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Carefor Health & Community Services

Program Scheduler (Full Time Permanent)

760 Belfast Road, Ottawa, ON, K1G 6M8, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 5, 2027
Posting language: English
Posted: Oct 5, 2026

Original job description

Who We Are

Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.

For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives.

Overview

Under the direction of the Manager, Client Care, Homemaking & Going Home, the Program Scheduler works as part of the Client Services Team to implement Carefor’s approved and prescribed processes to develop and maintain the master rotation for Homemakers and PSW staff across Champlain.

Responsibilities

Responds to and manages employee absences to ensure client visits are assigned

Acts as support contact to contracted service providers

Completes all required tasks to ensure there is adequate staff scheduled to meet service requirements, which involves anticipating and monitoring needs and initiating appropriate action

Provides work schedules and grants time off to staff in consultation with Manager, while working within the provisions of program policy and procedures

Works in liaison with the Manager to inform of any scheduling and/or contracted service provider issues

Supports waitlist management principles

Coordinates orientation/training for new staff in applicable programs

Creates and distributes various schedules and master rotations

Provides timely information, using technology (Alayacare, Caredove, telephone, e-mail, voicemail), to field staff, contracted service providers, co-workers, managers, supervisors, and clients, ensuring staff scheduling meets service delivery needs

Gathers and prepares program statistics as required – staffing numbers, admissions

Contributes to the principles of customer-focused service and continuous quality improvement

Handle time sensitive incoming staffing and/or client requests (time off, hospitalization, complaints)

Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures, and participates in training as required

Qualifications

Minimum high school diploma
Minimum 2-3 years scheduling experience
Minimum 2-3 years scheduling experience in supporting contracted service providers
Experience scheduling within the confines of collective agreements and labour standards
Proficiency in MS Office programs, including Outlook, faxing software, and database management
Must have office administration or office information technology expertise
Experience in clinical environment is considered an asset
Bilingualism (spoken French) is a requirement

Competencies

This position requires someone with the ability to deal with issues and tasks proactively and simultaneously, with a calm demeanour and a customer centric approach.

Good organizational, time management, time management, and prioritization skills.

Proven ability to work both independently as well as collaboratively as part of a team and with managers/supervisors

Well-developed communication skills (English) both oral and written

Ability to proactively provide effective, timely solutions.

Ability to plan, organize, and coordinate activities in a fast paced environment

What We Offer

Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
Employee Group Benefit Plan
Paid Orientation
Paid professional development and training
Employee Assistance Program

EDI Statement

Carefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please let us know in your application if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

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More about this job

Responsibilities

The Program Scheduler manages staff rotations and schedules for Homemakers and PSWs to ensure adequate service coverage. They also act as a liaison for contracted service providers and handle time-sensitive staffing requests.

Requirements

Candidates must have a high school diploma and at least 2-3 years of scheduling experience, preferably within a clinical environment. Proficiency in MS Office and bilingualism in French and English are required.

Skills

Scheduling
Database management
Time management
Communication skills
Customer service
Organizational skills
Prioritization
Problem solving
Office administration
Bilingualism
MS Office
Alayacare
Caredove
Data entry

Benefits

Defined pension plan
Group benefit plan
Paid orientation
Paid professional development
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Scheduling
Home care
Community support
Not-for-profit
PSW
Homemaking
Master rotation
Alayacare
Caredove
MS Office
Outlook
Database management
Collective agreements
Labour standards
Occupational health and safety
Waitlist management
Customer-focused service
Quality improvement
Bilingual
Administrative

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