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Added 5 mins ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering…
Added 5 mins ago
B-
Geotechnical Engineer
B2Gold - Nunavut
NU · Nunavut, Canada
- Full-time
Respond to ground control issues and logbook entries by investigating conditions, recommending corrective actions, and implementing mitigation strategies to maintain safe operations.
Added 5 mins ago
CH
Associate Director, Financial Operations
Covenant House Toronto
Toronto, ON
- Full-time
…preserve operational continuity while modernizing financial operations. The Associate Director will lead full-cycle accounting and procurement, complex payroll oversight, audit readiness…
Added 5 mins ago
MM
Continous Imrovement Engineer
Modine Manufacturing Company
Calgary, AB
- Full-time
…global company headquartered in Racine, Wisconsin (USA), with operations in North America, South America, Europe and Asia. For more information about Modine, visit…
Added 21 mins ago
LC
Assistant Department Manager Part Time Day
Loblaw Companies Limited
Halifax, NS
- Part-time
Lead, mentor and empower team members to improve efficiency, engagement, and retention
Added 21 mins ago
CB
Chief Estimator - CapWest
CapWest Build
Vancouver, BC
- Full-time
Lead bid handover meetings with Project Management and Operations on awarded work.
Added 21 mins ago
TL
Vice President - General Manager, Canada
the LEGO Group
Markham, ON · Canada Sales Office Markham
- Full-time
Are you ready to lead the LEGO® Group's Canadian operations? We are seeking a commercially savvy General Manager to oversee the strategic and operational aspects of our Canadian business.…
Added 21 mins ago
I
Client Onboarding Specialist
iQmetrix
Winnipeg, MB
- Full-time
Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering…
Added 21 mins ago
I
Client Onboarding Specialist
iQmetrix
Regina, SK
- Full-time
Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering…
Added 21 mins ago
I
Client Onboarding Specialist
iQmetrix
Vancouver, BC
- Full-time
Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering…
Added 21 mins ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering…
Added 21 mins ago
K
Manager, Infrastructure, Capital Projects & Sustainability Advisory - Governance & Strategy
KPMG
Langley (District), BC · Vancouver, BC · Victoria, BC · Langley, British Columbia
- Full-time
Work in a dynamic and cross-functional team, with an understanding of operating in an infrastructure delivery, operations, and management context
Added 21 mins ago
BM
Chef d’équipe en vente au détail / Retail Team Lead
Brand Momentum
Montreal, QC
- $60,000 CAD / year
- Full-time
…responsable de stimuler la performance des ventes, de gérer les opérations quotidiennes sur le terrain et de superviser les escalades dans la région, tout en assurant l’alignement avec les…
Added 35 mins ago
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Supervisor, Restaurants and Banquets- Flex - Year Round
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
The purpose of this role is to lead frontline operations by supervising team members, ensuring exceptional guest service, and supporting the efficient delivery of restaurant and banquet…
Added 35 mins ago
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Conference Porter Supervisor - Flex - Year Round
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
The purpose of this role is to lead the Porter team in delivering exceptional guest service by managing event space set-up and tear-down, maintaining standards, coordinating logistics, and…
Added 35 mins ago
WB
Events Coordinator
Whistler Blackcomb
Whistler, BC
- Temporary
As an Event Coordinator, you’ll support and lead the planning, organization, and execution of on-mountain races and sporting events. This role focuses on both office-based administrative…
Added 35 mins ago
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Carrier Manager
Lush Fresh Handmade Cosmetics North America
Toronto, ON
- Full-time
We are looking for a dynamic and creative individual who identifies with our values and ethics to join our support team as a Carrier Manager. The role’s primary responsibility is developing…
Added 36 mins ago
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Duty Manager
Concord Sundial Management Inc
Whistler, BC
- Up to $27 CAD / hour
Lead by example and foster a positive team culture.
Added 36 mins ago
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Senior Project Architect
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Calgary, AB
- Full-time
Lead a multidiscipline team and perform layout and detailing on architectural projects
Added 36 mins ago
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Director, People & Culture - Workday Transformation Product Manager
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Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
…to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury…
Added 42 mins ago
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MR. MIKES® Cranbrook - FOH Daytime Supervisor
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- From $20 CAD / hour
- Full-time
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Added 51 mins ago
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MRB Coordinator
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Calgary, AB
- Full-time
Primarily onsite role supporting manufacturing operations.
Added 51 mins ago
EI
Factory Test Automation Lead
Ecolab Inc.
Calgary, AB
- Full-time
The Factory Test Automation Lead, reporting within the Product Quality organization, is responsible for leading the development, implementation, and continuous improvement of automated…
Added 51 mins ago
Freight Manager
Lush Handmade Cosmetics
Toronto, ON
The Freight Manager will lead a high-performing team, developing talent and building organizational capability while partnering closely with Supply Chain, Finance, Operations, Procurement,…
Added 1 hour ago
LF
Freight Manager
Lush Fresh Handmade Cosmetics North America
Toronto, ON
- Full-time
The Freight Manager will lead a high-performing team, developing talent and building organizational capability while partnering closely with Supply Chain, Finance, Operations, Procurement,…

CareerJoy

Learning and Development Program Manager

Ottawa, ON, K1Z 5J2, Canada

Salary Range $70K-$80K · Full-time

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Job details

Pay: Salary Range $70K-$80K
Job type: Full-time
Experience: 4+ Years of Relevant Experience: Program/project management, service delivery coordination, or event planning in professional services, corporate L&D, or leadership development.
Posting language: English
Posted: Oct 7, 2026

Original job description

Learning & Development Program Manager

Ontario or Quebec (Hybrid) | Bilingual Preffered(French/English)

Salary Range $70K-$80K

Who We Are & Why It Matters

Work fundamentally shapes the quality of all of our lives. As you read this, you are probably looking for a specific fit: a place where you can grow and develop as a person and a leader. This is a space where you will be challenged, have a genuine voice in decision-making, and directly impact the working lives of Canadians.

Every day, we work across Canada to make work better for Canadian professionals. Our mission is to help every Canadian reach their full professional potential by growing their career and leadership intelligence. We believe in the inherent value of the individual and are committed to supporting change, igniting growth, and providing practical wisdom. We believe that people made better is work made better.

What We Do: We are an award-winning boutique HR services firm partnering with over 2,300+ of Canada's leading organizations - including World Vision, Shopify, The United Way, Toyota Manufacturing, and the Government of Canada. With a physical presence from St. John’s to Victoria and a robust global virtual delivery model, we offer leadership development, executive coaching, career transition, and team engagement solutions.

Our 94% client referral rate stems from our core pillars: Human. Modern. Canadian. Results.

About This Role

The Program Manager owns the delivery of CareerJoy’s client programs and partnerships, combining program oversight with hands-on coordination. You bring people, schedules, systems, and learning experiences together so clients and participants receive consistent, thoughtful service from initial setup through completion and follow-through.

Your portfolio includes modular blended learning programs, tailored People and Culture solutions, Leadership & executive coaching and coaching circles, psychometric assessments, and workshops. For custom initiatives, you also manage and participate in the project from discovery through development and delivery, keeping requirements, content, timelines, scope, and cross-functional milestones aligned.

You build trusted client relationships, work closely with Practice Leaders, solution and instructional designers, coaches, and facilitators, and monitor delivery against agreed outcomes. You are equally comfortable leading a client progress meeting, resolving a delivery issue, or handling invitations, onboarding, and live event technology. This role offers a voice in improving how CareerJoy works and delivers its services.

The Role

Program Ownership & Client Partnerships

End-to-End Program Ownership: Manage the full delivery lifecycle - from kickoff, setup, and participant onboarding to workshop execution, coaching streams, assessment debriefs, and structured follow-through.
Primary Contact & Relationship Nurturing: Serve as the primary contact for assigned client partnerships, holding regular check-ins during active engagements and post-delivery to foster long-term trust, account retention, and ongoing collaboration.
Outcome Storytelling: Monitor delivery against client goals, collaborating with Practice Leaders to synthesize outcome data, participant growth stories, and impact metrics for executive account reviews.

Project Management & Delivery Coordination

Custom Project Leadership: Manage tailored initiatives from discovery to completion - coordinating requirements, content development, dependencies, risks, and handoffs across solution architects, instructional designers, and delivery teams.
Delivery Logistics & Escalation: Build work-back schedules, coordinate materials/invitations, anticipate operational bottlenecks, and resolve scheduling, tech, or participant issues, serving as the frontline point of escalation.

Assessments Administration & Event Production

Assessments & Portals: Administer assessment tools (e.g., EQ-i 2.0, DiSC, 360 surveys), coordinate debriefs, and guide participants through learning portals.
Virtual & On-Site Production: Direct workshop and coaching event production across Microsoft Teams and Zoom (event setup, breakout rooms, facilitator prep, live tech troubleshooting) as well as on-site logistics

Feedback Synthesis & Continuous Improvement

Holistic Feedback Translation: Capture and aggregate multi-channel feedback (pulse surveys, coach observations, debriefs) to refine content pacing, improve internal workflows, and elevate both team and client experiences.
Systems Integrity & Workflow Optimization: Maintain clean CRM and program records (HubSpot, PandaDoc, project platforms) and leverage frontline insights to enhance templates, quality controls, and CareerJoy’s evolving Microsoft 365/Teams environment.
Cross-Functional Team Guidance: Guide facilitators, coaches, and support staff through collaborative coordination, keeping client goals, delivery responsibilities, and milestones clear.

What you bring

4+ Years of Relevant Experience: Program/project management, service delivery coordination, or event planning in professional services, corporate L&D, or leadership development.
Blended Learning Expertise: Experience delivering programs combining virtual/in-person workshops, coaching streams, and psychometric assessments.
Balanced Execution: Ability to manage high-level project schedules and client progress meetings alongside direct execution of tactical coordination during peak volumes.
Relationship Focus: Proven ability to build and sustain high-trust relationships with HR leaders, corporate partners, and public sector executives.
Tech Savviness: Proficiency with M365, Teams, Zoom, HubSpot (or equivalent CRM), Asana, and survey/assessment tools.

Preferred Assets

Full professional fluency in English and French, written and spoken, to support our national bilingual client base.
Proximity to Ottawa to support hybrid operations, local partner engagements, and occasional on-site workshops.

How We Work

Commitment: We lead ourselves first, then others, bring a growth mindset, and pursue healthy performance over perfection.
Character: We are resilient, adaptable, service-oriented, and act with integrity, bringing a professional and enjoyable presence.
Competency: We think strategically and creatively, communicate clearly, listen to understand, and approach challenges as opportunities.
Culture: We work with respect, agility, and trust, encouraging ideas, open communication, and mutual support.

What we offer

Competitive base salary reflecting skills and experience. Salary range to be confirmed for the combined role.
Hybrid working model, technology hardware, and health and wellness benefits, vacation
Professional growth through exposure to HR services, executive development, and business operations in a supportive environment.

How to apply

Along with your resume, share a two-minute video or a short cover letter note answering:
How do you use foresight and project management to deliver a seamless experience across multiple moving parts?
What excites you about managing learning, leadership, and client experiences at CareerJoy?

Apply About employer

More about this job

Responsibilities

The Program Manager oversees the full delivery lifecycle of client programs, including onboarding, workshop execution, and coaching streams. They also manage custom project initiatives, coordinate cross-functional teams, and maintain strong client relationships to ensure high-quality service delivery.

Requirements

Candidates must have at least 4 years of experience in program or project management within professional services or corporate learning and development. Proficiency in M365, CRM tools, and experience with blended learning and psychometric assessments are required.

Skills

Program management
Project management
Service delivery coordination
Event planning
Blended learning
Psychometric assessments
Microsoft 365
Microsoft Teams
Zoom
HubSpot
Asana
Instructional design
Leadership development
Executive coaching
Data analysis

Benefits

Health and wellness benefits
Professional growth opportunities
Hybrid working model
Technology hardware

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Learning and Development
HR Services
Project Management
Client Partnerships
Blended Learning
Executive Coaching
Psychometric Assessments
EQ-i 2.0
DiSC
360 Surveys
Microsoft 365
Microsoft Teams
Zoom
HubSpot
PandaDoc
Asana
Workshop Facilitation
Account Management
Operational Logistics
Professional Services
Leadership Development
Career Transition
Team Engagement
Bilingual
Hybrid Work
Project Lifecycle
Stakeholder Management
Data Synthesis
Workflow Optimization

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