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Added 11 mins ago
HF
Customer Service Associate
Habitat for Humanity Southern Alberta
Calgary, AB
- Full-time
The Customer Service Associate focuses primarily on customer service. This role is to provide customer service on the sales floor and maintain customer satisfaction by being professional,…
Added 11 mins ago
Digital Analyst
Hydro One Networks Inc
Toronto, ON
…Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and…
Added 11 mins ago
Graphic Designer, VPI (Value Partners Investments)
The Canada Life Assurance Company
Winnipeg, MB
Value Partners Investments (VPI) is looking for a creative and talented Graphic Designer. Reporting to the Marketing Manager, the successful candidate will be responsible for designing…
Added 11 mins ago
RM
Assistant Technical Audit Team
Regional Municipality of Peel
Brampton, ON
- Other
Reporting to the Program Manager, Policy Research and Business Strategies, you will assist with organizing and preparing waste composition data for the Waste planning team.
Added 41 mins ago
NP
Pharmacy Manager
Northway Pharmacy
Winnipeg, MB
- Full-time
…thinking, decision-making, conflict resolution, and customer service skills, is a strong collaborator, has the ability and willingness to learn, has a growth mindset and can work…
Added 41 mins ago
T
Recruitment Specialist I
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 41 mins ago
Project Manager, Market Strategy & Understanding
Ipsos
Toronto, ON
As a Project Manager, you will be a key member of a team of dynamic and passionate professionals. The role will assist with functional and technical knowledge and help with the deployment…
Added 56 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Richmond, BC
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 56 mins ago
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Residential Support Worker-Casual
The Salvation Army Canada and Bermuda Territory
Moncton, NB · Greenfield House
- Part-time
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Added 56 mins ago
BC
Purchasing Administrator - Buildings West
Bird Construction
Edmonton, AB
- Full-time
Support Purchasing Manager on daily administrative tasks
Added 56 mins ago
M
Cook I
Marriott
Saskatoon, SK
- Full-time
…maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and…
Added 1 hour ago
RM
Building Operations Technician
Regional Municipality of Peel
Brampton, ON
- Other
Work to ensure facilities support continuous program service delivery to residents in Peel
Added 1 hour ago
C
Operations Manager
CarePartners
Brockville, ON
- Full-time
We are looking for an EXTRAORDINARY LEADER. The Operations Manager reports to the Director of Operations and is accountable for leading the Personal Support and Nursing Management team in…
Added 1 hour ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mount Pearl, NL
Demonstrates superior customer service in accordance with Safeway’s programs
Added 1 hour ago
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Audit Manager I (ATH 1239)
TD
Toronto, ON
- Full-time
Continuously enhance knowledge / expertise in own area Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely…
Added 2 hours ago
TT
Project Manager, Renewable Energy Programs (14011)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
Ready to help lead TTC's transition to a zero-emission future? We are seeking an experienced Program Manager, Renewable Energy Programs to oversee a portfolio of complex, multi-year capital…
Added 2 hours ago
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Regional Municipality of Peel
Brampton, ON
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Added 2 hours ago
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Regional Municipality of Peel
Brampton, ON
- $94,455 to $106,262 CAD / year
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Added 3 hours ago
UO
Resource Sharing Assistant I
University of Victoria
Victoria, BC
- Full-time
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Added 4 hours ago
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Financial Management Analyst - Management Analyst 4
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Saint-Paul, NB · St.-Paul, NB
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Added 8 hours ago
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Global Account Manager
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Toronto, ON · North York, ON
- Full-time
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Added 8 hours ago
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Scheduler - 2FT
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- Full-time
Reporting to the Scheduling Manager, this position will create the master scheduling plan of all casino staff and will understand the casino business model and importance of staffing to…
Added 9 hours ago
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The Rec Room South Edmonton Common - Amusement Host/Cashier
Cineplex
AB · S. Edm. The Rec Room
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…of Amusement Host – The Rec Room, reporting to the Amusement Manager. This position will be based at ourSouth Edmonton Common, 17 25 99…
Added 9 hours ago
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Coordinator, Special Projects
City of Brampton
Brampton, ON
- Full-time
Reporting to the Senior Manager, Community Safety & Well Being, the Coordinator will be responsible for on-site engagement, coordination, data collection, and risk identification at…
Added 11 hours ago
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Part Time Bridal Sales
David's Bridal
Cambridge, ON
- $16 to $25.8 CAD / hour
- Part-time
…customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling…

CarePartners

Operations Manager

Brockville, ON, Canada

The salary range is $89,505.00 to $110,994.00, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience. · Full-time

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Job details

Pay: The salary range is $89,505.00 to $110,994.00, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.
Job type: Full-time
Apply by: Nov 9, 2027
Experience: 3-6 years of previous leadership experience and a proven track record of coaching and supporting teams
Posting language: English
Posted: Nov 9, 2026

Original job description

Who We Are

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

Overview

We are looking for an EXTRAORDINARY LEADER. The Operations Manager reports to the Director of Operations and is accountable for leading the Personal Support and Nursing Management team in the region. This person will provide professional knowledge and support to the team in the daily operations of client services, case management, human resources and claims management in accordance with CarePartners’ mission statement, established policies and procedures, relevant legislation, government guidelines, the Collective Agreement, ESA, Ontario 2000 and local contract requirements.

We have an opening available for a dynamic leader to join our team in the position of Operations Manager, South East and Champlain region.

This position can be based in our Brockville or Pembroke offices with flexibility to work hybrid a portion of the time, and may include travel throughout the South East and Champlain regions.

What We Offer

Competitive salary based on experience
Flexibility to work remotely a portion of the time
Supportive and positive leadership support
Robust Employee Assistance Program (EAP) for you and your family members
Health & dental benefits, plus retail discounts and recognition rewards
Opportunities to volunteer in countries with limited access to healthcare services
This position offers a competitive compensation grid, with salary progression based on hours worked and role-specific criteria. The salary range is $89,505.00 to $110,994.00, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What The Role Involves

Building and coaching your team:

Applying your leadership skills to provide training, supervision, and coaching to evaluate members of the Personal Support and Nurse Management Teams.
Assisting Management with recruitment efforts.
Identifying and conducting training and development opportunities to enable members of the management team and support staff to attain program goals.
Supporting with managing front line staff performance issues, coaching and development.
Developing consistent workflow routines to support patient service satisfaction.

Monitoring quality and compliance:

Reviewing service audits and administrative procedures in order to make improvement recommendations.
Ensuring that service standards and procedures for client services are met through supervision and Quality Management (QM) and Risk Management policies and practices.
Monitoring compliance with employment legislation, OH&S policies and practices, service contracts, ESA, Ontario 2000 and the Collective Agreement (if applicable).

Supporting Health and safety:

Reviewing Supervisor Accident Investigation Reports (SAIR) for accuracy, trends, and risk and training issues.
Assisting Managers in facilitating modified work opportunities.
In consultation with the Corporate OH&S department, implements preventative Health and Safety programs.

Representing your branch:

Actively participates on internal and external committees and in community functions (i.e. community advisory committees/boards, workshops, job/health fairs, provider meetings)
Communicating and liaising with major purchasers/funders and other community agencies to discuss their satisfaction with service delivery, any concerns and case management issues.

What You Bring

Registered Nurse (RN) or Registered Practical Nurse (RPN) degree or diploma
Current College of Nurses of Ontario (CNO) registration in good standing
Diploma or Degree in a Health Care or Human Resources related field
Membership with a Regulated Health Professional/Regulatory Body is an asset
3-6 years of previous leadership experience and a proven track record of coaching and supporting teams
A strong desire and commitment to making a difference in the lives of our patients
Exceptional interpersonal skills and people management skills
Excellent communication skills including verbal and written skills
Proven computer skills, including e-mail, MS Word and Outlook, work scheduling systems
Excellent analytical and problem-solving skills
Case management skills are an asset
A strong desire and commitment to making a difference in the lives of our patients
Exceptional interpersonal skills
A valid Driver’s license and reliable personal vehicle
Excellent English verbal and written communication skills
Current immunization record
To protect our patients, we require a current vulnerable sector check and a clear background check

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.

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More about this job

Responsibilities

The Operations Manager leads the Personal Support and Nursing Management team to ensure high-quality client services and operational efficiency. They are responsible for coaching staff, monitoring compliance with legislation and company policies, and representing the branch in the community.

Requirements

Candidates must hold a degree or diploma as a Registered Nurse (RN) or Registered Practical Nurse (RPN) with current CNO registration. A minimum of 3-6 years of leadership experience and strong interpersonal and analytical skills are required.

Skills

Leadership
Team management
Coaching
Case management
Human resources
Quality management
Risk management
Performance management
Communication skills
Analytical skills
Problem-solving
Nursing
Compliance monitoring
Health and safety
Interpersonal skills

Benefits

Health insurance
Dental benefits
Employee assistance program
Retail discounts
Recognition rewards

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Home health care
Nursing management
Personal support
Case management
Human resources
Claims management
Quality management
Risk management
Employment legislation
OH&S
Collective agreement
Registered Nurse
Registered Practical Nurse
CNO
Leadership
Coaching
Performance management
Compliance
Community outreach
Healthcare administration
Staff supervision
Service audits
Accident investigation
Modified work
MS Word
Outlook
Scheduling systems
Vulnerable sector check
Background check

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