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Added 6 mins ago
D
Advisor, Securities
Desjardins
Amos, QC · Val-d'Or, QC
- Full-time
…meet the needs of members and clients while ensuring their full satisfaction, business growth, sound risk and compliance management, and adherence to current practices and policies, as well…
Added 12 mins ago
RD
Investment Advisor
RBC Dominion Securities
Toronto, ON
- Full-time
As an Investment Advisor at RBC Dominion Securities, you can help your clients reach their goals, while we help you reach yours. Maybe you’ve dreamed of starting your own business, but…
Added 20 mins ago
HI
Account Manager, Commercial
HUB International
Surrey, BC
- Full-time
…independently manage a book of business as the lead client advisor, owning the client relationship end-to-end and delivering accurate coverage, exceptional service and operational…
Added 20 mins ago
AI
Apprentice Automotive Technician - Cambridge Hyundai
AutoCanada Inc.
Cambridge, ON
- $22 to $25 CAD / hour
- Full-time
…complete multi-point inspections, presenting findings to the Service Advisor. They conduct diagnostics and repairs on various vehicle systems, including brakes, engines, and electrical…
Added 20 mins ago
AI
Sales Consultant - Brantford Honda
AutoCanada Inc.
Brantford, ON
- $20,000 to $20,005 CAD / year
- Full-time
Classification: Full time, Onsite, **Immediate Vacancy**
Added 20 mins ago
Director, Communications
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
As Director of Communications, your primary role will be to serve as a strategic advisor to executive leaders and to develop and execute strategic internal communications for divisional and…
Added 30 mins ago
K
Bilingual Talent Acquisition Advisor
Kiewit
Oakville, ON
- Full-time
…Transitioning from decentralized groups to a streamlined shared service model, our HR Centers of Excellence foster innovation and partnership across all organizational levels. This district…
Added 30 mins ago
ZA
Service Advisor - Zanchin Automotive Group
Zanchin Automotive Group
Mississauga, ON
- Full-time
Service Advisor career and employment opportunity awaits you.
Added 30 mins ago
ZA
Service Advisor - Zanchin Automotive Group
Zanchin Automotive Group
Toronto, ON · Etobicoke, ON
- Full-time
Service Advisor career and employment opportunity awaits you.
Added 32 mins ago
ZA
Service Advisor - Zanchin Automotive Group
Zanchin Automotive Group
Vaughan, ON
- Full-time
Service Advisor career and employment opportunity awaits you.
Added 32 mins ago
NS
Associate Financial Advisor
NW Strategic Private Wealth Management Group
Vancouver, BC
- Full-time
The Financial Planning Associate advisor role is a full-time hybrid role located in Vancouver, BC with flexibility for some remote work.
Added 34 mins ago
TD
Director and Practice Lead, Data Engineering
TELUS Digital
Remote, Canada
- $211,000 to $302,000 CAD / year
- Full-time
- Remote
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet…
Added 38 mins ago
R
Client Advisor
RBC
London, ON
- Part-time
Respond to client-initiated contact, assisting them with a full range of financial transactions
Added 38 mins ago
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Client Advisor intern
RBC
Hamilton, ON
- Full-time
Respond to client-initiated contact, assisting them with a full range of financial transactions
Added 42 mins ago
FH
Pharmacy Assistant IA - Heiltsuk Hospital
Fraser Health Authority
Bella Coola 1, BC
- $31.63 CAD / hour
- Full-time
We currently have an exciting Regular Full Time opportunity for a Pharmacy Assistant IA to join our team at R.W. Large Memorial Hospital located in Bella Bella , BC.
Added 47 mins ago
C
Financial Advisor - CIRO-MFD/AMF - Sainte-Julie
CIBC
Sainte-Julie, QC
- Full-time
…management, financial services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial Service approach, acting as a single point of contact for…
Added 47 mins ago
JH
REALTOR® Apprenticeship Program ("Earn While You Learn")
Justin Havre Real Estate Team
Calgary, AB
- Full-time
Position Type: Full-Time / Entry Level / Apprenticeship
Added 1 hour ago
FH
Pharmacy Technician - St. Paul's Hospital & Mount Saint Joseph Hospital
Fraser Health Authority
Vancouver, BC
- $36.26 CAD / hour
- Full-time
We currently have an exciting Relief Full Time opportunity for a Pharmacy Technician to join our team at St. Paul's Hospital & Mount Saint Joseph Hospital located in Vancouver , BC. This…
Added 1 hour ago
FH
Pharmacy Technician - Vancouver General Hospital
Fraser Health Authority
Vancouver, BC
- $36.26 CAD / hour
- Full-time
We currently have an exciting Relief Full Time opportunity for a Pharmacy Technician to join our team at Vancouver General Hospital located in Vancouver , BC. This relief role is available…
Added 1 hour ago
FH
Pharmacy Technician Supervisor II - Downtown Community Health Clinic
Fraser Health Authority
Vancouver, BC
- $39.2 CAD / hour
- Full-time
We currently have an exciting Relief Full Time opportunity for a Pharmacy Technician Supervisor II to join our team at the Downtown Community Health Clinic located in Vancouver, BC.
Added 1 hour ago
S
Senior Contracts Advisor
Sanya’k̓ula
Vancouver, BC
- Full-time
The Senior Contracts Advisor is responsible and accountable through collaboration with the Sourcing - team managing contracts developed by BCCSS through their complete lifecycle. In…
Added 1 hour ago
FH
Clinical Pharmacist - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $54.49 to $68.1 CAD / hour
- Full-time
We have the perfect Full-Time opportunity for a Clinical Pharmacist to join our team at Ridge Meadows Hospital located in Maple Ridge, BC.
Added 1 hour ago
FH
Clinical Pharmacist - St. Paul's Hospital & Mount Saint Joseph Hospital
Fraser Health Authority
Vancouver, BC
- $54.49 to $68.1 CAD / hour
- Full-time
We have the perfect Relief Full-Time opportunity for a Clinical Pharmacist to join our team at St. Paul's Hospital located in Vancouver, BC.
Added 1 hour ago
FH
Clinical Pharmacist - Abbotsford Regional Hospital and Cancer Centre
Fraser Health Authority
Abbotsford, BC
- $54.49 to $68.1 CAD / hour
- Full-time
We have the perfect Full-Time opportunity for a Clinical Pharmacist to join our team at Abbotsford Regional Hospital and Cancer Centre located in Abbotsford, BC.
Added 1 hour ago
FH
Clinical Pharmacist - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $54.49 to $68.1 CAD / hour
- Full-time
We have the perfect Relief Full-Time opportunity for a Clinical Pharmacist to join our team at Ridge Meadows Hospital located in Maple Ridge, BC. This position is available until…

Capital One

Servicing Delivery Lead

Toronto, ON, Canada

The expected annual salary range for this position is $130,000 - $148,400. · Full-time

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Job details

Pay: The expected annual salary range for this position is $130,000 - $148,400.
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Servicing Delivery Lead

About Capital One Canada.

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.

We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.

We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms.

Are you ready to redefine what’s next?

About the Team

The Servicing Delivery team operates as the strategic engine behind our customer and internal operations. We function as a versatile, high-impact group of operational leaders and transformation experts deployed across the enterprise - from Customer Resiliency and Fraud to Payments and Customer Service. Our mandate is to architect operational excellence, drive digital modernization, and oversee critical business processes that deliver on our customer promises.

As a team, we combine a rigorous analytical approach with the execution power of industry-leading operations. You will be part of a highly fungible, strategic cohort that leads cross-functional process transformations, manages complex vendor ecosystems, and leverages data and AI to build next-generation risk and quality management frameworks. If you thrive in a dynamic environment where you can shape strategy, influence enterprise stakeholders, and drive measurable operational shifts, this team is your catalyst.

Your Responsibilities

Direct an expansive, hybrid operational ecosystem, including an internal Quality Management Office (QMO), Mailroom operations, and an outsourced Customer Service back-office function.
Lead, mentor, and scale a multi-tiered organization comprising direct associates, onshore contractors, and a broad team of Quality Assurance analysts.
Cultivate a high-performance culture focused on operational rigor, continuous improvement, and robust talent development.

Serve as the primary Process Owner (PcO) for multiple servicing processes, ensuring seamless execution, strict control adherence, and continuous risk mitigation.
Oversee core quality assurance and intent monitoring functions utilizing KPI frameworks and advanced data analytics to diagnose process health and prevent breakdowns.

Architect and execute a comprehensive modernization roadmap for the QMO organization, actively integrating Artificial Intelligence (AI) and automated capabilities into assessment workflows.
Continuously re-engineer existing workflows into target-state solutions, reducing manual effort and driving enterprise-wide operational efficiency.

Act as a trusted advisor and negotiator across distinct business lines, aligning Servicing Delivery capacity and strategic focus with the broader objectives of the Bank.

Basic Qualifications:

At least 5 years of experience in management consulting, business transformation, process management, or operational risk management.
At least 5 years of experience driving cross-functional strategic initiatives, managing enterprise stakeholders, and influencing senior leadership.
At least 3 years of experience leading, coaching, and developing high-performing teams.
At least 1 year of experience leveraging data analytics and business intelligence (e.g., SQL, Power BI, Alteryx) to optimize processes, assess risk, or drive strategic decision-making.

Preferred Qualifications:

Proven track record leading digital enablement, workflow automation, or enterprise technology implementations (e.g., SaaS rollout, AI integration).
Experience using Lean Six Sigma tools and methodologies to drive continuous improvement and optimize workflows.
Experience operating within the Financial Services industry or highly regulated, complex enterprise environments.
Experience working in Agile workplace environments.
Experience managing outsourced vendor relationships, BPOs, or third-party operations.

Working at Capital One.

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self.

Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.
Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.
Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $130,000 - $148,400. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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More about this job

Responsibilities

The Servicing Delivery Lead directs a hybrid operational ecosystem, including quality management and outsourced customer service functions. They are responsible for architecting operational excellence, driving digital modernization, and managing complex vendor relationships to ensure seamless process execution.

Requirements

Candidates must have at least 5 years of experience in management consulting, business transformation, or operational risk management. Proficiency in data analytics tools such as SQL, Power BI, or Alteryx is required, along with a proven track record of leading cross-functional strategic initiatives.

Skills

Management consulting
Business transformation
Process management
Operational risk management
Strategic planning
Stakeholder management
Leadership
Data analytics
SQL
Power BI
Alteryx
Digital enablement
Workflow automation
Lean Six Sigma
Agile
Vendor management

Benefits

Health insurance
Mental health coverage
Tuition subsidies
Work from home allowance
Performance-based incentive compensation

Visa sponsorship

Not detected in the job text

Keywords

Servicing Delivery
Operational Excellence
Digital Modernization
Quality Management Office
Process Owner
Artificial Intelligence
Workflow Automation
Risk Mitigation
KPI Frameworks
Data Analytics
Management Consulting
Business Transformation
Operational Risk
Stakeholder Management
Leadership
SQL
Power BI
Alteryx
Lean Six Sigma
Financial Services
Agile
Vendor Management
BPO
SaaS
Customer Resiliency
Fraud
Payments
Customer Service
Process Re-engineering
Strategic Initiatives

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