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Program Manager, AV Operational Excellence
CapitalG
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Full-time
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CapitalG

Program Manager, AV Operational Excellence

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The autonomous transition is a transformational opportunity for Lyft. Our strategy focuses on becoming the preferred marketplace, fleet, and operational partner for the world's best Autonomous Vehicle (AV) providers. As AV deployments scale across new markets, the operational infrastructure that enables safe, compliant, and high-quality service becomes a critical competitive advantage. This role sits at the heart of that infrastructure - owning the systems, processes, and partner alignment that allow Lyft to operate at the standards our AV partners require and our riders expect.

As a qualified candidate, you have a track record of building and running complex operational programs in highly regulated or standards-driven environments. You are energized by cross-functional complexity - comfortable leading structured implementation processes that span many teams while keeping a clear eye on compliance and quality outcomes. You bring a program management mindset, strong stakeholder communication skills, and the judgment to navigate ambiguity in a fast-moving industry.

Responsibilities

Own execution of AV partner audits end-to-end. That includes evidence collection, submission, partner and third-party review, mitigation oversight, and closeout, across concurrent certification cycles for multiple markets and AV partners, domestic and international.
Act as a strategic leader within the company to support cross-functional teams’ compliance controls and readiness for partner scrutiny
Drive coordination across teams including EHS, Legal, Safety, HR, IT and Operations for every deliverable. Translate partner and regulatory requirements into concrete, assignable asks and ensure deadlines are met
Maintain and continuously improve the audit tracking system, including the evidence library, audit trail, and submission tooling. Lead platform improvements as volume and complexity grow
Identify non-conforming items surfaced during audits, assist in identifying mitigation, and track corrective actions with the owning function through to closure
Manage the logistics and stakeholder prep for audits, including document readiness and staff interviews
Build repeatable playbooks so each new market or partner audit cycle runs faster and with less rework than the last
Report clearly and credibly on timelines and risk to leadership on behalf of AV Operational Excellence
Act as the primary audit point of contact for AV partners

Experience

5+ years in program management, compliance, quality assurance, or audit-adjacent roles within a regulated or standards-driven environment
A track record of driving structured, deadline-driven cross-functional work without formal authority over contributing teams. Comfortable pushing partners to deliver and escalating when needed
Strong command of audit and evidence management mechanics: tracking systems, documentation rigor, version control, and chain-of-custody type discipline
Experience with spreadsheet or database-driven tracking systems, and interest in modernizing them
Prior exposure to AV, automotive, aviation, or another safety-critical, audited industry strongly preferred
This is an individual contributor role at launch, with room to grow into leading a small team as certification volume scales

Benefits

Extended health and dental coverage options, along with life insurance and disability benefits
Mental health benefits
Family building benefits
Child care and pet benefits
Access to a Lyft funded Health Care Savings Account
RRSP plan with company match to help save for your future
In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $108,000 - CAD $135,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

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More about this job

Responsibilities

The Program Manager will own the end-to-end execution of AV partner audits, including evidence collection, mitigation oversight, and partner review. They will also coordinate cross-functional teams to ensure compliance controls and readiness for partner scrutiny.

Requirements

Candidates must have 5+ years of experience in program management, compliance, or audit-adjacent roles within regulated environments. Strong command of audit mechanics and the ability to drive cross-functional work without formal authority are essential.

Skills

Program management
Compliance
Quality assurance
Audit management
Cross-functional coordination
Stakeholder communication
Risk management
Process improvement
Data analysis
Documentation rigor
Version control
Project planning
Strategic leadership
Operational excellence
Regulatory compliance

Benefits

Extended health and dental coverage
Life insurance
Disability benefits
Mental health benefits
Family building benefits
Child care benefits
Pet benefits
Health Care Savings Account
RRSP plan with company match
Flexible paid time off
Paid parental leave
Subsidized commuter benefits
Lyft ride credits

Visa sponsorship

Not detected in the job text

Keywords

Program Management
AV Operational Excellence
Autonomous Vehicle
Compliance
Audit
Quality Assurance
Cross-functional
EHS
Legal
Safety
HR
IT
Operations
Evidence Management
Risk Management
Stakeholder Management
Process Improvement
Documentation
Certification
Hybrid Work

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