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Added 28 mins ago
H
Senior Project Architect
HDR
Calgary, AB
- Full-time
We believe architecture is more than designing buildings, it’s about providing solutions to societal challenges and creating stronger, more vibrant communities. As part of our Architecture…
Added 1 hour ago
GP
Commercial Services Specialist
Greek Peak Mountain Resort
NS · Richmond Road, NS
- Full-time
…experience. Responsibilities for this position span across client service and sales, product implementation, and operational…
Added 1 hour ago
CC
Corporate Account Executive
Canon Canada
Ottawa, ON
- Full-time
Refined analytical abilities to understand complex client needs, determine Canon solutions, and create customer proposals.
Added 1 hour ago
TI
Strategic Sales Executive - Energy Services
Trane Italia
Ottawa, ON
- Full-time
As a Strategic Sales Executive at Trane Technologies, you will serve in the internal role of Comprehensive Solutions Account Executive within our Energy Services business in Canada. In this…
Added 1 hour ago
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Senior Consultant, Service Experience
Visa
Toronto, ON
- Full-time
…implementation and release readiness, continuous improvement, and client engagement across Visa Commercial Solutions. This role supports strategic Commercial Money Movement Solutions…
Added 1 hour ago
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Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
- Full-time
The Senior Director, Issuing Solutions Sales, Canada will serve as a senior commercial leader responsible for driving revenue growth, market expansion, and client adoption across Visa's…
Added 1 hour ago
SS
Gestionnaire de projet expert | Expert Project Manager
Sopra Steria
Montreal, QC
- Full-time
…ses clients dans leur transformation numérique grâce à des solutions innovantes et collaboratives. Avec 50 000 employé·e·s dans près de 30 pays et un chiffre d’affaires de 5,1 milliards…
Added 1 hour ago
A
Consultant, Stratégie de vente au détail
Accenture
Toronto, ON
- Full-time
Soutenir des équipes afin de fournir des solutions stratégiques commerciales, opérationnelles et technologiques de calibre mondial qui répondent aux besoins des clients.
Added 1 hour ago
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Senior Marketing & Growth Manager
ElektraFi
Vancouver, BC
- Full-time
Plan, promote, and coordinate webinars, executive gatherings, networking events, and community experiences, including logistics and timely follow-up campaigns.
Added 1 hour ago
O
National Accounts Director
OPENLANE
Brampton, ON · Toronto, ON · CAN - ON - Brampton (Toronto)
- $125,000 to $150,000 CAD / year
- Full-time
Solutions-Oriented Problem Solver: You thrive on resolving complex corporate client bottlenecks, proactively addressing operational vulnerabilities before they impact customer health.
Added 1 hour ago
SI
Acquisition Account Manager (Sales), Staples Promotional Products
Staples Inc.
Calgary, AB
- Full-time
…business pipeline and turn promising opportunities into lasting client partnerships. You will work with leading organizations across Canada to understand their goals and bring together…
Added 2 hours ago
B
Business Architect Portfolio Management - Rise Program
BMO
Toronto, ON · FCP
- Full-time
Ensure future-state solutions reflect portfolio-construction practices, managed-account trends and advisor and client needs.
Added 2 hours ago
M
Commercial Account Executive II
MainMicro
Montreal, QC
- Full-time
Internal position title: Commercial Account Executive II
Added 2 hours ago
UI
Junior Business Analyst
Util-Assist Inc.
Newmarket, ON
- Full-time
Prepare presentations, reports, executive summaries, and other client-facing materials.
Added 2 hours ago
FC
Finance Manager
Fidelity Canada
Toronto, ON
- Full-time
…achieving their objectives by identifying issues, recommending solutions, providing financial transparency and value-added financial assessments. This is achieved by establishing strong…
Added 2 hours ago
RB
Director, Business Development - Asset Servicing
Royal Bank of Canada
Toronto, ON
- Full-time
…provider of asset servicing, custody, and fund administration solutions. Trusted by institutional investors, asset managers, and financial intermediaries worldwide, we deliver unparalleled…
Added 2 hours ago
K
Senior Product Manager, Growth
KOHO
Remote, Canada
- $160,000 to $200,000 CAD / year
- Full-time
- Remote
Identify and reduce friction across the user journey. Whether it’s funnel drop-offs, onboarding bottlenecks, or underperforming growth channels - diagnose root causes and ship solutions.
Added 3 hours ago
T
Account Executive
TBWA\Canada
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
As an Account Executive at TBWA\Canada, you will play a key role in bringing great ideas to life by serving as the link between our clients and internal agency teams. You will help manage…
Added 3 hours ago
HI
Commercial Account Manager
HUB International
Chilliwack, BC
- Full-time
Respond to client requests directly (or indirectly from the Senior Account Manager/Account Executive and/or Marketer), compiling information and submitting information to appropriate…
Added 3 hours ago
M
RQ11708 - Project Manager/Leader - Intermediate
Maarut
Toronto, ON
- Contract
Articulates and prioritizes issues and risks at senior executive levels and recommends mitigation strategies for decision makers.
Added 3 hours ago
H
Account Executive
hireVouch
Canada
- Full-time
Our client is a fast-growing health-tech startup transforming how healthcare organizations deliver, manage, and improve care through innovative technology. We are building solutions to…
Added 3 hours ago
PM
Controller
Prime Management Group Inc.
London, ON
- $110,000 to $140,000 CAD / year
- Full-time
Prime Management Group Inc. is pleased to conduct a confidential search on behalf of our client for a strategic, commercially minded, and growth-oriented Controller. Reporting to the Vice…
Added 3 hours ago
MT
Senior Account Executive
MT Talent Solutions Inc.
Markham, ON
- Full-time
We are proud to support our client in hiring a Senior Account Executive as they continue to grow their team. Our client is an established organization within the service industry, known for…
Added 4 hours ago
G
Manager, Client Success
GovAI
Waterloo, ON
- $100,000 to $130,000 CAD / year
- Full-time
The Manager, Client Success leads the team responsible for ensuring GovAI’s customers achieve measurable value from the company’s products and services. This role oversees Client Success…
Added 4 hours ago
SL
Vice President, Product Management
Sitero LLC
Mississauga, ON
- Full-time
…our growing portfolio of eClinical and eCompliance technology solutions. This is a senior leadership role reporting to the executive team, responsible for driving product strategy across…

CareerJoy

Learning and Development Program Manager

Ottawa, ON, K1Z 5J2, Canada

Salary Range $70K-$80K · Full-time

Apply About employer

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Job details

Pay: Salary Range $70K-$80K
Job type: Full-time
Experience: 4+ Years of Relevant Experience: Program/project management, service delivery coordination, or event planning in professional services, corporate L&D, or leadership development.
Posting language: English
Posted: Oct 7, 2026

Original job description

Learning & Development Program Manager

Ontario or Quebec (Hybrid) | Bilingual Preffered(French/English)

Salary Range $70K-$80K

Who We Are & Why It Matters

Work fundamentally shapes the quality of all of our lives. As you read this, you are probably looking for a specific fit: a place where you can grow and develop as a person and a leader. This is a space where you will be challenged, have a genuine voice in decision-making, and directly impact the working lives of Canadians.

Every day, we work across Canada to make work better for Canadian professionals. Our mission is to help every Canadian reach their full professional potential by growing their career and leadership intelligence. We believe in the inherent value of the individual and are committed to supporting change, igniting growth, and providing practical wisdom. We believe that people made better is work made better.

What We Do: We are an award-winning boutique HR services firm partnering with over 2,300+ of Canada's leading organizations - including World Vision, Shopify, The United Way, Toyota Manufacturing, and the Government of Canada. With a physical presence from St. John’s to Victoria and a robust global virtual delivery model, we offer leadership development, executive coaching, career transition, and team engagement solutions.

Our 94% client referral rate stems from our core pillars: Human. Modern. Canadian. Results.

About This Role

The Program Manager owns the delivery of CareerJoy’s client programs and partnerships, combining program oversight with hands-on coordination. You bring people, schedules, systems, and learning experiences together so clients and participants receive consistent, thoughtful service from initial setup through completion and follow-through.

Your portfolio includes modular blended learning programs, tailored People and Culture solutions, Leadership & executive coaching and coaching circles, psychometric assessments, and workshops. For custom initiatives, you also manage and participate in the project from discovery through development and delivery, keeping requirements, content, timelines, scope, and cross-functional milestones aligned.

You build trusted client relationships, work closely with Practice Leaders, solution and instructional designers, coaches, and facilitators, and monitor delivery against agreed outcomes. You are equally comfortable leading a client progress meeting, resolving a delivery issue, or handling invitations, onboarding, and live event technology. This role offers a voice in improving how CareerJoy works and delivers its services.

The Role

Program Ownership & Client Partnerships

End-to-End Program Ownership: Manage the full delivery lifecycle - from kickoff, setup, and participant onboarding to workshop execution, coaching streams, assessment debriefs, and structured follow-through.
Primary Contact & Relationship Nurturing: Serve as the primary contact for assigned client partnerships, holding regular check-ins during active engagements and post-delivery to foster long-term trust, account retention, and ongoing collaboration.
Outcome Storytelling: Monitor delivery against client goals, collaborating with Practice Leaders to synthesize outcome data, participant growth stories, and impact metrics for executive account reviews.

Project Management & Delivery Coordination

Custom Project Leadership: Manage tailored initiatives from discovery to completion - coordinating requirements, content development, dependencies, risks, and handoffs across solution architects, instructional designers, and delivery teams.
Delivery Logistics & Escalation: Build work-back schedules, coordinate materials/invitations, anticipate operational bottlenecks, and resolve scheduling, tech, or participant issues, serving as the frontline point of escalation.

Assessments Administration & Event Production

Assessments & Portals: Administer assessment tools (e.g., EQ-i 2.0, DiSC, 360 surveys), coordinate debriefs, and guide participants through learning portals.
Virtual & On-Site Production: Direct workshop and coaching event production across Microsoft Teams and Zoom (event setup, breakout rooms, facilitator prep, live tech troubleshooting) as well as on-site logistics

Feedback Synthesis & Continuous Improvement

Holistic Feedback Translation: Capture and aggregate multi-channel feedback (pulse surveys, coach observations, debriefs) to refine content pacing, improve internal workflows, and elevate both team and client experiences.
Systems Integrity & Workflow Optimization: Maintain clean CRM and program records (HubSpot, PandaDoc, project platforms) and leverage frontline insights to enhance templates, quality controls, and CareerJoy’s evolving Microsoft 365/Teams environment.
Cross-Functional Team Guidance: Guide facilitators, coaches, and support staff through collaborative coordination, keeping client goals, delivery responsibilities, and milestones clear.

What you bring

4+ Years of Relevant Experience: Program/project management, service delivery coordination, or event planning in professional services, corporate L&D, or leadership development.
Blended Learning Expertise: Experience delivering programs combining virtual/in-person workshops, coaching streams, and psychometric assessments.
Balanced Execution: Ability to manage high-level project schedules and client progress meetings alongside direct execution of tactical coordination during peak volumes.
Relationship Focus: Proven ability to build and sustain high-trust relationships with HR leaders, corporate partners, and public sector executives.
Tech Savviness: Proficiency with M365, Teams, Zoom, HubSpot (or equivalent CRM), Asana, and survey/assessment tools.

Preferred Assets

Full professional fluency in English and French, written and spoken, to support our national bilingual client base.
Proximity to Ottawa to support hybrid operations, local partner engagements, and occasional on-site workshops.

How We Work

Commitment: We lead ourselves first, then others, bring a growth mindset, and pursue healthy performance over perfection.
Character: We are resilient, adaptable, service-oriented, and act with integrity, bringing a professional and enjoyable presence.
Competency: We think strategically and creatively, communicate clearly, listen to understand, and approach challenges as opportunities.
Culture: We work with respect, agility, and trust, encouraging ideas, open communication, and mutual support.

What we offer

Competitive base salary reflecting skills and experience. Salary range to be confirmed for the combined role.
Hybrid working model, technology hardware, and health and wellness benefits, vacation
Professional growth through exposure to HR services, executive development, and business operations in a supportive environment.

How to apply

Along with your resume, share a two-minute video or a short cover letter note answering:
How do you use foresight and project management to deliver a seamless experience across multiple moving parts?
What excites you about managing learning, leadership, and client experiences at CareerJoy?

Apply About employer

More about this job

Responsibilities

The Program Manager oversees the full delivery lifecycle of client programs, including onboarding, workshop execution, and coaching streams. They also manage custom project initiatives, coordinate cross-functional teams, and maintain strong client relationships to ensure high-quality service delivery.

Requirements

Candidates must have at least 4 years of experience in program or project management within professional services or corporate learning and development. Proficiency in M365, CRM tools, and experience with blended learning and psychometric assessments are required.

Skills

Program management
Project management
Service delivery coordination
Event planning
Blended learning
Psychometric assessments
Microsoft 365
Microsoft Teams
Zoom
HubSpot
Asana
Instructional design
Leadership development
Executive coaching
Data analysis

Benefits

Health and wellness benefits
Professional growth opportunities
Hybrid working model
Technology hardware

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Learning and Development
HR Services
Project Management
Client Partnerships
Blended Learning
Executive Coaching
Psychometric Assessments
EQ-i 2.0
DiSC
360 Surveys
Microsoft 365
Microsoft Teams
Zoom
HubSpot
PandaDoc
Asana
Workshop Facilitation
Account Management
Operational Logistics
Professional Services
Leadership Development
Career Transition
Team Engagement
Bilingual
Hybrid Work
Project Lifecycle
Stakeholder Management
Data Synthesis
Workflow Optimization

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