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Added 5 mins ago
M
Edge ML Engineer
Mecka
Richmond Hill, ON
- $170,000 to $190,000 CAD / year
- Full-time
Test performance on representative data and hardware, and investigate errors across preprocessing, inference, and integration.
Added 35 mins ago
UO
Canada Impact+ Emerging Leader in Advanced Manufacturing
University of British Columbia
Vancouver, BC · UBCV | Civil and Mechanical Engineering Building (CEME)
- Full-time
…and smart manufacturing or materials processing, including in-process sensing and control; in situ characterization of material transformation; physics-based modelling and digital twins;…
Added 49 mins ago
TU
Canada Impact+ Emerging Leader in Advanced Manufacturing
The University of British Columbia
Vancouver, BC
- Full-time
…and smart manufacturing or materials processing, including in-process sensing and control; in situ characterization of material transformation; physics-based modelling and digital twins;…
Added 51 mins ago
G
Building Envelope / Building Sciences Engineer
Go2STAFFING
ON · Vaughan, Ontario
- Full-time
…reporting directly to the President. The Building Envelope Lead Engineer is the go-to person for clients and will help build long-term…
Added 1 hour ago
Senior Forward-Deployed AI Engineer 1
Bell
Toronto, ON
As a Senior Forward-Deployed AI Engineer, you will own engagements end-to-end: scoping the problem, choosing the right approach across automation, classical ML, and GenAI/agents, and taking…
Added 1 hour ago
M
Sensor R&D Engineer
Mecka
Richmond Hill, ON
- $150,000 to $190,000 CAD / year
- Full-time
…physics, materials, fabrication, and characterization) and sensor integration (readout electronics, calibration, signal processing, packaging, and system validation). We're looking for…
Added 1 hour ago
M
Electrical Engineer
Mecka
Richmond Hill, ON
- $146,000 to $190,000 CAD / year
- Full-time
Sensor electronics: low-noise acquisition, microcontrollers, compact circuits, and C or C++ firmware for hardware integration.
Added 1 hour ago
BM
Commissioning Manager - Ontario
Barton Malow
Cambridge, ON
- Full-time
…the Barton Malow family of companies. Our services include Engineer-Procure-Construct (EPC) Construction, Design-Build, Integrated Project Delivery, General Contracting, and Specialty…
Added 1 hour ago
AA
Software Verification Engineer ON
Aviya Aerospace Systems
Mississauga, ON
- Full-time
Perform Requirements Based Testing (Unit Testing (UT), Software Integration Testing (SIT) & Hardware/Software Integration Testing (HSIT) as per DO-178C Level A, B and C guidelines.
Added 1 hour ago
D
Senior Product Engineer II - Backend
Docebo
Toronto, ON
- $123,400 to $164,500 CAD / year
- Full-time
As a Senior Product Engineer II, you bring deep expertise in backend engineering alongside strong working competency across the broader stack. You own complex features and technical…
Added 1 hour ago
AA
Software Verification Engineer
Aviya Aerospace Systems
Mississauga, ON
- $67,000 to $97,000 CAD / year
- Full-time
Perform Requirements Based Testing (Unit Testing (UT), Software Integration Testing (SIT) & Hardware/Software Integration Testing (HSIT) as per DO-178C Level A, B and C guidelines.
Added 1 hour ago
Dev Ops Engineer (Student Position)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Applicants are required to submit both their resume and their most recent unofficial transcript as part of the application process.
Added 1 hour ago
Forward Deployed Engineer, Application & Infrastructure - Technology Strategy & Transformation
EY
Toronto, ON
Knowledge of APIs, microservices, event-driven architectures, integration patterns, and distributed systems.
Added 1 hour ago
Forward Deployed Engineer, AI - Technology Strategy & Transformation
EY
Toronto, ON
Familiarity with Model Context Protocol clients, servers, tools, resources, and secure integration patterns.
Added 1 hour ago
Q
Power Systems Engineer III
Qualus
Bolton, ON
- Full-time
Power your future with Qualus as a Power Systems Engineer III. The Engineer III is responsible for providing technical and engineering support for field work, and office work performing…
Added 1 hour ago
Digital Engineer
Alstom
Saint-Bruno, QC
Could you be the full-time Digital Engineer in Saint Bruno we’re looking for?
Added 1 hour ago
GM
Manufacturing Controls Engineer
General Motors
St. Catharines, ON
- Full-time
As part of the application process, Artificial Intelligence will be used in the hiring process for this role
Added 1 hour ago
Workday Integration Engineer
Asana
Vancouver, BC
Produce comprehensive technical documentation, including process flows, integration specifications, and standard operating procedures for ongoing system support.
Added 2 hours ago
RI
Integration Engineer
Remarcable, Inc.
Vancouver, BC
- $80,000 to $100,000 CAD / year
- Full-time
Remarcable is seeking a resourceful and talented Integration Engineer to join our Vancouver-based team and contribute to the ongoing growth and development of our platform. As Remarcable’s…
Added 2 hours ago
KC
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
- Full-time
We're on the hunt for a top-tier Senior Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing…
Added 2 hours ago
P
Controls Engineer
ProMach
Oakville, ON
- Full-time
Zarpac is a leading global provider of packaging line engineering, integration, and productivity solutions. We are currently seeking a Controls Engineer to join our team in Oakville.
Added 2 hours ago
AC
Pharmaceutical Facility Project Manager/Engineer
ALTEN Canada
Mississauga, ON
- $90,000 to $95,000 CAD / year
- Full-time
We are seeking a detail-oriented and proactive Facilities Engineer/ Pharmaceutical Construction PM with strong project management experience in a GMP-regulated environment. In this role,…
Added 2 hours ago
Senior Product Solutions Analyst
Scotiabank
Toronto, ON
…business and cross-functional teams to spark new ideas, re-engineer processes, identify opportunities, and shape AI-powered…
Added 2 hours ago
Engineer - Methods
Mitsubishi Heavy Industries, Ltd.
Mississauga, ON
Reporting to the Manager – Product Definition, the Engineer - Methods develops manufacturing integration concepts, determines assembly process/sequence, manufacturing bill of materials, and…
Added 2 hours ago
BB
Professional Engineer
Britespan Building Systems Inc
Kitchener, ON
- $115,000 to $130,000 CAD / year
- Full-time
We are looking for an experienced Professional Engineer to join our Engineering team and play a key role in the design, analysis, approval and continuous improvement of our innovative…

Capital One

Servicing Delivery Lead

Toronto, ON, Canada

The expected annual salary range for this position is $130,000 - $148,400. · Full-time

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Job details

Pay: The expected annual salary range for this position is $130,000 - $148,400.
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Servicing Delivery Lead

About Capital One Canada.

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.

We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.

We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms.

Are you ready to redefine what’s next?

About the Team

The Servicing Delivery team operates as the strategic engine behind our customer and internal operations. We function as a versatile, high-impact group of operational leaders and transformation experts deployed across the enterprise - from Customer Resiliency and Fraud to Payments and Customer Service. Our mandate is to architect operational excellence, drive digital modernization, and oversee critical business processes that deliver on our customer promises.

As a team, we combine a rigorous analytical approach with the execution power of industry-leading operations. You will be part of a highly fungible, strategic cohort that leads cross-functional process transformations, manages complex vendor ecosystems, and leverages data and AI to build next-generation risk and quality management frameworks. If you thrive in a dynamic environment where you can shape strategy, influence enterprise stakeholders, and drive measurable operational shifts, this team is your catalyst.

Your Responsibilities

Direct an expansive, hybrid operational ecosystem, including an internal Quality Management Office (QMO), Mailroom operations, and an outsourced Customer Service back-office function.
Lead, mentor, and scale a multi-tiered organization comprising direct associates, onshore contractors, and a broad team of Quality Assurance analysts.
Cultivate a high-performance culture focused on operational rigor, continuous improvement, and robust talent development.

Serve as the primary Process Owner (PcO) for multiple servicing processes, ensuring seamless execution, strict control adherence, and continuous risk mitigation.
Oversee core quality assurance and intent monitoring functions utilizing KPI frameworks and advanced data analytics to diagnose process health and prevent breakdowns.

Architect and execute a comprehensive modernization roadmap for the QMO organization, actively integrating Artificial Intelligence (AI) and automated capabilities into assessment workflows.
Continuously re-engineer existing workflows into target-state solutions, reducing manual effort and driving enterprise-wide operational efficiency.

Act as a trusted advisor and negotiator across distinct business lines, aligning Servicing Delivery capacity and strategic focus with the broader objectives of the Bank.

Basic Qualifications:

At least 5 years of experience in management consulting, business transformation, process management, or operational risk management.
At least 5 years of experience driving cross-functional strategic initiatives, managing enterprise stakeholders, and influencing senior leadership.
At least 3 years of experience leading, coaching, and developing high-performing teams.
At least 1 year of experience leveraging data analytics and business intelligence (e.g., SQL, Power BI, Alteryx) to optimize processes, assess risk, or drive strategic decision-making.

Preferred Qualifications:

Proven track record leading digital enablement, workflow automation, or enterprise technology implementations (e.g., SaaS rollout, AI integration).
Experience using Lean Six Sigma tools and methodologies to drive continuous improvement and optimize workflows.
Experience operating within the Financial Services industry or highly regulated, complex enterprise environments.
Experience working in Agile workplace environments.
Experience managing outsourced vendor relationships, BPOs, or third-party operations.

Working at Capital One.

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self.

Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.
Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.
Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $130,000 - $148,400. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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More about this job

Responsibilities

The Servicing Delivery Lead directs a hybrid operational ecosystem, including quality management and outsourced customer service functions. They are responsible for architecting operational excellence, driving digital modernization, and managing complex vendor relationships to ensure seamless process execution.

Requirements

Candidates must have at least 5 years of experience in management consulting, business transformation, or operational risk management. Proficiency in data analytics tools such as SQL, Power BI, or Alteryx is required, along with a proven track record of leading cross-functional strategic initiatives.

Skills

Management consulting
Business transformation
Process management
Operational risk management
Strategic planning
Stakeholder management
Leadership
Data analytics
SQL
Power BI
Alteryx
Digital enablement
Workflow automation
Lean Six Sigma
Agile
Vendor management

Benefits

Health insurance
Mental health coverage
Tuition subsidies
Work from home allowance
Performance-based incentive compensation

Visa sponsorship

Not detected in the job text

Keywords

Servicing Delivery
Operational Excellence
Digital Modernization
Quality Management Office
Process Owner
Artificial Intelligence
Workflow Automation
Risk Mitigation
KPI Frameworks
Data Analytics
Management Consulting
Business Transformation
Operational Risk
Stakeholder Management
Leadership
SQL
Power BI
Alteryx
Lean Six Sigma
Financial Services
Agile
Vendor Management
BPO
SaaS
Customer Resiliency
Fraud
Payments
Customer Service
Process Re-engineering
Strategic Initiatives

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