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Added 21 mins ago
B
VP Sales Lead, Vice President and Sales Lead, Mid Market Diversified Industries, Commercial Banking
BMO
Toronto, ON · FCP
- Full-time
You'll partner with senior executives, business owners, and key decision-makers while collaborating across BMO's extensive network of specialists to bring the full strength of the bank to…
Added 36 mins ago
OF
Senior Events Lead
Ontario Finance | Ontario Finances
Toronto, ON
- $86,379 to $127,288 CAD / year
- Temporary
The Ministry of Finance is seeking a Senior Events Lead to plan and deliver events, consultations, and corporate initiatives that support government priorities. Working in a collaborative…
Added 36 mins ago
TC
Senior Strategic Sourcing Specialist
The CSL Group Inc
Montreal, QC
- Other
The Senior Strategic Sourcing Specialist collaborates with internal stakeholders to develop procurement category strategies, lead contract negotiations, support change management, and…
Added 36 mins ago
H
Electrical Engineer
HDR
Toronto, ON
- Full-time
Works independently on small and medium projects and assists more senior engineers on larger projects.
Added 36 mins ago
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Medical Laboratory Assistant - Laboratory Specimen Procurement - Peel Memorial Centre
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- Full-time
…training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and…
Added 36 mins ago
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Electrical Engineer
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Toronto, ON
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Added 36 mins ago
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Senior Architect/Project Manager (Major Aviation Infrastructure)
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Toronto, ON
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Added 36 mins ago
EG
Junior Intern Architects & Designers
Egis Group
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A generous Professional Development Allowance of $1500, as well as covering licensing fees.
Added 36 mins ago
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Senior Architect (Major Aviation Infrastructure)
Egis Group
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Added 50 mins ago
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Senior Water Resources Engineer
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Canada
- Full-time
The City of Pickering is seeking a dedicated and motivated individual to join our team in the role of Senior Water Resources Engineer.
Added 51 mins ago
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Data Governance Consultant
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- $90 to $110 CAD / hour
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Engage senior leadership and cross-functional stakeholders to drive governance adoption, establish organizational alignment, measure program effectiveness, and demonstrate the business…
Added 51 mins ago
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Senior AI Program Manager – Strategic Initiatives, Extendable CONTRACT
VTRAC Consulting Corporation (WBE)
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- Full-time
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Added 51 mins ago
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Senior Project Manager, Civil Construction
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- Full-time
…staffing agency based in Langley, BC, is recruiting an experienced Senior Project Manager for an established civil construction company in British…
Added 51 mins ago
Business Development Associate, International Sales
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12-month contract, $42,950 to $48,500 per year
Added 51 mins ago
MU
Associate Director of Administration
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- Full-time
If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and…
Added 51 mins ago
MU
Research Equity Advisor
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Victoria, BC · James Admin. Bldg.
- Full-time
If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and…
Added 1 hour ago
KC
Senior Data Consultant – Databricks
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Added 1 hour ago
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Senior Relationship Manager, Commercial Banking
BMO
Mississauga, ON · Oakville, ON · Peterborough, ON · Toronto, ON · FCP
- Full-time
As a Senior Relationship Manager, you will serve as a trusted advisor to a portfolio of high-value commercial clients, leveraging your financial expertise, business development skills, and…
Added 1 hour ago
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Health Safety Environment Advisor
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Added 1 hour ago
DC
Senior Civil Engineer/Civil Project Manager
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- Full-time
Dillon Consulting Limited (Dillon) is a proudly Canadian, 100% employee-owned professional consulting firm specializing in planning, engineering, environmental science, and management. With…
Added 1 hour ago
C
Bilingual Communications Coordinator (*1 Year Contract*)
CAPREIT
Toronto, ON
- Other
CAPREIT is seeking a proactive, detail-oriented and adaptable bilingual communications professional to provide cross-functional support across the Strategic Resident Experience and…
Added 1 hour ago
WO
Medical Laboratory Assistant - Laboratory Specimen Procurement - Peel Memorial Centre
William Osler Health System
Brampton, ON
- Contract
…training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and…

CAPREIT

Bilingual Communications Coordinator (1 Year Contract)

11 Church St., Toronto, ON, M5E 1M2, Canada

Competitive Base Salary between $50,000 - $55,000.

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Job details

Pay: Competitive Base Salary between $50,000 - $55,000.
Apply by: Nov 3, 2027
Experience: 1-3 years of experience in communications, marketing, public relations, social media, customer experience or a related field.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who are we?

We are a growth-oriented company that own and operate the highest quality rental communities across Canada. We offer our residents attractive, comfortable and secure homes and are constantly seeking talented individuals to join our team. Our employees are essential to the success of our communities and we consider them our most valuable assets. We proudly invest in our employees’ learning and growth through our Mentorship Program and our Leadership Development Program, offered in partnership with Concordia University. As a recognized 2025 Mercer Best Employer, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. This is reflected in the incredible progress we've made in raising our Engagement Score above the Canadian Top Quartile. It's a testament to the dedication of our people across the country. Together, we will continue to raise our levels of employee engagement.

Position Summary:

CAPREIT is seeking a proactive, detail-oriented and adaptable bilingual communications professional to provide cross-functional support across the Strategic Resident Experience and Communications team. This role combines resident communications, reputation management, social media and digital content, program coordination, reporting and data analysis to support resident engagement, operational effectiveness and CAPREIT’s brand reputation.

Reporting to the Senior Manager, Strategic Resident Experience and Communications, the Bilingual Communications Coordinator will support a broad portfolio of strategic and operational initiatives, including resident communications, online reputation management, resident feedback and escalation programs, surveys, and internal and external communications. The successful candidate will help transform resident feedback and performance data into actionable insights, while ensuring communications are timely, accurate, accessible and aligned with CAPREIT’s brand standards.

The ideal candidate is an organized, collaborative and analytical communications professional who can manage competing priorities, adapt to changing business needs and move seamlessly between projects. They demonstrate sound judgment, strong written and verbal communication skills, attention to detail and a resident-focused mindset, with the ability to work independently while supporting the broader needs of the team.

Key Responsibilities:

Resident Communications

Develop, edit, review, coordinate and distribute resident communications and notices through CAPREIT’s resident communication tools and other appropriate channels, ensuring accuracy, timeliness, accessibility and alignment with brand standards.

Support resident engagement initiatives by managing community interactions across social listening platforms and monitoring resident feedback across digital channels.

Respond to resident inquiries and support CAPREIT’s WeCare and CAPCares programs by documenting, tracking and escalating concerns to the appropriate teams to facilitate timely resolution.

Monitor and respond to online reviews, including Google Reviews, while identifying recurring concerns, emerging service issues and opportunities to improve the resident experience.

Support consistent, professional and resident-focused communications across digital, social media, web, print and other channels.

Reputation Management and Feedback Monitoring

Support the use of reputation management platforms and processes to monitor resident sentiment, online reviews and feedback across CAPREIT’s portfolio.

Monitor social media channels, review platforms and internal escalation programs to identify emerging issues, recurring themes, service concerns and opportunities for improvement.

Coordinate the escalation of resident concerns to Operations and other internal stakeholders, as appropriate, and track issues through to resolution.

Identify trends in resident feedback and online sentiment that may affect resident satisfaction, retention and CAPREIT’s reputation.

Support initiatives that strengthen resident engagement, improve service delivery and enhance the overall resident experience.

Communications Planning and Content Development

Develop, coordinate and distribute internal and external communications in support of operational initiatives, campaigns, projects and strategic programs.

Support social media content development, scheduling, monitoring and engagement across relevant platforms.

Assist with copywriting, editing, presentations, posters and other visual communications, ensuring content is clear, engaging, accurate and consistent with corporate branding.

Maintain communications calendars, trackers, templates, resources and other tools to support effective planning and execution.

Coordinate communications activities across multiple channels and stakeholders, ensuring deliverables are completed within established timelines.

Support the development and implementation of communications plans that promote resident engagement, operational awareness and strategic priorities.

Program and Project Coordination

Support the planning, coordination and execution of operational programs and strategic initiatives, including the National Resident Survey, ad hoc surveys and other resident engagement programs.

Assist with survey administration, data collection, project tracking and related deliverables.

Coordinate project activities, monitor timelines and milestones, and follow up on outstanding deliverables to support successful execution.

Provide administrative and project coordination support across the team’s various functions, responding to evolving business priorities and emerging needs.

Maintain organized documentation, trackers, resources and supporting materials to facilitate collaboration, consistency and efficient workflows.

Take on new responsibilities and provide support across different areas of the function as priorities evolve.

Reporting, Analytics and Insights

Compile, organize and analyze data from multiple sources, including social listening tools, online review platforms, resident surveys, internal escalation programs and communications activities.

Develop and maintain monthly, quarterly and annual key performance indicator (KPI) reporting.

Prepare dashboards, reports, summaries and presentations that communicate performance trends, resident sentiment, emerging issues and opportunities for improvement.

Track portfolio-level performance indicators, including response times, escalation outcomes, online sentiment and resident satisfaction.

Identify patterns, gaps and opportunities within resident feedback, communications workflows and program performance, translating findings into clear, actionable insights.

Provide reporting and analytical support to inform decision-making by Operations, Risk, senior leadership and other internal stakeholders.

Support continuous improvement by highlighting opportunities to strengthen processes, enhance communications and improve the resident experience.

Qualifications and Experience

Bilingual in English and Canadian French, with strong written and verbal communication skills in both languages.

Post-secondary education in Communications, Marketing, Public Relations, Journalism, Data Analytics or a related field, or an equivalent combination of education and experience.

1-3 years of experience in communications, marketing, public relations, social media, customer experience or a related field.

Strong writing, editing and content development skills, with the ability to adapt messaging for different audiences and communication channels.

Experience coordinating communications across digital, social media, web and print channels.

Familiarity with social media platforms, digital communications tools and reputation management or customer feedback platforms.

Strong analytical skills, including the ability to compile and interpret data, identify trends and communicate insights clearly.

Proficiency in Microsoft Office, particularly Word, Excel and PowerPoint. Experience with Excel functions, pivot tables, lookups, data cleaning and reporting is an asset.

Experience with social listening tools, Google Analytics, Google Business Profile and SharePoint is an asset.

Familiarity with Adobe Creative Suite or other visual content development tools is an asset.

Excellent organizational and project coordination skills, with the ability to manage multiple priorities and deadlines simultaneously.

Strong interpersonal skills and the ability to build effective working relationships with internal teams and stakeholders.

Sound judgment, attention to detail and a commitment to accuracy, quality and consistent corporate branding.

A customer-first, solutions-oriented mindset, with the ability to respond appropriately to resident concerns and recognize when escalation is required.

Ability to work independently, take initiative and collaborate effectively in a fast-paced environment.

Adaptability, creativity and a willingness to learn new tools, processes and responsibilities as business needs evolve.

Compensation & Work Arrangement:

Competitive Base Salary between $50,000 - $55,000.
Hybrid Work Model: Minimum 3 days a week in the office.

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More about this job

Responsibilities

The Bilingual Communications Coordinator will manage resident communications, online reputation, and social media content while providing cross-functional support to the Strategic Resident Experience team. They will also analyze resident feedback data to generate actionable insights and coordinate various operational programs and surveys.

Requirements

Candidates must be bilingual in English and Canadian French with 1-3 years of experience in communications, marketing, or a related field. A post-secondary education in a relevant discipline and proficiency in Microsoft Office are required.

Skills

Bilingual
Communications
Social media management
Reputation management
Data analysis
Copywriting
Editing
Project coordination
Customer experience
Public relations
Reporting
Microsoft Office
Excel
Strategic planning
Stakeholder management

Benefits

Mentorship Program

Visa sponsorship

Not detected in the job text

Keywords

Communications
Marketing
Public Relations
Journalism
Data Analytics
Social Media
Customer Experience
Reputation Management
Google Reviews
Google Analytics
SharePoint
Adobe Creative Suite
KPI Reporting
Pivot Tables
Resident Engagement
Brand Standards
Strategic Planning
Project Coordination
Data Analysis
Copywriting

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