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Added 14 mins ago
UO
Athletics Development & Alumni Coordinator
University of Alberta
Edmonton, AB
- Full-time
…fundraising initiatives to achieve this end. The Development Coordinator, Athletics will lead and be accountable for developing, managing and executing key strategic fundraising and alumni…
Added 29 mins ago
AO
Program Coordinator – FNCFS/JP SETTLEMENT - EUTC - Competition 2026-104
Assembly of Manitoba Chiefs
Winnipeg, MB
- Full-time
Under the direction of the Eagle Urban Transition Centre’s Director of Service Delivery, the Program Coordinator First Nation CFS/JP Settlement is responsible for supporting and…
Added 44 mins ago
F
Customer Success Coordinator
Fundica
Montreal, QC
- Full-time
…early-career professional to join our team as a Customer Success Coordinator. You will be responsible for understanding our clients' needs, managing their onboarding and training, and…
Added 1 hour ago
Maintenance Manager
Optima Living
Edmonton, AB
…building systems, equipment, and infrastructure within the community. This role oversees the preventive maintenance program, ensures adherence to regulatory and safety standards, maintains…
Added 1 hour ago
NY
Food Security Coordinator
North York Women's Shelter
Toronto, ON · North York, Ontario
- Full-time
…including 24-hour crisis support. Our vision is to create a community characterized by gender equality where women, trans and non-binary individuals and their children feel empowered and…
Added 2 hours ago
MD
Human Services Judge
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Designated in Connect 700 Program for Applicants with Disabilities: Yes
Added 2 hours ago
MO
Manager of Recreation & Community Operations
Municipality of Grey Highlands
Markdale, ON
- $102,394.5 to $119,769 CAD / year
- Full-time
Reporting to the Director of Community Services, the Manager of Recreation & Community Operations is responsible for the overall coordination, administration, and operational leadership of…
Added 3 hours ago
SR
Fundraising Coordinator
Serenity Renewal for Families
Ottawa, ON · Vanier, ON
- Full-time
Serenity Renewal for Families is seeking a passionate and organized Fundraising Coordinator to join our dynamic team to help shape a best-in-class donor experience. Supported and mentored…
Added 3 hours ago
TO
Manager, Recreation
Town of Saugeen Shores
Port Elgin, ON
- $120,745 to $137,210 CAD / year
- Full-time
Recreation Facilities Management and Operations: Oversee the Pryde Aquatic and Wellness Centre, Community Complex (including Municipal Office), and Southampton Coliseum, including…
Added 4 hours ago
NS
Account Coordinator, PR & Influencer
North Strategic
Toronto, ON
- Full-time
Ready to kickstart your PR & Influencer career in a big way? As an Account Coordinator at North Strategic, you’ll join a dynamic team that’s all about fresh ideas, creativity, and real…
Added 4 hours ago
Volunteer Coordinator
The City of Fort Worth
Abbotsford, British Columbia
A Volunteer Coordinator position is available with The City of Fort Worth Code Compliance Department. The position will oversee and coordinate the volunteer service program for the Fort…
Added 4 hours ago
PG
Account Coordinator, PR & Influencer
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Ready to kickstart your PR & Influencer career in a big way? As an Account Coordinator at North Strategic, you’ll join a dynamic team that’s all about fresh ideas, creativity, and real…
Added 4 hours ago
Project Coordinator (BSFI)
Capgemini
Toronto, ON
Seeking a onshore Project Coordinator to support a Data Analytics cloud migration program This role will coordinate across business users and technology teams manage meeting cadences and…
Added 4 hours ago
C
Bilingual Communications Coordinator (*1 Year Contract*)
CAPREIT
Toronto, ON
- Other
…communications, reputation management, social media and digital content, program coordination, reporting and data analysis to support resident engagement, operational effectiveness and…
Added 5 hours ago
EXPERIENCES COORDINATOR
Harvard Media Inc.
Edmonton, AB
Harvard Media is looking for an Experiences Coordinator to join our Edmonton team and work closely with our Experiences Managers, Program Director and Director of Sales. We need your help…
Added 5 hours ago
MD
Community Notification Coordinator - Corrections Program & Policy Monitor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Community Notification Coordinator
Added 5 hours ago
NS
Account Coordinator, PR & Influencer
North Strategic
Toronto, ON
- Full-time
Ready to kickstart your PR & Influencer career in a big way? As an Account Coordinator at North Strategic, you’ll join a dynamic team that’s all about fresh ideas, creativity, and real…
Added 5 hours ago
Coordinator, Alumni Relations Awards
University of Toronto
Toronto, ON
Alumni Relations, within the Division of University Advancement, builds and strengthens lifelong relationships between the University of Toronto and its global community of more than…
Added 6 hours ago
GN
Maintenance Coordinators (2 positions available)
Guelph Non-Profit Housing Corporation
Guelph, ON
- Volunteer
Prepare and administer the preventative maintenance program in collaboration with the other Maintenance Coordinator for the nine GNPHC owned properties.
Added 7 hours ago
Legislative Services Coordinator
City of Quinte West
Quinte West, ON
The Legislative Services Coordinator is responsible for providing accurate, technical, and timely secretariat support for City Council meetings and various boards and committee meetings.…
Added 15 hours ago
UO
Undergraduate Advisor and Coordinator
University of Waterloo
Stratford, ON · Digital Media Stratford
- Full-time
The Undergraduate Advisor and Coordinator plays a key role in supporting undergraduate students in the Faculty of Arts. The Advisor provides academic advising, supports student engagement…
Added 15 hours ago
SENIOR PROJECT COORDINATOR PF&R & ED&C
City of Toronto
Toronto, ON
CPDD is seeking a highly motivated professional for the position of a Senior Project Coordinator (Architecture and Landscape Architecture). The Senior Project Coordinator will lead the…
Added 16 hours ago
HN
Development Control Coordinator
Hospitality Newfoundland and Labrador
Conception Bay South, NL
- Full-time
Strong experience and understanding of community planning practices, principles and procedures, land use planning legislation, land use planning and preparation, public engagement processes…
Added 16 hours ago
AC
Marketing Coordinator - Contract Position
Aramark Canada
Kingston, ON
- Contract
Queen's Hospitality Services is seeking a creative, energetic, and student-focused Marketing & Student Engagement Coordinator to support the promotion and growth of dining, retail,…
Added 20 hours ago
A
Bilingual HR Advisor
ALS
Winnipeg, MB · Sudbury, ON · Thunder Bay, ON · CAN - ON - Sudbury
- Full-time
…individual contributors in all areas of HR including employee relations, recruitment, performance management, onboarding, employee communications, policy guidance and HR Administration.…

CAPREIT

Bilingual Communications Coordinator (1 Year Contract)

11 Church St., Toronto, ON, M5E 1M2, Canada

Competitive Base Salary between $50,000 - $55,000.

Apply About employer

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Job details

Pay: Competitive Base Salary between $50,000 - $55,000.
Apply by: Nov 3, 2027
Experience: 1-3 years of experience in communications, marketing, public relations, social media, customer experience or a related field.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who are we?

We are a growth-oriented company that own and operate the highest quality rental communities across Canada. We offer our residents attractive, comfortable and secure homes and are constantly seeking talented individuals to join our team. Our employees are essential to the success of our communities and we consider them our most valuable assets. We proudly invest in our employees’ learning and growth through our Mentorship Program and our Leadership Development Program, offered in partnership with Concordia University. As a recognized 2025 Mercer Best Employer, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. This is reflected in the incredible progress we've made in raising our Engagement Score above the Canadian Top Quartile. It's a testament to the dedication of our people across the country. Together, we will continue to raise our levels of employee engagement.

Position Summary:

CAPREIT is seeking a proactive, detail-oriented and adaptable bilingual communications professional to provide cross-functional support across the Strategic Resident Experience and Communications team. This role combines resident communications, reputation management, social media and digital content, program coordination, reporting and data analysis to support resident engagement, operational effectiveness and CAPREIT’s brand reputation.

Reporting to the Senior Manager, Strategic Resident Experience and Communications, the Bilingual Communications Coordinator will support a broad portfolio of strategic and operational initiatives, including resident communications, online reputation management, resident feedback and escalation programs, surveys, and internal and external communications. The successful candidate will help transform resident feedback and performance data into actionable insights, while ensuring communications are timely, accurate, accessible and aligned with CAPREIT’s brand standards.

The ideal candidate is an organized, collaborative and analytical communications professional who can manage competing priorities, adapt to changing business needs and move seamlessly between projects. They demonstrate sound judgment, strong written and verbal communication skills, attention to detail and a resident-focused mindset, with the ability to work independently while supporting the broader needs of the team.

Key Responsibilities:

Resident Communications

Develop, edit, review, coordinate and distribute resident communications and notices through CAPREIT’s resident communication tools and other appropriate channels, ensuring accuracy, timeliness, accessibility and alignment with brand standards.

Support resident engagement initiatives by managing community interactions across social listening platforms and monitoring resident feedback across digital channels.

Respond to resident inquiries and support CAPREIT’s WeCare and CAPCares programs by documenting, tracking and escalating concerns to the appropriate teams to facilitate timely resolution.

Monitor and respond to online reviews, including Google Reviews, while identifying recurring concerns, emerging service issues and opportunities to improve the resident experience.

Support consistent, professional and resident-focused communications across digital, social media, web, print and other channels.

Reputation Management and Feedback Monitoring

Support the use of reputation management platforms and processes to monitor resident sentiment, online reviews and feedback across CAPREIT’s portfolio.

Monitor social media channels, review platforms and internal escalation programs to identify emerging issues, recurring themes, service concerns and opportunities for improvement.

Coordinate the escalation of resident concerns to Operations and other internal stakeholders, as appropriate, and track issues through to resolution.

Identify trends in resident feedback and online sentiment that may affect resident satisfaction, retention and CAPREIT’s reputation.

Support initiatives that strengthen resident engagement, improve service delivery and enhance the overall resident experience.

Communications Planning and Content Development

Develop, coordinate and distribute internal and external communications in support of operational initiatives, campaigns, projects and strategic programs.

Support social media content development, scheduling, monitoring and engagement across relevant platforms.

Assist with copywriting, editing, presentations, posters and other visual communications, ensuring content is clear, engaging, accurate and consistent with corporate branding.

Maintain communications calendars, trackers, templates, resources and other tools to support effective planning and execution.

Coordinate communications activities across multiple channels and stakeholders, ensuring deliverables are completed within established timelines.

Support the development and implementation of communications plans that promote resident engagement, operational awareness and strategic priorities.

Program and Project Coordination

Support the planning, coordination and execution of operational programs and strategic initiatives, including the National Resident Survey, ad hoc surveys and other resident engagement programs.

Assist with survey administration, data collection, project tracking and related deliverables.

Coordinate project activities, monitor timelines and milestones, and follow up on outstanding deliverables to support successful execution.

Provide administrative and project coordination support across the team’s various functions, responding to evolving business priorities and emerging needs.

Maintain organized documentation, trackers, resources and supporting materials to facilitate collaboration, consistency and efficient workflows.

Take on new responsibilities and provide support across different areas of the function as priorities evolve.

Reporting, Analytics and Insights

Compile, organize and analyze data from multiple sources, including social listening tools, online review platforms, resident surveys, internal escalation programs and communications activities.

Develop and maintain monthly, quarterly and annual key performance indicator (KPI) reporting.

Prepare dashboards, reports, summaries and presentations that communicate performance trends, resident sentiment, emerging issues and opportunities for improvement.

Track portfolio-level performance indicators, including response times, escalation outcomes, online sentiment and resident satisfaction.

Identify patterns, gaps and opportunities within resident feedback, communications workflows and program performance, translating findings into clear, actionable insights.

Provide reporting and analytical support to inform decision-making by Operations, Risk, senior leadership and other internal stakeholders.

Support continuous improvement by highlighting opportunities to strengthen processes, enhance communications and improve the resident experience.

Qualifications and Experience

Bilingual in English and Canadian French, with strong written and verbal communication skills in both languages.

Post-secondary education in Communications, Marketing, Public Relations, Journalism, Data Analytics or a related field, or an equivalent combination of education and experience.

1-3 years of experience in communications, marketing, public relations, social media, customer experience or a related field.

Strong writing, editing and content development skills, with the ability to adapt messaging for different audiences and communication channels.

Experience coordinating communications across digital, social media, web and print channels.

Familiarity with social media platforms, digital communications tools and reputation management or customer feedback platforms.

Strong analytical skills, including the ability to compile and interpret data, identify trends and communicate insights clearly.

Proficiency in Microsoft Office, particularly Word, Excel and PowerPoint. Experience with Excel functions, pivot tables, lookups, data cleaning and reporting is an asset.

Experience with social listening tools, Google Analytics, Google Business Profile and SharePoint is an asset.

Familiarity with Adobe Creative Suite or other visual content development tools is an asset.

Excellent organizational and project coordination skills, with the ability to manage multiple priorities and deadlines simultaneously.

Strong interpersonal skills and the ability to build effective working relationships with internal teams and stakeholders.

Sound judgment, attention to detail and a commitment to accuracy, quality and consistent corporate branding.

A customer-first, solutions-oriented mindset, with the ability to respond appropriately to resident concerns and recognize when escalation is required.

Ability to work independently, take initiative and collaborate effectively in a fast-paced environment.

Adaptability, creativity and a willingness to learn new tools, processes and responsibilities as business needs evolve.

Compensation & Work Arrangement:

Competitive Base Salary between $50,000 - $55,000.
Hybrid Work Model: Minimum 3 days a week in the office.

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More about this job

Responsibilities

The Bilingual Communications Coordinator will manage resident communications, online reputation, and social media content while providing cross-functional support to the Strategic Resident Experience team. They will also analyze resident feedback data to generate actionable insights and coordinate various operational programs and surveys.

Requirements

Candidates must be bilingual in English and Canadian French with 1-3 years of experience in communications, marketing, or a related field. A post-secondary education in a relevant discipline and proficiency in Microsoft Office are required.

Skills

Bilingual
Communications
Social media management
Reputation management
Data analysis
Copywriting
Editing
Project coordination
Customer experience
Public relations
Reporting
Microsoft Office
Excel
Strategic planning
Stakeholder management

Benefits

Mentorship Program

Visa sponsorship

Not detected in the job text

Keywords

Communications
Marketing
Public Relations
Journalism
Data Analytics
Social Media
Customer Experience
Reputation Management
Google Reviews
Google Analytics
SharePoint
Adobe Creative Suite
KPI Reporting
Pivot Tables
Resident Engagement
Brand Standards
Strategic Planning
Project Coordination
Data Analysis
Copywriting

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