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Careers at ONroute

Dutton ONroute - Full-Time Shift Supervisor - Tim Hortons

ON, Canada
Dutton, ON, Canada
Southwold, ON, Canada
West Lorne, ON, Canada
Chatham-Kent, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

27585 HWY 401 EASTBOUND, DUTTON, N0L 1J0

Working at ONroute means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. You have the chance to work in our busy and fast-paced plazas that feature our leading brands including Tim Hortons, Starbucks, Popeyes, Burger King, Wendy’s, Subway, New York Fries, and our very own retail convenience outlet - ON Market. You won’t get this kind of experience anywhere else!

What we offer:

· Flexible hours/ shifts

· $20.25 per hour

· Overnight shift premium pay

· Meal allowance provided during shifts

· Benefits plan; Health and Dental coverage

· Employer match Registered Retirement Savings Plan

· Paid Training

· Free uniforms

· Safe, respectful and inclusive workplace

The job:

SHIFT SUPERVISOR’s primary purpose is to support management in monitoring the day-to-day activities of employees in aiding in monitoring productivity, responsibility for work and ensure that business runs smoothly, and we deliver exceptional customer service and create a positive and safe work environment for employees.

Monitor, Plan and observe the day-today activities of employees, co-ordinates breaks, and keeps management informed of area activities and significant issues
Creates and provides a safe and positive work environment free of harassment and violence
Models company brand standards and adheres to all policies and SOP’s in a professional manner
Completes opening, daily and closing procedures/checklist in accordance with company policies
Follows all company cash handling policies and always maintains proper security of cash, and voids transaction as needed
Resolves customer complaints in a manner consistent with policy and with customer satisfaction in mind
Practices excellent food safety and sanitation practices and complies with all H&S standards
Places and receives product along with performing monthly inventory
Deliver training in different brands for new employees
Respond to guest injuries and property damage, complete reports and record timely to HUB/IFM

New Position: No
Backfill Position: Yes

Reliable transportation is required as our plazas are located on the 401/ 400 highways, and public transportation is not available.

Who you are matters:
While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most important thing is who you are!

Your values are like our values – Teamwork, Accountability, Agility, Innovation, Integrity & Community Partnership – these are the things that exemplify the positive customer-first culture we are building at ONroute. “Every Customer – Every Time”: this will make us a Great Place to Work for our team members.

About us:

ONroute is the proud operator of 23 convenient plazas located along Highways 400 and 401. Our locations are designed to provide travellers with fresh and exciting food and beverage options, gas, and other amenities that improve their travel experience. At ONroute, we strive to be more than just the next highway stop, and are here to anticipate, meet, and exceed the needs of Ontario’s travellers with a customer-obsessed team driven to deliver excellence.

ONroute committed to a diverse and inclusive workplace for all. We have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and applicants. Accommodations during the application process are available upon request.

ONroute is an equal opportunity employer that is committed to having a diverse, equitable, and inclusive workplace for all. We value team members with diverse backgrounds and experiences, as we believe it makes our company a better place to work and for our customers to experience. We welcome all applicants and offer reasonable accommodations for people with disabilities upon request throughout the hiring process.

ONroute is recognized under the Temporary Foreign Worker Program’s Recognized Employer Pilot (REP)

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More about this job

Responsibilities

Monitor and coordinate employees’ daily activities, including breaks, productivity, training, and adherence to company standards, while keeping management informed. Support smooth operations by handling cash and inventory, resolving customer complaints, maintaining food safety and workplace safety, and documenting incidents.

Requirements

Previous restaurant, food service, or retail experience is welcomed but is not stated as a requirement. Reliable transportation is required because the highway plaza is not served by public transportation.

Skills

Employee Supervision
Team Coordination
Customer Service
Conflict Resolution
Cash Handling
Food Safety
Sanitation
Health and Safety Compliance
Inventory Management
Product Ordering and Receiving
Employee Training
Opening and Closing Procedures
Incident Reporting
Communication
Problem-Solving

Benefits

Flexible Hours and Shifts
Overnight Shift Premium Pay
Meal Allowance
Health and Dental Coverage
Paid Training
Free Uniforms
Safe and Inclusive Workplace

Visa sponsorship

Not detected in the job text

Keywords

Shift Supervision
Employee Productivity
Team Coordination
Customer Service
Tim Hortons
Brand Standards
Standard Operating Procedures
Opening Procedures
Closing Procedures
Cash Handling
Transaction Voids
Customer Complaints
Food Safety
Sanitation
Health and Safety
Product Ordering
Product Receiving
Monthly Inventory
Employee Training
Incident Response
Injury Reporting
Property Damage Reporting
Workplace Safety
Harassment Prevention
Retail
Food Service

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