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Added 1 min ago
KL
IT Analyst – Developer
Kativik llisarniliriniq
Montreal, QC
- Full-time
Reporting to the Business Solutions and Development Coordinator, the incumbent is responsible for planning, developing, executing, and documenting quality assurance activities related to…
Added 31 mins ago
Production Shift Supervisor
Amrize
Saint-Constant, QC · St-Constant, Queb
Provide operational coverage for the Production Manager and Production Coordinator as required.
Added 31 mins ago
B
Tenant Services Coordinator
BGIS
Toronto, ON
- Full-time
The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. They…
Added 1 hour ago
PT Supportive Housing Coordinator
Indwell
Kitchener, ON
Position Description: Reporting to the Supportive Housing Team Lead, as the Supportive Housing Coordinator, you will work alongside residents who have experienced mental health concerns…
Added 1 hour ago
AH
Administrative Support IV
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…Assisted Living Alberta. Edmonton Zone Continuing Care provides services through five main program areas: Home Living, Supportive Living, Facility Living, Transition Services and Palliative…
Added 2 hours ago
BR
Senior Mechanic
Brad Ryan - Wright Canada Holdings LTD
Prince George, BC · CAN - Field - BC
- Full-time
…management, forest management, and reforestation. We provide these services to federal, provincial, regional, local and Indigenous governments, to the forestry, energy, mines, petroleum,…
Added 2 hours ago
TS
Christmas Kettle Assistant
The Salvation Army Canada and Bermuda Territory
Smiths Falls, ON · Perth, ON · Mississippi-Rideau Lakes Corps
- Part-time
Assist the Christmas Kettle Coordinator with scheduling kettle staff and/or volunteers and responds to emergency absences, etc.
Added 2 hours ago
BF
Health Safety Environment Coordinator
BAUER Foundations Canada Inc.
Richmond, BC
- $35 to $45 CAD / hour
- Contract
HEALTH, SAFETY AND ENVIRONMENT (HSE) COORDINATOR
Added 2 hours ago
CY
Youth Coordinator - Solo with Supports
Chimo Youth Retreat Centre
AB · Edmonton, Alberta
- Full-time
We are currently seeking a full time Youth Coordinator in the Solo with Supports (SWS) program.
Added 2 hours ago
HS
Recovery, Stabilization and Detox (RSD) – Weekday Child and Youth Care Counsellor
Hull Services
Calgary, AB
- Full-time
Hull Services has an organizational commitment to pursuing truth and reconciliation, decolonization and anti-oppression.
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Work collaboratively within the CYAC medical clinic alongside a clinic coordinator (MSW), RN, and Pediatrician.
Added 4 hours ago
H
Assessor Coordinator Degree
HealthCareersInSask.ca
Arcola, SK
- Part-time
Salary or Pay Band: Pay Band Assessor Coordinator - Degree $36.721 to $44.902
Added 4 hours ago
Rural Office Clerk - Janvier/Conklin Casual
Regional Municipality of Wood Buffalo
Conklin, AB · AB · Janvier, AB
…across the region. The team ensures that municipal programs, services, and decisions are informed by meaningful engagement, cultural awareness and a commitment to…
Added 4 hours ago
LN
Sales Coordinator
Le Nouvel Hôtel Montréal
Montreal, QC
- Contract
Under the authority of the Sales Director, and General Manager, the Sales Coordinator – Tour & Travel Segment main function is to assist the Sales Department.
Added 4 hours ago
S
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Client Care Coordinator, Reproductive Mental Health
Added 4 hours ago
MD
Lead IT Auditor - State Prog Admin Coordinator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Coordinator
Added 5 hours ago
MD
Facilities and Operations Leader - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 5 hours ago
SS
Operations Coordinator - Security services
Securiguard Services Ltd.
Barrie, ON
- Full-time
We're looking for a full-time Operations Coordinator to join our Onatrio Operations team in Barrie! In this role, you'll play a key part in keeping our operations running efficiently - from…
Added 5 hours ago
CO
Administrative Assistant 3 - Records
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, this permanent position is responsible for submissions of reports to Statistics Canada and the provision of condensed…
Added 5 hours ago
Supportive Housing Coordinator- Casual
Indwell
Sarnia, ON
Position Description: Reporting to the Program Supervisor, as the Supportive Housing Coordinator, you will work alongside residents who have experience with mental health and/or substance…
Added 5 hours ago
Registered Nurse (RN) - Casual
Albright Manor
Beamsville, ON
Complete all pertinent resident documentation related to RAI-MDS, as assigned by the RAI Coordinator and required by the Ministry of Long Term Care;
Added 5 hours ago
NE
Open Posting – Protection Support Workers
North Eastern Ontario Family and Children's Services (NEOFACS)
Timmins, ON
- Internship
As a member of an Investigation, Assessment and Ongoing team, you will provide preventative and protective services to children and families. Services will be provided to and on behalf of…
Added 5 hours ago
NE
#26-69 Investigation, Assessment and Ongoing Worker
North Eastern Ontario Family and Children's Services (NEOFACS)
Timmins, ON
- Full-time
…responsibilities will be to provide a broad spectrum of children’s services. These services may include, but are not limited to, providing preventative and child protection services to…
Added 5 hours ago
NE
#26-42 Child and Youth Worker – Intensive Services Program
North Eastern Ontario Family and Children's Services (NEOFACS)
Timmins, ON
- Full-time
CHILD AND YOUTH WORKER – INTENSIVE SERVICES PROGRAM
Added 5 hours ago
NE
#26-71 EarlyON Worker
North Eastern Ontario Family and Children's Services (NEOFACS)
Timmins, ON
- Full-time
…virtually, as required. The EarlyON Worker will promote the services of the Agency and to the programs to the participants and general…

Caredove

Operations Coordinator

Remote, Canada

Remote

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: ● Are a university graduate with 1+ year of software customer support, operations, and/or analytics experience.
Posting language: English
Posted: Oct 30, 2026

Original job description

Why work at Caredove? Thousands of community health organizations do the hard work of helping people stay at home and live healthy, independent lives. Home care, day programs, meals, transportation, mental health supports, caregiver relief: these services keep people out of hospital and out of long-term care for longer. But too often, people who need them never find them, or find them too late. Referrals get lost in fax machines and phone tag, and great programs sit under-used while people wait. Caredove exists to change that. We help community organizations get found, get referrals, and get people connected to their services quickly and easily. The reason people love working here is simple. Every connection we make helps someone stay home, and helps a community organization do more of the work it does best. About Caredove Caredove is a health care software platform that connects people with community and home care services. We champion the organizations doing this work, and we build tools their teams and referral partners actually love to use. Founded in Ontario, Canada, we have a passionate team of about 25 individuals committed to enhancing patient outcomes. Caredove has proudly facilitated millions of patient connections across Canada, spanning from vital health screenings for newborns to essential home care services for seniors. We've really only scratched the surface of what we can do and need help serving a growing customer base. We are a remote first company with occasional office gatherings in Orillia, Ontario. Only applicants who place the number 986352 into your cover letter or resume will be considered. Who are our customers? At Caredove, we cater to a diverse range of community health organizations, encompassing various sizes and scopes. Our clients typically: ● Manage a complex array of services, each with its unique channels of access. ● Have a mandate to coordinate service access across a large or specific geographic region. ● Invest in tailored solutions, including custom forms, workflows, integrations, and website design, to meet their specific needs and goals. ● Benefit from personalized consultation with our team to ensure that their forms, workflows, and system configurations adhere to best practices. ● Operate in collaboration with multiple partner organizations, necessitating seamless integration and project coordination efforts. ● Utilize Caredove to develop customized intake forms, design appointment availability, and streamline patient intake workflows for integration into their EMR or CRM systems. ● Rely on hands-on and detailed support from our dedicated operations team. The Opportunity - Operations Coordinator Amazing customer support is at our core. We obsess about wowing the organizations and users that join our platform. As Operations Coordinator, you: ● Lead new users through our onboarding process, optimizing platform configurations and workflows to meet their specific needs, optimizing adoption. ● Identify and understand customer requirements, quantifying needs, and establishing measurable goals for achieving success. ● Create clear and compelling descriptions of community health care services on the Caredove platform, configuring forms, appointment availability, workflows, and settings to enhance access for the public and referring clinicians. ● Document step-by-step workflows and intake outcomes specific to each customer, ensuring readability and clarity in process documentation. ● Assist clients in improving communication and streamlining service access through online appointment booking and referral options. ● Provide support to existing customers via chat, email, and Zoom, addressing issues promptly and proactively guiding them in leveraging Caredove features effectively. ● Be the lead contact to support a portfolio of customers of varying sizes, providing light ongoing support to ensure their ongoing satisfaction, success, and renewal. ● Strategize with customers to develop effective communication strategies for promoting their services to the community. ● Drive the expansion of regional service networks by delighting customers. ● Develop tutorials, educational materials, and other relevant content within the Caredove platform to support customer success and user adoption. ● Collaborate closely with other teams to address customer issues promptly and identify opportunities for product enhancement. ● Contribute to the strategic scaling of our business by streamlining operational processes where possible. You will be a great fit for this position if you: ● Are a driven self-starter that takes initiative to drive knowledge sharing and scalability. ● Leverage AI tools in your day to day functions to maximize your productivity. ● Possess a strong inclination towards being helpful, proactive, conscientious, and make a positive impact. ● Are an empathetic communicator with a passion for supporting others. ● Exhibit empathy and effective communication skills to provide exceptional support. ● Excel in problem-solving, with a resourceful and industrious mindset focused on finding practical solutions to challenges. ● Have strong written and verbal communication skills. ● Are excited to learn about the home care and community support sectors. ● Showcase strong research skills, both online and offline, to gather relevant information and data to support decision-making and problem-solving. ● Have proven experience managing multiple projects, clients, and responsibilities simultaneously, demonstrating strong organizational skills and attention to detail. ● Thrive in an environment where you are given responsibilities that make a meaningful impact. ● Possess a passion for technology and stay updated with modern software tools and solutions. ● Have great real-life analytical problem solving chops. ● Are a university graduate with 1+ year of software customer support, operations, and/or analytics experience. Bonus Points for: ● Knowledge of the health care or community service sector. ● Experience using CRMs and customer communication or support software. ● Speaking and writing French. This role may not be a good fit for you if: ● you need somebody staring over your shoulder and micromanaging you to be productive End Notes... We want to build a place where people enjoy working together to solve hard problems. We are a small but growing team, and our roles and responsibilities are still a little bit fluid depending on the pressures of the day. We hold each other up, we make tough decisions together, we brainstorm regularly, we value “team” over “ego”, we give and take constructive criticism, we celebrate success, we get it done, we mentor, we wear hoodies AND suits. We avoid report writing, long emails, and using business jargon. We try to live healthy lives.

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More about this job

Responsibilities

Onboard customers and configure Caredove services, forms, appointment availability, and workflows to meet their needs, while providing ongoing support and guidance to a portfolio of clients. Develop customer education materials, improve operational processes, and collaborate across teams to resolve issues and strengthen customer success and service access.

Requirements

Applicants should be university graduates with at least one year of experience in software customer support, operations, and/or analytics, along with strong communication, organization, research, and problem-solving skills. The role also calls for initiative, empathy, comfort managing multiple responsibilities, and an interest in technology; health or community-service knowledge and CRM or support-software experience are bonuses.

Skills

Customer Support
Customer Onboarding
Project Coordination
Workflow Configuration
Process Documentation
Problem-Solving
Written Communication
Verbal Communication
Research
Analytical Thinking
Organization
Attention To Detail
AI Tool Use
Content Development
Customer Success

Remote locations

Orillia, Ontario, Canada

Remote locations (standardized)

Orillia, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Caredove
Community Health
Home Care
Customer Onboarding
Customer Support
Customer Success
Service Access
Referral Management
Online Appointment Booking
Intake Forms
Workflow Configuration
Process Documentation
EMR
CRM
Customer Communication Software
Support Software
Zoom
AI Tools
Tutorials
Educational Materials
Project Coordination
Operational Processes
Patient Outcomes
Regional Service Networks
Health Care Services

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