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Added 36 mins ago
WH
Digital Transformation Intern
WELL Health Technologies Corp
Toronto, ON
- Full-time
WELL has built an innovative practitioner enablement platform that includes comprehensive end-to-end practice management tools inclusive of virtual care and digital patient engagement…
Added 36 mins ago
WH
Digital Transformation Intern
WELL Health Technologies Corp
Vancouver, BC
- Full-time
WELL has built an innovative practitioner enablement platform that includes comprehensive end-to-end practice management tools inclusive of virtual care and digital patient engagement…
Added 1 hour ago
SI
Senior Director, Revenue Management
Saputo Inc.
Georgetown, ON · Vaughan, ON · Montreal, QC
- Full-time
As a senior commercial thought leader, the Senior Director establishes governance, analytics, tools, and decision forums that improve pricing accuracy, strengthen return on trade…
Added 2 hours ago
CT
Solutions Architect
Canadian Tire Corporation
Oakville, ON · Toronto, ON
- Full-time
Data platform and analytics architecture experience (lakehouse/warehouse patterns, streaming).
Added 2 hours ago
B
TECH LEAD - GRC ENGINEERING
BDC
Montreal, QC
- Full-time
…This role combines technical leadership, risk expertise, and data-driven delivery to advance InfoSec’s ability to monitor and manage its risk landscape. The Tech Lead will guide the design…
Added 3 hours ago
R
Director, Delivery & Implementation
RewardOps
Canada
- Full-time
…grocery, or retail operations. They will serve as a trusted advisor to client executives, a senior escalation point for strategic engagements, and a key partner to Product, Engineering,…
Added 3 hours ago
EV
Advisor, Talent Management
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Management will be responsible for providing insights and support for the development,…
Added 3 hours ago
B
TECH LEAD - GRC ENGINEERING
BDC
Montreal, QC
- Full-time
…This role combines technical leadership, risk expertise, and data-driven delivery to advance InfoSec’s ability to monitor and manage its risk landscape. The Tech Lead will guide the design…
Added 3 hours ago
WV
Change Management Lead
World Vision Canada
Mississauga, ON
- Full-time
Reporting to Principal Advisor, Enterprise Digital Strategy and working closely with People, Culture & Connection, the incumbent is the primary point of accountability for adoption across…
Added 4 hours ago
Change Management Lead
World Vision Canada
Mississauga, ON
Reporting to Principal Advisor, Enterprise Digital Strategy and working closely with People, Culture & Connection, the incumbent is the primary point of accountability for adoption across…
Added 4 hours ago
M
Advisor Onboarding & Sales Activation Specialist
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Partner with Advisor Acquisition, Sales and Sales Enablement to move advisors from contracted to active.
Added 6 hours ago
CH
Pharmacy Operations & Product Advisor - 14 Months Mat Leave Contract-Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
The Pharmacy Operations & Product Advisor supports operational continuity and product enablement through the coordination of operational, system, process, and business activities. The role…
Added 8 hours ago
W
Senior Data Migration Specialist
WELLSTAR
Remote, Canada
- Full-time
- Remote
Reporting to the Director of Implementations, we are hiring a Senior Data Migration Specialist to join our Implementations team. As our new Senior Data Migration Specialist, you will be the…
Added 8 hours ago
M
National Business Development Account Executive, Canada West
Markel
Vancouver, BC
- Full-time
…ambitions for the Canadian market. This will include leveraging data and market insights to proactively identify and target customers and effectively building the customer journey with a…
Added 8 hours ago
BB
Director, Loyalty Solutions - Financials
Bond Brand Loyalty
Canada
- $136,330.4 to $167,217.2 CAD / year
…expertise, strategic advisory, executive leadership, and growth enablement to help clients make confident investment decisions and unlock the commercial value of customer…
Added 10 hours ago
Manager, Media Innovation & AI Strategy
WPP Media
Toronto, ON
Client Relationship Management: Cultivate and maintain strong, trusted advisor relationships with key Mazda stakeholders, acting as the primary strategic point of contact for Open, OMS,…
Added 14 hours ago
K
Manager, People & Change
KPMG
Vancouver, BC
- Full-time
…capability building, change impact assessments, and employee enablement…
Added 19 hours ago
AG
Supervisor, Marketing Science
Adelphi Group
Toronto, ON
- Full-time
We are looking for a Supervisor to join our Marketing Science / Growth Analytics practice and play a critical role in shaping how data informs media strategy, investment decisions, and…
Added 21 hours ago
VS
Solutions Architect - Professional Services
Vena Solutions
Remote, Canada
- $106,250 to $143,750 CAD / year
- Full-time
- Remote
Serve as a trusted advisor and subject matter expert to customers in areas such as change management, business process design, process improvements and analytics
Added 1 day ago
OM
Supervisor, Marketing Science
Omnicom Media
Toronto, ON
- Full-time
We are looking for a Supervisor to join our Marketing Science / Growth Analytics practice and play a critical role in shaping how data informs media strategy, investment decisions, and…
Added 1 day ago
Sales Operations Business Partner
Dayforce
Canada
…side by side with Mid-Market Sales Leadership as a trusted advisor. The value you bring is judgment, credibility, and a seat at the table. Data is the tool you use to earn…
Added 1 day ago
A
AI Native Development Lead - Reinvention Center
Accenture
Mississauga, ON · Montreal, QC
- Full-time
You’ll embed directly with clients - acting as both technologist and trusted advisor. You’ll partner with stakeholders to define use cases, rapidly prototype, and deploy agentic workflows…
Added 1 day ago
C
Chief Financial Officer
Confidential
ON · Ontario, Canada
- Full-time
…evolve the finance function through systems, automation, and data-driven…
Added 1 day ago
B
Senior Consultant, Cloud Services
BDO
Toronto, ON · Ottawa, ON · Oakville, ON · Vancouver, BC
- Full-time
…growth and success of our cloud business. Acting as a trusted advisor to internal stakeholders and clients, you will drive operational excellence across the cloud sales lifecycle, support…
Added 1 day ago
Director & Head, Global GTB Sales Execution and Business Management - Toronto
Scotiabank
Toronto, ON
Advanced capabilities in performance management, business analytics, executive reporting, stakeholder management, communication, and data-driven business case development; able to manage…

Capital One

Servicing Delivery Lead

Toronto, ON, Canada

The expected annual salary range for this position is $130,000 - $148,400. · Full-time

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Job details

Pay: The expected annual salary range for this position is $130,000 - $148,400.
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Servicing Delivery Lead

About Capital One Canada.

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.

We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.

We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms.

Are you ready to redefine what’s next?

About the Team

The Servicing Delivery team operates as the strategic engine behind our customer and internal operations. We function as a versatile, high-impact group of operational leaders and transformation experts deployed across the enterprise - from Customer Resiliency and Fraud to Payments and Customer Service. Our mandate is to architect operational excellence, drive digital modernization, and oversee critical business processes that deliver on our customer promises.

As a team, we combine a rigorous analytical approach with the execution power of industry-leading operations. You will be part of a highly fungible, strategic cohort that leads cross-functional process transformations, manages complex vendor ecosystems, and leverages data and AI to build next-generation risk and quality management frameworks. If you thrive in a dynamic environment where you can shape strategy, influence enterprise stakeholders, and drive measurable operational shifts, this team is your catalyst.

Your Responsibilities

Direct an expansive, hybrid operational ecosystem, including an internal Quality Management Office (QMO), Mailroom operations, and an outsourced Customer Service back-office function.
Lead, mentor, and scale a multi-tiered organization comprising direct associates, onshore contractors, and a broad team of Quality Assurance analysts.
Cultivate a high-performance culture focused on operational rigor, continuous improvement, and robust talent development.

Serve as the primary Process Owner (PcO) for multiple servicing processes, ensuring seamless execution, strict control adherence, and continuous risk mitigation.
Oversee core quality assurance and intent monitoring functions utilizing KPI frameworks and advanced data analytics to diagnose process health and prevent breakdowns.

Architect and execute a comprehensive modernization roadmap for the QMO organization, actively integrating Artificial Intelligence (AI) and automated capabilities into assessment workflows.
Continuously re-engineer existing workflows into target-state solutions, reducing manual effort and driving enterprise-wide operational efficiency.

Act as a trusted advisor and negotiator across distinct business lines, aligning Servicing Delivery capacity and strategic focus with the broader objectives of the Bank.

Basic Qualifications:

At least 5 years of experience in management consulting, business transformation, process management, or operational risk management.
At least 5 years of experience driving cross-functional strategic initiatives, managing enterprise stakeholders, and influencing senior leadership.
At least 3 years of experience leading, coaching, and developing high-performing teams.
At least 1 year of experience leveraging data analytics and business intelligence (e.g., SQL, Power BI, Alteryx) to optimize processes, assess risk, or drive strategic decision-making.

Preferred Qualifications:

Proven track record leading digital enablement, workflow automation, or enterprise technology implementations (e.g., SaaS rollout, AI integration).
Experience using Lean Six Sigma tools and methodologies to drive continuous improvement and optimize workflows.
Experience operating within the Financial Services industry or highly regulated, complex enterprise environments.
Experience working in Agile workplace environments.
Experience managing outsourced vendor relationships, BPOs, or third-party operations.

Working at Capital One.

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self.

Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.
Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.
Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $130,000 - $148,400. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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More about this job

Responsibilities

The Servicing Delivery Lead directs a hybrid operational ecosystem, including quality management and outsourced customer service functions. They are responsible for architecting operational excellence, driving digital modernization, and managing complex vendor relationships to ensure seamless process execution.

Requirements

Candidates must have at least 5 years of experience in management consulting, business transformation, or operational risk management. Proficiency in data analytics tools such as SQL, Power BI, or Alteryx is required, along with a proven track record of leading cross-functional strategic initiatives.

Skills

Management consulting
Business transformation
Process management
Operational risk management
Strategic planning
Stakeholder management
Leadership
Data analytics
SQL
Power BI
Alteryx
Digital enablement
Workflow automation
Lean Six Sigma
Agile
Vendor management

Benefits

Health insurance
Mental health coverage
Tuition subsidies
Work from home allowance
Performance-based incentive compensation

Visa sponsorship

Not detected in the job text

Keywords

Servicing Delivery
Operational Excellence
Digital Modernization
Quality Management Office
Process Owner
Artificial Intelligence
Workflow Automation
Risk Mitigation
KPI Frameworks
Data Analytics
Management Consulting
Business Transformation
Operational Risk
Stakeholder Management
Leadership
SQL
Power BI
Alteryx
Lean Six Sigma
Financial Services
Agile
Vendor Management
BPO
SaaS
Customer Resiliency
Fraud
Payments
Customer Service
Process Re-engineering
Strategic Initiatives

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