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CarePartners

Billing Quality Lead -Temporary Full Time

Mississauga, ON, Canada

Full-time · Temporary

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Job details

Job type: Full-time · Temporary
Apply by: Nov 5, 2026
Experience: 1-3 years of office or customer service experience
Posting language: English
Posted: Oct 29, 2026

Original job description

Who We Are

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

Overview

We are currently looking for someone to join our team in the role of Billing Quality Lead in our Mississauga office. The ideal candidate will have a strong customer-service focused attitude and will provide expertise and support on rejection related issues within an integrated patient focused service delivery model.

This is a Temporary 12 month Full-Time position.

What We Offer

Competitive salary, comprehensive health and dental benefits
Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
Inspiring leadership and opportunities for professional growth
Rewarding and meaningful work in healthcare
This position offers a competitive compensation grid, with progression based on hours worked and role-specific criteria. The hourly range is $22.62 to $30.35, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What The Role Involves

Communicating and collaborating with the Ontario Health atHome and subcontractors regarding invoices/billing files and rejected billings
Collaborating with our internal finance department and local program leadership
Facilitates reduction of rejected billings through support to the local program leadership (i.e. report compliance)
Collecting, entering, and sharing data related to rejections and invoicing to ensure performance and quality standards are being met
Troubleshooting rejection related issues and providing necessary information including supportive documentation
Managing a tracker of reconciliation of invoices and billing rejections
Coordinate and action invoice corrections or submit late billing to the HSSCC or subcontractor as well as coordinating reimbursement for overbilling
Follow up with stakeholders via voicemail and email
Other duties as assigned

What You Bring

Post-Secondary Education in Healthcare, Administration, Finance or a related field
1-3 years of office or customer service experience
Strong proficiency in all aspects of Microsoft office, with proven skills in Word and Excel
Keen attention to detail, ability to prioritize, multitasking skills and organizational skills
A high attention to detail and the ability to work in a fast-paced environment

Exceptional analytical and problem-solving skills.
Advanced knowledge of scheduling systems i.e. Procura/CIMS considered an asset

Excellent English verbal and written communication skills
Experience in the health care field or homecare sector an asset

Experience in collections considered an asset

Positive attitude, willing to learn, grow and be an integral member of the team
Clear Background Check

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.

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More about this job

Responsibilities

The Billing Quality Lead will manage billing rejections, collaborate with internal finance and external stakeholders, and ensure performance standards are met. They are responsible for troubleshooting rejection issues, maintaining reconciliation trackers, and coordinating invoice corrections.

Requirements

Candidates must have post-secondary education in a relevant field and 1-3 years of office or customer service experience. Proficiency in Microsoft Office and strong analytical and organizational skills are required.

Skills

Billing
Customer service
Microsoft Office
Word
Excel
Data entry
Analytical skills
Problem-solving
Organizational skills
Multitasking
Attention to detail
Collections
Scheduling systems
Procura
CIMS
Communication

Benefits

Health benefits
Dental benefits
Employee Assistance Program
Perkopolis
Rewards Points

Visa sponsorship

Not detected in the job text

Keywords

Billing
Quality Assurance
Healthcare
Administration
Finance
Invoicing
Reconciliation
Microsoft Office
Word
Excel
Procura
CIMS
Collections
Customer Service
Data Management
Reporting
Compliance
Stakeholder Management
Home Health Care
Documentation

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