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Added 17 mins ago
PC
Senior Occupational Health and Safety Project Manager
Pinchin Canada
Richmond, BC
- Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 1 hour ago
A
Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
We are looking to fill an opening for a Senior Product Manager to join Aviso's Product Management team and help shape the future of investing for Canadians through a best-in-class wealth…
Added 1 hour ago
VC
Senior Data and Analytics Advisor
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Full-time
Act as a resource to Data and Analytics Advisors and provides senior expertise with respect to quality measurement and evaluation, utilization management strategies and information…
Added 1 hour ago
VC
Senior Business Advisor, Data and Analytics
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Full-time
Come work as an Senior Business Advisor, Data and Analytics with Vancouver Coastal Health (VCH)!
Added 1 hour ago
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Transformation, Change & Innovation Advisor
Vancouver Coastal Health
Vancouver, BC
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Emergency Planning Manager (FT, Permanent)
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Dawson Creek, BC
- Full-time
…implementation, and continuous improvement of the City's Emergency Management and Business Continuity Programs. Working independently, the position serves as the City's designated subject…
Added 1 day ago
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Senior Service Designer
Aviso
Toronto, ON
- $95,000 to $105,000 CAD / year
- Full-time
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 1 day ago
D
Senior Advisor, Operational risks
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Levis, QC · Montreal, QC
- Full-time
As a senior operational risk advisor, you help prevent, analyze and develop guidelines for suspicious and fraudulent transactions. You also assist with compliance, internal controls, crisis…
Added 1 day ago
C
Bilingual Senior HR Business Partner – Corporate Groups
CBC/Radio-Canada
Ottawa, ON
- Full-time
Reporting to the Senior Manager, HR, you will be a key member of the People & Culture team, providing strategic Human Resources and Industrial Relations (HR/IR) consultation and operational…
Added 1 day ago
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Bilingual Senior HR Business Partner – Corporate Groups
CBC/Radio-Canada
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Reporting to the Senior Manager, HR, you will be a key member of the People & Culture team, providing strategic Human Resources and Industrial Relations (HR/IR) consultation and operational…
Added 1 day ago
Senior Member Experience Advisor (MAC)
First West
Langley (District), BC · Langley, BC
The Senior Member Experience Advisor (MAC) delivers exceptional service and advice to a diverse range of members across all divisions. This role focuses on providing proactive, holistic…
Added 1 day ago
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Principal Sales Performance Coach
UKG
Remote, Canada
- Full-time
- Remote
As a Principal Sales Performance Coach at UKG, you will serve as a trusted advisor and strategic partner to sales leaders, managers, and sellers, helping elevate sales execution and improve…
Added 1 day ago
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Advisor, Water and Wastewater Strategic Infrastructure Planning
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The Advisor supports the Water and Wastewater Asset Management team in strategic infrastructure planning and integrated asset management. This role provides expert advice and leadership in…
Added 1 day ago
MD
Chief of Operations - Core Operations Director
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Saint-Paul, NB · St.-Paul, NB
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Added 1 day ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Process Management and Administration are responsible for providing administrative support services to members of the Advisor network across the country.
Added 1 day ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
ON · Ontario, Canada
- Full-time
Process Management and Administration are responsible for providing administrative support services to members of the Advisor network across the country.
Added 1 day ago
AW
Compliance Officer, Temporary - 12 Months
Aviso Wealth
Remote, Canada
- $83,000 to $90,000 CAD / year
- Temporary
- Remote
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 1 day ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
Quebec, QC
- Full-time
Process Management and Administration are responsible for providing administrative support services to members of the Advisor network across the country.
Added 1 day ago
A
Compliance Officer, Temporary - 12 Months
Aviso
Vancouver, BC
- $83,000 to $90,000 CAD / year
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At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 1 day ago
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Senior Relationship Manager
TD
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- Full-time
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Added 1 day ago
Senior Craft Recruiter
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Edmonton, AB
As a Senior Craft Recruiter for PCL Energy Inc. in Edmonton, Alberta (Energy), you’ll have the opportunity to collaborate with the workforce manager and project teams to assess skilled…
Added 1 day ago
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Principal Sales Performance Coach
UKG
Canada
- Full-time
As a Principal Sales Performance Coach at UKG, you will serve as a trusted advisor and strategic partner to sales leaders, managers, and sellers, helping elevate sales execution and improve…
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Senior Dynamics 365 F&O Functional Advisor Architect (36149)
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We are recruiting a Senior Dynamics 365 Finance & Operations Functional Advisor / Architect to support the continued evolution of a complex enterprise D365 environment.
Added 1 day ago
Insurance Associate
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Reporting to the Senior Manager, Estate and Insurance, you will take ownership of client files following the initial planning meeting. You will meet with clients to complete insurance…
Added 1 day ago
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Coordinator, Sales Initiatives & Development
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Toronto, ON
- Contract
At Picton Mahoney Asset Management (PICTON Investments), being alternative isn’t just what we do, it’s who we are.

Capital One

Servicing Delivery Lead

Toronto, ON, Canada

The expected annual salary range for this position is $130,000 - $148,400. · Full-time

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Job details

Pay: The expected annual salary range for this position is $130,000 - $148,400.
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Servicing Delivery Lead

About Capital One Canada.

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.

We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.

We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms.

Are you ready to redefine what’s next?

About the Team

The Servicing Delivery team operates as the strategic engine behind our customer and internal operations. We function as a versatile, high-impact group of operational leaders and transformation experts deployed across the enterprise - from Customer Resiliency and Fraud to Payments and Customer Service. Our mandate is to architect operational excellence, drive digital modernization, and oversee critical business processes that deliver on our customer promises.

As a team, we combine a rigorous analytical approach with the execution power of industry-leading operations. You will be part of a highly fungible, strategic cohort that leads cross-functional process transformations, manages complex vendor ecosystems, and leverages data and AI to build next-generation risk and quality management frameworks. If you thrive in a dynamic environment where you can shape strategy, influence enterprise stakeholders, and drive measurable operational shifts, this team is your catalyst.

Your Responsibilities

Direct an expansive, hybrid operational ecosystem, including an internal Quality Management Office (QMO), Mailroom operations, and an outsourced Customer Service back-office function.
Lead, mentor, and scale a multi-tiered organization comprising direct associates, onshore contractors, and a broad team of Quality Assurance analysts.
Cultivate a high-performance culture focused on operational rigor, continuous improvement, and robust talent development.

Serve as the primary Process Owner (PcO) for multiple servicing processes, ensuring seamless execution, strict control adherence, and continuous risk mitigation.
Oversee core quality assurance and intent monitoring functions utilizing KPI frameworks and advanced data analytics to diagnose process health and prevent breakdowns.

Architect and execute a comprehensive modernization roadmap for the QMO organization, actively integrating Artificial Intelligence (AI) and automated capabilities into assessment workflows.
Continuously re-engineer existing workflows into target-state solutions, reducing manual effort and driving enterprise-wide operational efficiency.

Act as a trusted advisor and negotiator across distinct business lines, aligning Servicing Delivery capacity and strategic focus with the broader objectives of the Bank.

Basic Qualifications:

At least 5 years of experience in management consulting, business transformation, process management, or operational risk management.
At least 5 years of experience driving cross-functional strategic initiatives, managing enterprise stakeholders, and influencing senior leadership.
At least 3 years of experience leading, coaching, and developing high-performing teams.
At least 1 year of experience leveraging data analytics and business intelligence (e.g., SQL, Power BI, Alteryx) to optimize processes, assess risk, or drive strategic decision-making.

Preferred Qualifications:

Proven track record leading digital enablement, workflow automation, or enterprise technology implementations (e.g., SaaS rollout, AI integration).
Experience using Lean Six Sigma tools and methodologies to drive continuous improvement and optimize workflows.
Experience operating within the Financial Services industry or highly regulated, complex enterprise environments.
Experience working in Agile workplace environments.
Experience managing outsourced vendor relationships, BPOs, or third-party operations.

Working at Capital One.

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self.

Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.
Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.
Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $130,000 - $148,400. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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More about this job

Responsibilities

The Servicing Delivery Lead directs a hybrid operational ecosystem, including quality management and outsourced customer service functions. They are responsible for architecting operational excellence, driving digital modernization, and managing complex vendor relationships to ensure seamless process execution.

Requirements

Candidates must have at least 5 years of experience in management consulting, business transformation, or operational risk management. Proficiency in data analytics tools such as SQL, Power BI, or Alteryx is required, along with a proven track record of leading cross-functional strategic initiatives.

Skills

Management consulting
Business transformation
Process management
Operational risk management
Strategic planning
Stakeholder management
Leadership
Data analytics
SQL
Power BI
Alteryx
Digital enablement
Workflow automation
Lean Six Sigma
Agile
Vendor management

Benefits

Health insurance
Mental health coverage
Tuition subsidies
Work from home allowance
Performance-based incentive compensation

Visa sponsorship

Not detected in the job text

Keywords

Servicing Delivery
Operational Excellence
Digital Modernization
Quality Management Office
Process Owner
Artificial Intelligence
Workflow Automation
Risk Mitigation
KPI Frameworks
Data Analytics
Management Consulting
Business Transformation
Operational Risk
Stakeholder Management
Leadership
SQL
Power BI
Alteryx
Lean Six Sigma
Financial Services
Agile
Vendor Management
BPO
SaaS
Customer Resiliency
Fraud
Payments
Customer Service
Process Re-engineering
Strategic Initiatives

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