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Added 12 mins ago
C
Claims Representative II, Special Lines
Co-operators
AB · Moncton, NB · Guelph, ON · London, ON · Toronto, ON · Mississauga, ON · Calgary, AB · BC · Edmonton, AB
- Full-time
…farm claims. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric…
Added 12 mins ago
RM
Building Operations Technician
Regional Municipality of Peel
Brampton, ON
- Other
…partner to the business and have a passion for excellent customer service – this is the role for…
Added 12 mins ago
Quality Assurance Associate
Canadian Blood Services
Winnipeg, MB · Vancouver, BC
Drawing from your analytical and problem-solving skills, you will monitor and enhance product and service quality by analyzing data, conducting root cause investigations, and tracking…
Added 12 mins ago
SA
Sales Representative
Steele Auto Group
Dieppe, NB
- Full-time
Employee Discounts - On vehicle purchases, parts, and service at any of our locations
Added 12 mins ago
MC
Licensed Financial Services Associate - Full Time
Meridian Credit Union
Port Colborne, ON
- $60,000 to $64,000 CAD / year
- Full-time
Continued individual learning and development to align with Meridian core competencies and values while delivering on action plans aligned with Employee Engagement results.
Added 12 mins ago
EM
Driver - Kitchener
Enterprise Mobility
Kitchener, ON
- $17.95 CAD / hour
- Part-time
…destination(s) while giving helpful, courteous and professional customer…
Added 12 mins ago
C
Operations Manager
CarePartners
Brockville, ON
- Full-time
Robust Employee Assistance Program (EAP) for you and your family members
Added 12 mins ago
JC
Store Manager
JYSK Canada
Prince George, BC
- $57,000 to $62,000 CAD / year
- Full-time
A free 24/7 Employee Assistance Program available to you and your family.
Added 12 mins ago
JC
Sales Colleague
JYSK Canada
Lethbridge, AB
- Part-time
As a Sales Colleague, you will provide fast and friendly service to our customers. You will need to have strong product knowledge and ensure the product presentation on the floor is…
Added 27 mins ago
HG
Benefits Navigator
Humankind Global Recruitment
Ottawa, ON
- Full-time
…Veterans Affairs Canada and community resources. We are hiring an employee for our Benefit Navigator role to join their growing…
Added 27 mins ago
LE
Talent & Culture Specialist
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
…strengthen employer branding, and support culture, engagement and employee communications across an organization of approximately 300 employees. This role is well suited to a hands-on…
Added 27 mins ago
DI
General Manager
Drake International
Cambridge, ON
- $100,000 to $140,000 CAD / year
- Full-time
Benefits: Extended health and dental coverage, RRSP matching and additional employee benefits
Added 27 mins ago
VLT Cashier/Bartender
Canad Inns
Portage la Prairie, MB
…well the Bartender/VLT Cashier will maintain an atmosphere and service that are conducive to guest satisfaction, ensuring future…
Added 27 mins ago
Delivery Driver
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Regina, SK
Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From…
Added 27 mins ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mount Pearl, NL
Demonstrates superior customer service in accordance with Safeway’s programs
Added 27 mins ago
EH&S Representative
G3 Canada Limited
Winnipeg, MB
…provide a unique competitive alternative to farmers and superior service to customers and stakeholders. The integrity and resourcefulness of our people are the foundation of that…
Added 27 mins ago
Talent Acquisition & Culture Specialist
Human Resources
Toronto, ON
…strengthen employer branding, and support culture, engagement and employee communications across an organization of approximately 300 employees. This role is well suited to a hands-on…
Added 27 mins ago
T
Audit Manager I (ATH 1239)
TD
Toronto, ON
- Full-time
Continuously enhance knowledge / expertise in own area Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely…
Added 42 mins ago
M
MCC Quality and Training Lead
Medavie
Dartmouth, NS · NS Communication Centre Dartmouth
- Full-time
There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.
Added 42 mins ago
B
Hardware Technician Manager
BinSentry
Kitchener, ON
- Full-time
…feed ordering efficiency, raising healthier animals, improving employee safety, reducing their environmental footprint and - most significantly - uncovering new savings. Today, BinSentry is…
Added 42 mins ago
Lead Customer Service Representative
Circle K
Amherst, NS
As a Lead Customer Service Representative, you will enjoy:
Added 42 mins ago
AA
Store Driver
Advance Auto Parts
Picton, ON
- $17.95 to $18.85 CAD / hour
- Part-time
Sales aptitude and customer service orientation
Added 42 mins ago
KB
Helly Hansen - Assistant Store Manager @The Westin Resort
Kontoor Brands, Inc.
Whistler, BC
- Full-time
React quickly to all customer and/or employee injuries and report them immediately to Human Resources.
Added 57 mins ago
TT
Manager, Project Controls (14009)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
…Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many…
Added 57 mins ago
RC
Sales Specialist
Randstad Canada
Brantford, ON
- Full-time
…top talent supply with active client orders. From negotiating service rates to conducting account reviews and overseeing permanent placement workflows, your day ensures exceptional service…

CarePartners

Operations Manager

Brockville, ON, Canada

The salary range is $89,505.00 to $110,994.00, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience. · Full-time

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Job details

Pay: The salary range is $89,505.00 to $110,994.00, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.
Job type: Full-time
Apply by: Nov 9, 2027
Experience: 3-6 years of previous leadership experience and a proven track record of coaching and supporting teams
Posting language: English
Posted: Nov 9, 2026

Original job description

Who We Are

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

Overview

We are looking for an EXTRAORDINARY LEADER. The Operations Manager reports to the Director of Operations and is accountable for leading the Personal Support and Nursing Management team in the region. This person will provide professional knowledge and support to the team in the daily operations of client services, case management, human resources and claims management in accordance with CarePartners’ mission statement, established policies and procedures, relevant legislation, government guidelines, the Collective Agreement, ESA, Ontario 2000 and local contract requirements.

We have an opening available for a dynamic leader to join our team in the position of Operations Manager, South East and Champlain region.

This position can be based in our Brockville or Pembroke offices with flexibility to work hybrid a portion of the time, and may include travel throughout the South East and Champlain regions.

What We Offer

Competitive salary based on experience
Flexibility to work remotely a portion of the time
Supportive and positive leadership support
Robust Employee Assistance Program (EAP) for you and your family members
Health & dental benefits, plus retail discounts and recognition rewards
Opportunities to volunteer in countries with limited access to healthcare services
This position offers a competitive compensation grid, with salary progression based on hours worked and role-specific criteria. The salary range is $89,505.00 to $110,994.00, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What The Role Involves

Building and coaching your team:

Applying your leadership skills to provide training, supervision, and coaching to evaluate members of the Personal Support and Nurse Management Teams.
Assisting Management with recruitment efforts.
Identifying and conducting training and development opportunities to enable members of the management team and support staff to attain program goals.
Supporting with managing front line staff performance issues, coaching and development.
Developing consistent workflow routines to support patient service satisfaction.

Monitoring quality and compliance:

Reviewing service audits and administrative procedures in order to make improvement recommendations.
Ensuring that service standards and procedures for client services are met through supervision and Quality Management (QM) and Risk Management policies and practices.
Monitoring compliance with employment legislation, OH&S policies and practices, service contracts, ESA, Ontario 2000 and the Collective Agreement (if applicable).

Supporting Health and safety:

Reviewing Supervisor Accident Investigation Reports (SAIR) for accuracy, trends, and risk and training issues.
Assisting Managers in facilitating modified work opportunities.
In consultation with the Corporate OH&S department, implements preventative Health and Safety programs.

Representing your branch:

Actively participates on internal and external committees and in community functions (i.e. community advisory committees/boards, workshops, job/health fairs, provider meetings)
Communicating and liaising with major purchasers/funders and other community agencies to discuss their satisfaction with service delivery, any concerns and case management issues.

What You Bring

Registered Nurse (RN) or Registered Practical Nurse (RPN) degree or diploma
Current College of Nurses of Ontario (CNO) registration in good standing
Diploma or Degree in a Health Care or Human Resources related field
Membership with a Regulated Health Professional/Regulatory Body is an asset
3-6 years of previous leadership experience and a proven track record of coaching and supporting teams
A strong desire and commitment to making a difference in the lives of our patients
Exceptional interpersonal skills and people management skills
Excellent communication skills including verbal and written skills
Proven computer skills, including e-mail, MS Word and Outlook, work scheduling systems
Excellent analytical and problem-solving skills
Case management skills are an asset
A strong desire and commitment to making a difference in the lives of our patients
Exceptional interpersonal skills
A valid Driver’s license and reliable personal vehicle
Excellent English verbal and written communication skills
Current immunization record
To protect our patients, we require a current vulnerable sector check and a clear background check

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.

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More about this job

Responsibilities

The Operations Manager leads the Personal Support and Nursing Management team to ensure high-quality client services and operational efficiency. They are responsible for coaching staff, monitoring compliance with legislation and company policies, and representing the branch in the community.

Requirements

Candidates must hold a degree or diploma as a Registered Nurse (RN) or Registered Practical Nurse (RPN) with current CNO registration. A minimum of 3-6 years of leadership experience and strong interpersonal and analytical skills are required.

Skills

Leadership
Team management
Coaching
Case management
Human resources
Quality management
Risk management
Performance management
Communication skills
Analytical skills
Problem-solving
Nursing
Compliance monitoring
Health and safety
Interpersonal skills

Benefits

Health insurance
Dental benefits
Employee assistance program
Retail discounts
Recognition rewards

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Home health care
Nursing management
Personal support
Case management
Human resources
Claims management
Quality management
Risk management
Employment legislation
OH&S
Collective agreement
Registered Nurse
Registered Practical Nurse
CNO
Leadership
Coaching
Performance management
Compliance
Community outreach
Healthcare administration
Staff supervision
Service audits
Accident investigation
Modified work
MS Word
Outlook
Scheduling systems
Vulnerable sector check
Background check

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