Manager helps ensure a coordinated and responsive…
Added 11 mins ago
BF
Jr. Production Planner
Berminghammer Foundation Equipment
Hamilton, ON
- Full-time
…offering a comprehensive product line that includes crane-mounted lead systems, reverse circulation rock-drilling systems, and diesel pile-driving…
Added 11 mins ago
AT
CXA Merchandising Retail Ops Associate.
Atlas Tools & Machinery
Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
Customer Experience Associate - Retail Operations
Added 11 mins ago
S
Account Executive
STA
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $90,000 CAD / year
- Full-time
GTA, ON | Hybrid / Territory-Based after onboarding | Full-Time
Added 11 mins ago
OS
Manager, Payroll & Benefits
Ottawa Senators Hockey Club
Ottawa, ON
- Full-time
Oversee event-based payroll complexities, including federal, provincial, and local tax and league compliance across all full and part-time staff payrolls, as well as travel, expenses and…
Added 11 mins ago
CO
Senior Associate, Servicing Operations
Capital One
Toronto, ON
- Full-time
Take full accountability for key operational portfolios, navigating ambiguity and "white space" to build, scale, and optimize operations.
Added 11 mins ago
PH
Laboratory Technician
Public Health Ontario
Toronto, ON
- Full-time
To provide technical support for real-time PCR testing within the Virology department and to support the overall Covid response within laboratory operations manual set up of real time PCR…
Added 11 mins ago
TS
Account Manager
Three Ships Beauty
Remote, Canada
- $75,000 to $100,000 CAD / year
- Full-time
- Remote
Employment Type: Full-time-permanent, Salaried.
Added 11 mins ago
Senior Manager, Bell AI Fabric Strategy
Bell
Regina, SK
Lead opportunity assessment and due diligence
Added 11 mins ago
T
PIA Client Service Associate
TD
Kelowna, BC
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 27 mins ago
CC
Retail Shift Leader
Canna Cabana
Grande Prairie, AB · Prairie Mall, Grande Prairie, AB
- Part-time
High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis…
Added 27 mins ago
C
Senior Software Engineer – Kotlin, VP
Citi
Mississauga, ON
- Full-time
…server-side systems supporting mission-critical trading and risk…
Added 27 mins ago
FG
Business Operations Analyst Sr Lead
FIS Global
BC · Vancouver, British Columbia
- Full-time
- Other
As a Business Operations Analyst, Senior Lead, you will guide an AI-enabled banking product from idea to launch. You will turn customer and business needs into a clear roadmap. You will set…
Added 41 mins ago
TS
Account Manager
Three Ships
Toronto, ON
- $75,000 to $100,000 CAD / year
- Full-time
Employment Type: Full-time-permanent, Salaried.
Added 41 mins ago
FC
Casual Courier-10
FedEx Canada
Niagara Falls, ON
- Part-time
Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
Added 41 mins ago
S
Events Coordinator, North America
Solifi
Toronto, ON
- Full-time
Provide onsite support under the direction of the Events Manager or designated event lead.
Added 41 mins ago
TT
Coordinator Back warehouse Winners Homesense Kingston
The TJX Companies, Inc.
Kingston, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 41 mins ago
FH
Coordinator, Housekeeping Services
Fraser Health
White Rock, BC
- Full-time
We are hiring a Full Time Coordinator in Housekeeping Services to join our team at Peach Arch Hospital in White Rock, B.C.
Added 55 mins ago
NE
Director, Finance
NB Energy and Utilities Board / Commission de l'énergie et des services publics du N.-B.
Saint John, NB
- $131,000 to $139,000 CAD / year
- Full-time
Closing date: December 9, 2026, at 11:59 p.m. (Atlantic time)
Added 55 mins ago
S
Digital Manager
Stantec
Edmonton, AB
- Full-time
Set and lead Stantec’s enterprise CRM and marketing operations strategy, developing CRM, audience data, segmentation, automation and personalized marketing as core enterprise capabilities.
Added 55 mins ago
S
Team Lead, Photography
Stantec
Edmonton, AB
- Full-time
The Team Lead, Photography leads the strategy and day-to-day operations of Stantec's MCPR photography program, ensuring photography is planned, produced, managed, and leveraged as a…
Added 55 mins ago
SP
Leasing Manager
Shiplake Properties
Toronto, ON
- Full-time
operations, you will oversee every stage of the leasing journey, from guiding prospect
Added 55 mins ago
E
Commercial Services Senior Specialist
Enbridge
Calgary, AB
- Full-time
Translate customer needs into practical service solutions and clearly communicate their value; lead alignment with Business Development and internal teams to assess opportunities for…
Added 55 mins ago
J
Creative Project Coordinator
Jeeter
Toronto, ON
- $102,000 to $116,000 CAD / year
- Full-time
This is a full-time, exempt position. The role requires flexibility to work the hours necessary to meet business needs, which may include extended hours, weekends, and holidays. Work…
Added 55 mins ago
K
Associate Store Manager - Halifax
Knix
Halifax, NS
- Full-time
Strategic Support: Support with the openings and operations of future stores and pop-ups for Knix as needed. Deputize for the Store Manager in their absence, assuming full accountability…

Capital One

Senior Associate, Servicing Operations

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Associate, Servicing Operations

About Capital One Canada

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.

We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.

We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms.

Are you ready to redefine what’s next?

Our Capital One Team

As a Senior Associate within the Operations team, you will work with extended teams across our Servicing network to deliver consistent, exceptional customer outcomes.

About the Role

If you thrive in understanding how things work, making them better and solving complex problems by focusing first and foremost on the customer, then this role is for you! Your work will directly help ensure we are keeping our promises to customers, meeting our regulatory commitments and helping us capitalize on efficiencies while constantly striving to improve our Customer Experience.

Your Responsibilities:

Take full accountability for key operational portfolios, navigating ambiguity and "white space" to build, scale, and optimize operations.
Manage Business Process Outsourcing (BPO) partners and scale agent operations across multiple sites, languages, and/or time zones. Own the operational relationships within our BPO network to deliver consistent customer experiences and continuous improvements.
Partner closely with Workforce Management to anticipate volume demands and scale resources effectively. Leverage performance history and operational metrics (occupancy, adherence, shrinkage) to guide the business toward optimal production activities.
Partner with internal teams and third-party suppliers to champion a high bar for agent performance, ensuring key metrics (CSAT, Resolution Rate) and quality benchmarks (QA, Regulatory Compliance) are consistently met.
Leverage exceptional communication and storytelling skills to influence internal stakeholders and external partners, driving consensus on business objectives and improving the end-to-end customer experience. Confidently represent the performance of and path forward for your space in daily, weekly, monthly and quarterly ceremonies.
Gather, analyze and interpret data and metrics to evaluate operational performance and effectively convey results to stakeholders. Regularly evaluate the efficiency of existing business procedures and proactively propose improvements to achieve better business outcomes and enhance customer experience.
Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement initiatives
Ability to travel occasionally to domestic and international Capital One locations (approx. 1–2 times per year) to support partner alignment and operational reviews.

Basic Qualifications:

2+ years experience managing BPO or Vendor relationships in a Customer Servicing environment
At least 3 years experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively
At least 3 years of experience in a fast-paced, dynamic environment with proven ability to adapt to changing priorities, independent problem-solving, and exercising a high degree of autonomy.

Preferred Qualifications:

Experience managing projects or leading change initiatives
Experience of using Lean & Six Sigma tools & methodology
Experience working in the Financial Industry

Working at Capital One

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self.

Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.
Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.
Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is 94,800 - 108,200. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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More about this job

Responsibilities

The Senior Associate will manage BPO partnerships and operational portfolios to ensure consistent customer outcomes and regulatory compliance. They will analyze performance metrics and collaborate with internal teams to drive process improvements and scale agent operations.

Requirements

Candidates must have at least 2 years of experience managing BPO or vendor relationships in a customer servicing environment. Additionally, at least 3 years of experience in a cross-functional, fast-paced environment is required to handle complex operational challenges.

Skills

Vendor management
BPO management
Operational optimization
Stakeholder management
Data analysis
Performance metrics
Workforce management
Change management
Problem solving
Communication
Storytelling
Customer experience
Regulatory compliance
Lean methodology
Six Sigma

Benefits

Health insurance
Mental health coverage
Tuition subsidies
Work from home allowance
Performance-based incentive compensation

Visa sponsorship

Not detected in the job text

Keywords

Servicing Operations
BPO
Vendor Management
Customer Experience
Workforce Management
Lean
Six Sigma
Financial Industry
Operational Metrics
CSAT
Regulatory Compliance
Change Management
Data Analysis
Stakeholder Management
Process Optimization
Business Process Outsourcing

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