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Added 20 hours ago
IH
Coordinator, Corporate Systems
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health is looking for an experienced Coordinator, Corporate Systems to join our team on a full time Term basis at our Kelowna location. The expected term duration is until April…
Added 20 hours ago
VS
Seeking Volunteer Leaders for Special Olympics Cal...
Volunteer Success
Bolton, ON
- Full-time
youth sports council committee sport and recreation community awareness community programs community organizing sports volunteer community impact community volunteer #inclusivesports…
Added 20 hours ago
TC
Temporary Retail Customer Service Coordinator - Winners Dorval
TJX Canada – Winners, Marshalls, HomeSense
Oakville, ON
- Full-time
We’re looking for a Temporary Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you…
Added 20 hours ago
B&
Project Coordinator, Refrigeration
Black & McDonald Limited
Stoney Creek, NB
- Full-time
…benefits, pension plan, annual performance bonus, and career development…
Added 21 hours ago
TC
Retail Store Coordinator Full Time Winners/HomeSense - Cobourg
TJX Companies
Cobourg, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 21 hours ago
LC
CS Instructor - Estimating Construction Costs (PROP 1085)
Langara College
Vancouver, BC
- Part-time
Reporting to the Program Coordinator, the Instructor is responsible for the delivery and student evaluation of the assigned course as described in the curriculum/course outline. Instructors…
Added 21 hours ago
C
Operations Coordinator
Caredove
Remote, Canada
- $55,000 to $80,000 CAD / year
- Full-time
- Remote
…at home and live healthy, independent lives. Home care, day programs, meals, transportation, mental health supports, caregiver relief: these services keep people out of hospital and out of…
Added 21 hours ago
MH
Office Coordinator - Burnaby
Monarch House
Burnaby, BC
- $40,000 to $45,000 CAD / year
- Full-time
The Office Coordinator will ensure a positive first impression of Monarch House for internal (employees, contractors) and external (public, vendors, funders) stakeholders. Effectively…
Added 21 hours ago
PC
Bilingual Event Coordinator
Parkinson Canada
Montreal, QC
- $52,500 to $57,500 CAD / year
- Full-time
The Event Coordinator is responsible for organizing and managing a portfolio of peer-to-peer fundraising events, including Parkinson Canada SuperWalk, SuperMom Walk/Run, Pedaling for…
Added 21 hours ago
IC
Quality Coordinator
Ideal Can
Chatham, NB
- Full-time
Under the supervision of the plant manager, the Quality Coordinator is responsible for supporting the Quality Assurance function within the food manufacturing facility by ensuring product…
Added 21 hours ago
TU
Development Coordinator, Corporate & Foundation Relations
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
The Development Coordinator is responsible for providing program implementation and coordination to development programs. This position is instrumental in the delivery of programs and…
Added 21 hours ago
K&
Product Data Coordinator
Kohl & Frisch Limited
Toronto, ON
- Full-time
We are seeking a detail-oriented and analytical Product Data Coordinator to join our Product Data Services team in Concord, Ontario. In this role, you will play an important part in…
Added 21 hours ago
CC
IT & Technical Support Coordinator
Carlson Construction Group
North Vancouver, BC
- Full-time
…performance. We're looking for an IT and Technical Support Coordinator who is passionate about delivering exceptional service, solving problems, and ensuring our employees have the tools…
Added 21 hours ago
GO
Director, Education Administration Services
Government of Manitoba
Winnipeg, MB
- Full-time
We want our employees to thrive and grow, and are committing to investing in their development. We offer multiple avenues of support such as inhouse training, educational assistance and…
Added 21 hours ago
Filed Engineer
Aecon
Calgary, AB
Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership…
Added 22 hours ago
VC
Food Service Worker
Vancouver Coastal Health
Vancouver, BC
- $25.82 CAD / hour
- Temporary
…patients, residents, families, visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook,…
Added 22 hours ago
CH
Scheduling Coordinator – Edmonton (Full-Time)
CBI Home Health
Edmonton, AB
- Full-time
Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
Added 22 hours ago
CH
Scheduling Coordinator – Hamilton (Full-Time)
CBI Home Health
Hamilton, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Hamilton (Full-Time)
Added 22 hours ago
FH
Registered Nurse, Emergency - Specialty Qualified - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 22 hours ago
EC
Training & Events Coordinator
ECO Canada
Calgary, AB
- Full-time
…the planning, coordination, and execution of various training programs and events organized by ECO Canada. This role involves collaborating with internal teams, external partners, and…
Added 22 hours ago
CH
Scheduling Coordinator – Hamilton (Full-Time)
CBI Home Health
Hamilton, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Hamilton (Full-Time)
Added 22 hours ago
SH
Clinical Practice Coach
SE Health
Oshawa, ON
- Full-time
…opportunities to front-line providers, liaison with local University programs as the nursing student placement coordinator or designate for the business line, and quality improvement. This…
Added 22 hours ago
PM
Coordinator, Sales Initiatives & Development
Picton Mahoney Asset Management
Toronto, ON
- Contract
The Coordinator, Sales Initiatives & Development is a central coordination point for key people, development and operational initiatives across PICTON’s Retail Sales organization. Working…
Added 22 hours ago
FH
RN, Cardiac Inpatient Units or Cardiac Interventional Day Care (DCIU; ICRU)
Fraser Health
Chilliwack, BC
- Part-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 22 hours ago
FH
Medical Leader: Physician Quality Leader (PQL) - Surrey Memorial Hospital and Jim Pattison Outpatient Care & Surgery Centre
Fraser Health
BC · Fraser Health, British Columbia
- Part-time
Supporting the development of quality improvement/safety projects in areas identified in the Patient Safety Priorities as needing improvement, in collaboration with the Quality Improvement…

Caredove

Operations Coordinator

Remote, Canada

Remote

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: ● Are a university graduate with 1+ year of software customer support, operations, and/or analytics experience.
Posting language: English
Posted: Oct 30, 2026

Original job description

Why work at Caredove? Thousands of community health organizations do the hard work of helping people stay at home and live healthy, independent lives. Home care, day programs, meals, transportation, mental health supports, caregiver relief: these services keep people out of hospital and out of long-term care for longer. But too often, people who need them never find them, or find them too late. Referrals get lost in fax machines and phone tag, and great programs sit under-used while people wait. Caredove exists to change that. We help community organizations get found, get referrals, and get people connected to their services quickly and easily. The reason people love working here is simple. Every connection we make helps someone stay home, and helps a community organization do more of the work it does best. About Caredove Caredove is a health care software platform that connects people with community and home care services. We champion the organizations doing this work, and we build tools their teams and referral partners actually love to use. Founded in Ontario, Canada, we have a passionate team of about 25 individuals committed to enhancing patient outcomes. Caredove has proudly facilitated millions of patient connections across Canada, spanning from vital health screenings for newborns to essential home care services for seniors. We've really only scratched the surface of what we can do and need help serving a growing customer base. We are a remote first company with occasional office gatherings in Orillia, Ontario. Only applicants who place the number 986352 into your cover letter or resume will be considered. Who are our customers? At Caredove, we cater to a diverse range of community health organizations, encompassing various sizes and scopes. Our clients typically: ● Manage a complex array of services, each with its unique channels of access. ● Have a mandate to coordinate service access across a large or specific geographic region. ● Invest in tailored solutions, including custom forms, workflows, integrations, and website design, to meet their specific needs and goals. ● Benefit from personalized consultation with our team to ensure that their forms, workflows, and system configurations adhere to best practices. ● Operate in collaboration with multiple partner organizations, necessitating seamless integration and project coordination efforts. ● Utilize Caredove to develop customized intake forms, design appointment availability, and streamline patient intake workflows for integration into their EMR or CRM systems. ● Rely on hands-on and detailed support from our dedicated operations team. The Opportunity - Operations Coordinator Amazing customer support is at our core. We obsess about wowing the organizations and users that join our platform. As Operations Coordinator, you: ● Lead new users through our onboarding process, optimizing platform configurations and workflows to meet their specific needs, optimizing adoption. ● Identify and understand customer requirements, quantifying needs, and establishing measurable goals for achieving success. ● Create clear and compelling descriptions of community health care services on the Caredove platform, configuring forms, appointment availability, workflows, and settings to enhance access for the public and referring clinicians. ● Document step-by-step workflows and intake outcomes specific to each customer, ensuring readability and clarity in process documentation. ● Assist clients in improving communication and streamlining service access through online appointment booking and referral options. ● Provide support to existing customers via chat, email, and Zoom, addressing issues promptly and proactively guiding them in leveraging Caredove features effectively. ● Be the lead contact to support a portfolio of customers of varying sizes, providing light ongoing support to ensure their ongoing satisfaction, success, and renewal. ● Strategize with customers to develop effective communication strategies for promoting their services to the community. ● Drive the expansion of regional service networks by delighting customers. ● Develop tutorials, educational materials, and other relevant content within the Caredove platform to support customer success and user adoption. ● Collaborate closely with other teams to address customer issues promptly and identify opportunities for product enhancement. ● Contribute to the strategic scaling of our business by streamlining operational processes where possible. You will be a great fit for this position if you: ● Are a driven self-starter that takes initiative to drive knowledge sharing and scalability. ● Leverage AI tools in your day to day functions to maximize your productivity. ● Possess a strong inclination towards being helpful, proactive, conscientious, and make a positive impact. ● Are an empathetic communicator with a passion for supporting others. ● Exhibit empathy and effective communication skills to provide exceptional support. ● Excel in problem-solving, with a resourceful and industrious mindset focused on finding practical solutions to challenges. ● Have strong written and verbal communication skills. ● Are excited to learn about the home care and community support sectors. ● Showcase strong research skills, both online and offline, to gather relevant information and data to support decision-making and problem-solving. ● Have proven experience managing multiple projects, clients, and responsibilities simultaneously, demonstrating strong organizational skills and attention to detail. ● Thrive in an environment where you are given responsibilities that make a meaningful impact. ● Possess a passion for technology and stay updated with modern software tools and solutions. ● Have great real-life analytical problem solving chops. ● Are a university graduate with 1+ year of software customer support, operations, and/or analytics experience. Bonus Points for: ● Knowledge of the health care or community service sector. ● Experience using CRMs and customer communication or support software. ● Speaking and writing French. This role may not be a good fit for you if: ● you need somebody staring over your shoulder and micromanaging you to be productive End Notes... We want to build a place where people enjoy working together to solve hard problems. We are a small but growing team, and our roles and responsibilities are still a little bit fluid depending on the pressures of the day. We hold each other up, we make tough decisions together, we brainstorm regularly, we value “team” over “ego”, we give and take constructive criticism, we celebrate success, we get it done, we mentor, we wear hoodies AND suits. We avoid report writing, long emails, and using business jargon. We try to live healthy lives.

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More about this job

Responsibilities

Onboard customers and configure Caredove services, forms, appointment availability, and workflows to meet their needs, while providing ongoing support and guidance to a portfolio of clients. Develop customer education materials, improve operational processes, and collaborate across teams to resolve issues and strengthen customer success and service access.

Requirements

Applicants should be university graduates with at least one year of experience in software customer support, operations, and/or analytics, along with strong communication, organization, research, and problem-solving skills. The role also calls for initiative, empathy, comfort managing multiple responsibilities, and an interest in technology; health or community-service knowledge and CRM or support-software experience are bonuses.

Skills

Customer Support
Customer Onboarding
Project Coordination
Workflow Configuration
Process Documentation
Problem-Solving
Written Communication
Verbal Communication
Research
Analytical Thinking
Organization
Attention To Detail
AI Tool Use
Content Development
Customer Success

Remote locations

Orillia, Ontario, Canada

Remote locations (standardized)

Orillia, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Caredove
Community Health
Home Care
Customer Onboarding
Customer Support
Customer Success
Service Access
Referral Management
Online Appointment Booking
Intake Forms
Workflow Configuration
Process Documentation
EMR
CRM
Customer Communication Software
Support Software
Zoom
AI Tools
Tutorials
Educational Materials
Project Coordination
Operational Processes
Patient Outcomes
Regional Service Networks
Health Care Services

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