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Carefor Health & Community Services

Client Services Coordinator (CSC) Ottawa

760 Belfast Road, Ottawa, ON, K1G 6M8, Canada

Job type: Full-time
Apply by: Oct 1, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Who We Are

Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.

For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives.

This is a unionized position under CUPE 4999.

This is a full-time, permanent position with the Allied Health desk.

Hours are 8:00 a.m. - 4:00 p.m. with a fair share of weekends.

Overview

The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The Client Services Coordinator also maintains accurate documentation and communications with clients, service providers, and others. users. A Client Services Coordinator may have to manage client expectations to ensure the expected service level is achieved.

Responsibilities

Schedules service providers for client visits in areas assigned by the manager.
Provides work schedules to staff that meet client needs and maximize continuity of care.
Keeps up to date with daily changes such as staff availability, changes in client service authorizations and/or care plans
Ensures client and service provider information is accurate and up to date in the scheduling database
Provides timely information, through the use of communication technology (telephone, fax, e-mail, voicemail), to field staff, service providers, co-workers, Managers and Supervisors, clients, and customers
Verifies visit confirmations from field staff and processes in a timely manner to be processed by the billing department
Verifies payroll information for field staff in a timely manner ensuring the accuracy of hours, mileage, stats, and premiums.
Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not seen/ not found visits, extensions to planned review dates
Works collaboratively as part of a team willing to assist others and mentor new staff
Contributes to the principles of customer-focused service and continuous quality improvement
Functions and completes all duties in compliance with Occupational Health and Safety legislation, regulations, and Carefor policies, procedures, and standards

Qualifications

Diploma or Degree from an accredited College or University
Previous scheduling experience preferred
Experience using database software and Microsoft Office Suite
Accurate and efficient computer data-entry skills
Knowledge of medical terminology is considered an asset
Demonstrated problem-solving skills
Excellent interpersonal skills
Proven ability to manage coinciding demands, and demonstrated flexibility to adjust priorities to meet changing demands and circumstances
Ability to respond appropriately in pressure situations with a calm and professional demeanor
Ability to plan, organize and coordinate activities
Must be able to work independently and within a team
Excellent communication skills, both verbal and written

What We Offer

Competitive wages
Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
Employee Group Benefit Plan
Premiums for evening and weekend shifts
Paid Travel and time
Paid Orientation
Paid professional development and training
Employee Assistance Program

EDI Statement

Carefor values equity, diversity and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your recruiter know when contacted. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

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More about this job

Responsibilities

The Client Services Coordinator manages service provider scheduling to ensure client visits are properly assigned and expectations are met. They also maintain accurate documentation and communicate effectively with clients, staff, and management to ensure service continuity.

Requirements

Candidates must possess a diploma or degree from an accredited institution and demonstrate strong computer data-entry skills. Previous scheduling experience and proficiency with database software are preferred.

Skills

Scheduling
Data entry
Microsoft office suite
Problem-solving
Interpersonal skills
Communication
Time management
Medical terminology
Database management
Customer service

Benefits

Pension plan
Health insurance
Flexible schedule
Paid travel
Paid orientation
Professional development
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Home care
Community support
Scheduling
Database software
Microsoft office
Data entry
Medical terminology
Payroll
Billing
Customer service
Occupational health and safety
CUPE 4999
HOOPP
Client services
Communication technology

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