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Added 2 mins ago
TT
Senior Analyst, Performance Reporting (13928)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $115,570 to $144,526.2 CAD / year
- Full-time
Reporting to the Senior Manager, Governance and Assurance, the Senior Analyst is responsible for developing and maintaining business performance reporting for the Commercial Management team…
Added 2 mins ago
E3
Manager of EPR & Sustainability
Environmental 360 Solutions
Aurora, ON
- $100,000 to $125,000 CAD / year
- Full-time
The role and organization are strategic, fast paced, complex, requiring a candidate that can adapt quickly and work with a broad array of E360S divisions and teams and independent service…
Added 2 mins ago
L
Senior Responsible Supply Chain Manager, Western Hemisphere- Social Responsibility (Spanish speaking)
lululemon
Vancouver, BC
- Full-time
Lead social responsible supply chain works of Western Hemisphere region through strategic planning, implementation and partnership with key stakeholders to foster supply chain resilience…
Added 17 mins ago
Regional Manager, Workplace - Americas
Infoblox
Burnaby, BC
We have an opportunity for a Regional Manager, Workplace - Americas to join our Workplace Operations & Events team in Burnaby, Canada, reporting to the Director, Global Workplace Operations…
Added 17 mins ago
SN
196-26-6 - Special Projects Officer
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Ohsweken, ON
- Part-time
Support the Senior Manager in developing and updating the Environment Department’s strategic and operational plans.
Added 32 mins ago
G
Corporate Communications Manager (Contract)
GreenShield
Toronto, ON
- Full-time
This role is responsible for developing and executing enterprise communications programs that inform, engage and align employees across GreenShield. As the lead for internal communications,…
Added 32 mins ago
TC
Manager Of Real Estate - Regional Director
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $118,709.6 to $168,709.6 CAD / year
- Full-time
We’re seeking a Manager Of Real Estate – Regional Director to lead the development and execution of TJX Canada’s regional real estate strategy for Central or Eastern Canada markets &…
Added 32 mins ago
TE
Sr. Human Resources Business Partner
TK Elevator
Burnaby, BC
- Full-time
TK Elevator is currently seeking an experienced Senior Human Resources Business Partner to provide exemplary leadership & service to our team members in the Prairies & British Columbia.
Added 32 mins ago
EA
Caregiver Manager, LPN
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Bridgewater, NS
- Full-time
Strategic Retention & Nurse-Led Engagement: Execute a structured 90-day onboarding roadmap. Conduct regular check-ins, on-site field visits, stay interviews, and quarterly meetings.…
Added 32 mins ago
R
Group Advantage Relationship Manager Intern
RBC
Vancouver, BC
- Full-time
Ability to work with senior management within Sponsor companies to promote and sell new plans, as well as design and customize Group Advantage plans to meet their expectations
Added 32 mins ago
Operational Resilience Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…essential to this role. The candidate will be required to provide strategic insights and guidance and foster a culture of resilience and risk awareness across the organization. As a subject…
Added 48 mins ago
T
Manager, Operational Foundations
Thumbtack
Remote, Canada
- Full-time
- Remote
The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets,…
Added 48 mins ago
T
AVP Finance, RESL, Operations, & COO
TD
Toronto, ON
- Full-time
…Chief Operating Officer (COO) organization. The role is the senior Finance partner to the SVP, RESL; SVP, Specialized Sales Force; and SVP & COO, CPSB, connecting strategy with financial…
Added 48 mins ago
PT
Principal Technical Program Manager
PAR Technology
Remote, Canada
- $160,000 to $190,000 CAD / year
- Full-time
- Remote
…and drive meaningful outcomes. We are seeking an experienced Senior Program Manager to lead complex, cross-functional technology programs that support our strategic priorities and product…
Added 1 hour ago
SI
Director of Customer Success
Supra ITS
Mississauga, ON
- Full-time
…organization around a pod model: every customer has a named Account Manager who owns the relationship and the revenue, paired with a Customer IT Manager (CITM) who acts as the technical…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Support key strategic initiatives and transformation programs
Added 1 hour ago
TC
Senior Product Manager, Oncology
Takeda Canada Inc.
Toronto, ON
- Full-time
The Product Manager, Oncology, with a focus on solid tumour portfolio, will play an integral role in the evolution of Takeda Canada within the oncology marketplace, including taking…
Added 1 hour ago
SI
Senior Vice President, Sales
Supra ITS
Mississauga, ON
- Full-time
The Senior Vice President, Sales owns Supra’s complete revenue number: new logo revenue, channel and partner revenue, and the retention and growth of the existing managed services base.…
Added 1 hour ago
N
Manager, Downstream Finance Decision Support & Planning
Nutrien
Saskatoon, SK
- Full-time
…segment. You will work closely with cross-functional teams and senior leadership to deliver insights that drive informed decision-making and business…
Added 1 hour ago
QF
Senior Manager, Integrated Campaign Marketing
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Toronto, ON · North York, ON
- Full-time
The Senior Manager, Integrated Campaign Marketing plays a pivotal leadership role in driving Questrade Financial Group’s brand awareness, equity, and client acquisition through the…
Added 1 hour ago
EI
Value Stream Owner
Enercare Inc.
Markham, ON
- Full-time
5+ years of experience as a Value Stream Owner, Product Manager, Technical Product owner, or Senior Business Systems Analyst
Added 1 hour ago
EN
Program Manager
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Toronto, ON
- Full-time
The Technical Program Manager will join the Project Management Office and drive a complex, multi-year strategic government program involving hardware platform NPI, concurrent software…
Added 1 hour ago
Manager, OOH Direct Activation
WPP Media
Toronto, ON
WPP Media is looking for an experienced, strategic, and high-impact media professional to join our team as Manager, Direct Activation in Toronto.
Added 1 hour ago
TT
Manager Of Real Estate - Regional Director
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $118,709.6 to $168,709.6 CAD / year
- Full-time
We’re seeking a Manager Of Real Estate – Regional Director to lead the development and execution of TJX Canada’s regional real estate strategy for Central or Eastern Canada markets &…
Added 1 hour ago
AC
Manager, External Financial Advisory
ACCA Careers
Calgary, AB
- Full-time
Make an impact with our External Financial Advisory team as a Manager. This diverse team of professionals directly contributes to the success of the firm by supporting external clients. As…

CAPREIT

Bilingual Communications Coordinator (1 Year Contract)

11 Church St., Toronto, ON, M5E 1M2, Canada

Competitive Base Salary between $50,000 - $55,000.

Apply About employer

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Job details

Pay: Competitive Base Salary between $50,000 - $55,000.
Apply by: Nov 3, 2027
Experience: 1-3 years of experience in communications, marketing, public relations, social media, customer experience or a related field.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who are we?

We are a growth-oriented company that own and operate the highest quality rental communities across Canada. We offer our residents attractive, comfortable and secure homes and are constantly seeking talented individuals to join our team. Our employees are essential to the success of our communities and we consider them our most valuable assets. We proudly invest in our employees’ learning and growth through our Mentorship Program and our Leadership Development Program, offered in partnership with Concordia University. As a recognized 2025 Mercer Best Employer, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. This is reflected in the incredible progress we've made in raising our Engagement Score above the Canadian Top Quartile. It's a testament to the dedication of our people across the country. Together, we will continue to raise our levels of employee engagement.

Position Summary:

CAPREIT is seeking a proactive, detail-oriented and adaptable bilingual communications professional to provide cross-functional support across the Strategic Resident Experience and Communications team. This role combines resident communications, reputation management, social media and digital content, program coordination, reporting and data analysis to support resident engagement, operational effectiveness and CAPREIT’s brand reputation.

Reporting to the Senior Manager, Strategic Resident Experience and Communications, the Bilingual Communications Coordinator will support a broad portfolio of strategic and operational initiatives, including resident communications, online reputation management, resident feedback and escalation programs, surveys, and internal and external communications. The successful candidate will help transform resident feedback and performance data into actionable insights, while ensuring communications are timely, accurate, accessible and aligned with CAPREIT’s brand standards.

The ideal candidate is an organized, collaborative and analytical communications professional who can manage competing priorities, adapt to changing business needs and move seamlessly between projects. They demonstrate sound judgment, strong written and verbal communication skills, attention to detail and a resident-focused mindset, with the ability to work independently while supporting the broader needs of the team.

Key Responsibilities:

Resident Communications

Develop, edit, review, coordinate and distribute resident communications and notices through CAPREIT’s resident communication tools and other appropriate channels, ensuring accuracy, timeliness, accessibility and alignment with brand standards.

Support resident engagement initiatives by managing community interactions across social listening platforms and monitoring resident feedback across digital channels.

Respond to resident inquiries and support CAPREIT’s WeCare and CAPCares programs by documenting, tracking and escalating concerns to the appropriate teams to facilitate timely resolution.

Monitor and respond to online reviews, including Google Reviews, while identifying recurring concerns, emerging service issues and opportunities to improve the resident experience.

Support consistent, professional and resident-focused communications across digital, social media, web, print and other channels.

Reputation Management and Feedback Monitoring

Support the use of reputation management platforms and processes to monitor resident sentiment, online reviews and feedback across CAPREIT’s portfolio.

Monitor social media channels, review platforms and internal escalation programs to identify emerging issues, recurring themes, service concerns and opportunities for improvement.

Coordinate the escalation of resident concerns to Operations and other internal stakeholders, as appropriate, and track issues through to resolution.

Identify trends in resident feedback and online sentiment that may affect resident satisfaction, retention and CAPREIT’s reputation.

Support initiatives that strengthen resident engagement, improve service delivery and enhance the overall resident experience.

Communications Planning and Content Development

Develop, coordinate and distribute internal and external communications in support of operational initiatives, campaigns, projects and strategic programs.

Support social media content development, scheduling, monitoring and engagement across relevant platforms.

Assist with copywriting, editing, presentations, posters and other visual communications, ensuring content is clear, engaging, accurate and consistent with corporate branding.

Maintain communications calendars, trackers, templates, resources and other tools to support effective planning and execution.

Coordinate communications activities across multiple channels and stakeholders, ensuring deliverables are completed within established timelines.

Support the development and implementation of communications plans that promote resident engagement, operational awareness and strategic priorities.

Program and Project Coordination

Support the planning, coordination and execution of operational programs and strategic initiatives, including the National Resident Survey, ad hoc surveys and other resident engagement programs.

Assist with survey administration, data collection, project tracking and related deliverables.

Coordinate project activities, monitor timelines and milestones, and follow up on outstanding deliverables to support successful execution.

Provide administrative and project coordination support across the team’s various functions, responding to evolving business priorities and emerging needs.

Maintain organized documentation, trackers, resources and supporting materials to facilitate collaboration, consistency and efficient workflows.

Take on new responsibilities and provide support across different areas of the function as priorities evolve.

Reporting, Analytics and Insights

Compile, organize and analyze data from multiple sources, including social listening tools, online review platforms, resident surveys, internal escalation programs and communications activities.

Develop and maintain monthly, quarterly and annual key performance indicator (KPI) reporting.

Prepare dashboards, reports, summaries and presentations that communicate performance trends, resident sentiment, emerging issues and opportunities for improvement.

Track portfolio-level performance indicators, including response times, escalation outcomes, online sentiment and resident satisfaction.

Identify patterns, gaps and opportunities within resident feedback, communications workflows and program performance, translating findings into clear, actionable insights.

Provide reporting and analytical support to inform decision-making by Operations, Risk, senior leadership and other internal stakeholders.

Support continuous improvement by highlighting opportunities to strengthen processes, enhance communications and improve the resident experience.

Qualifications and Experience

Bilingual in English and Canadian French, with strong written and verbal communication skills in both languages.

Post-secondary education in Communications, Marketing, Public Relations, Journalism, Data Analytics or a related field, or an equivalent combination of education and experience.

1-3 years of experience in communications, marketing, public relations, social media, customer experience or a related field.

Strong writing, editing and content development skills, with the ability to adapt messaging for different audiences and communication channels.

Experience coordinating communications across digital, social media, web and print channels.

Familiarity with social media platforms, digital communications tools and reputation management or customer feedback platforms.

Strong analytical skills, including the ability to compile and interpret data, identify trends and communicate insights clearly.

Proficiency in Microsoft Office, particularly Word, Excel and PowerPoint. Experience with Excel functions, pivot tables, lookups, data cleaning and reporting is an asset.

Experience with social listening tools, Google Analytics, Google Business Profile and SharePoint is an asset.

Familiarity with Adobe Creative Suite or other visual content development tools is an asset.

Excellent organizational and project coordination skills, with the ability to manage multiple priorities and deadlines simultaneously.

Strong interpersonal skills and the ability to build effective working relationships with internal teams and stakeholders.

Sound judgment, attention to detail and a commitment to accuracy, quality and consistent corporate branding.

A customer-first, solutions-oriented mindset, with the ability to respond appropriately to resident concerns and recognize when escalation is required.

Ability to work independently, take initiative and collaborate effectively in a fast-paced environment.

Adaptability, creativity and a willingness to learn new tools, processes and responsibilities as business needs evolve.

Compensation & Work Arrangement:

Competitive Base Salary between $50,000 - $55,000.
Hybrid Work Model: Minimum 3 days a week in the office.

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More about this job

Responsibilities

The Bilingual Communications Coordinator will manage resident communications, online reputation, and social media content while providing cross-functional support to the Strategic Resident Experience team. They will also analyze resident feedback data to generate actionable insights and coordinate various operational programs and surveys.

Requirements

Candidates must be bilingual in English and Canadian French with 1-3 years of experience in communications, marketing, or a related field. A post-secondary education in a relevant discipline and proficiency in Microsoft Office are required.

Skills

Bilingual
Communications
Social media management
Reputation management
Data analysis
Copywriting
Editing
Project coordination
Customer experience
Public relations
Reporting
Microsoft Office
Excel
Strategic planning
Stakeholder management

Benefits

Mentorship Program

Visa sponsorship

Not detected in the job text

Keywords

Communications
Marketing
Public Relations
Journalism
Data Analytics
Social Media
Customer Experience
Reputation Management
Google Reviews
Google Analytics
SharePoint
Adobe Creative Suite
KPI Reporting
Pivot Tables
Resident Engagement
Brand Standards
Strategic Planning
Project Coordination
Data Analysis
Copywriting

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