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CarePros

TFC Program Supervisor

Edmonton, AB, T6H 4A6, Canada

Pay: $2 Million Alberta Auto insurance liability.
Job type: Full-time
Working hours: 40 hours per week
Posting language: English
Posted: Sep 25, 2026

Apply About employer

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Original job description

Therapeutic Foster Care (TFC) Program Supervisor – Edmonton, AB

CarePros is one of Edmonton's leading agencies providing Therapeutic Foster Care Placements to youth with complex behavioural needs, significant trauma, emotional dysregulation, and high-acuity support requirements. We focus on cultural connection, family reunification, and the transition into adulthood. The youth in our care require therapeutic crisis intervention, medication administration, behavioural support planning, and consistent trauma-informed responses during escalations.

You will oversee Family-Based and frontline service providers, ensuring that services delivered meet the needs of our youth and their families in a compassionate and respectful manner. The TFC Program Supervisor reports to the Senior Program Supervisor, while managing responsibilities focused on supportive care and engagement with our persons served. This role supports families from all backgrounds throughout the intake process through to discharge. You will oversees the day-to-day operations of your TFC placements and Family-Based programs. This includes coaching your frontline Child and Youth Care Workers (CYCWs), ensuring documentation and reporting standards are met, and helping to create stability in high-needs environments.

You Will Need

Confidence and experience working with high intensity specialized programming, complex behaviours, and trauma.
Experience supporting escalated youth safely and therapeutically.
Medication management experience.
Critical Incident Reporting knowledge.
Strong leadership under pressure.
The ability to stay calm, regulated, and professional in unpredictable situations.
A hands-on leadership style.

Work Schedule

Full-time, permanent.
Monday to Friday (40 hours per week).
On-call rotation required.

Why This Work Matters

You’ll know you’re succeeding when:

Your care families and CYCWs know they can go to you with any question or concern.
The youth feel safe, valued, and genuinely cared for thanks to the trust and consistency you bring.
Your CYCWs begin to mirror your approach, your calm, and your standards.
You see growth unfold as youth develop new skills, form meaningful relationships, and participate more fully in their communities.

The TFC Program Supervisor role is demanding. It will stretch your patience, your creativity, and your leadership. It will give you the chance to make a lasting impact in the lives of youth.

What You’ll Do

Build trust through consistency, engagement, and genuine connection.
Lead, coach, and mentor your CYCWs.
Set and maintain high standards of care.
Support scheduling, staffing, and day-to-day operations.
Collaborate with internal teams (People & Culture, Finance).
Partner with families, caregivers, and external stakeholders.
Ensure safety, compliance, and program consistency.
Participate in on-call support rotation.
Distribute data reports to various internal/external stakeholders.
Develop and implement service process improvements to increase quality of care provided.
Respond when necessary to crisis situations.
Manage safety plans.

What You Bring

Core Requirements

3+ years of direct care experience with children and youth that have complex developmental disabilities and/or significant mental health needs.
3+ years of supervisory experience in front-line care. Managing front-line care employees and family based contractors.
3+ years of experience working with Children and Family Services, Family Support for Children with Disability. Working with children and youth contracts.
Post-secondary education in Child and Youth Care, Social Work, or a related field.
Valid Alberta Class 5 Driver’s License.
3-year Alberta Driver’s Abstract.
Reliable 4-door vehicle.
Alberta Vehicle Registration.
$2 Million Alberta Auto insurance liability.
Clear Criminal Record Check with Vulnerable Sector Check VSC (within past 5 months).
Clear Intervention Record Check IRC (within past 5 months).
Standard/Intermediate First Aid with CPR Level C.

What Sets You Apart

You lead by example, not just direction.
You stay calm, grounded, and decisive in high-stress situations.
You are solution-focused and growth-oriented.
You understand trauma-informed care and child development.

You must be able to:

Stay active throughout your shift (walking, standing, engaging).
Support physical environments indoors and outdoors.
Bend, crouch, and respond quickly.
Lift up to 10 lbs occasionally.
Maintain energy and presence for the duration of your shift.

What You Get

Health, dental, vision, and travel benefits.
Employee & Family Assistance Program.
Group RRSP matching (after one year).
Ongoing training & professional development.
Cornell University TCI Certification.
Access to innovative care technology + mobile tools.
A collaborative, supportive team environment.
Real opportunities for growth within a rapidly expanding organization.

We take our responsibility seriously. The youth we support deserve consistency, safety, and care they can trust. If you are ready to step into a role that will challenge you, grow you, and allow you to make a real impact, apply today!

#hp

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More about this job

Responsibilities

The TFC Program Supervisor oversees day-to-day operations of therapeutic foster care placements, ensuring high standards of care and safety for youth. They are responsible for coaching frontline staff, managing documentation, and collaborating with families and stakeholders to support youth development.

Requirements

Candidates must have at least 3 years of direct care and supervisory experience with youth having complex needs, along with a post-secondary degree in a related field. A valid driver's license, reliable vehicle, and clear criminal and intervention record checks are mandatory.

Skills

Therapeutic crisis intervention
Medication administration
Behavioural support planning
Trauma-informed care
Leadership
Crisis management
Staff supervision
Documentation
Reporting
Child and youth care
Conflict resolution
Safety planning
Mentoring
Communication
Critical incident reporting

Benefits

Health insurance
Dental insurance
Vision insurance
Travel benefits
Employee & family assistance program
Group RRSP matching
Professional development
Training

Visa sponsorship

Not detected in the job text

Keywords

Therapeutic Foster Care
Child and Youth Care
Social Work
Trauma-informed care
Crisis intervention
Medication management
Behavioural support
Leadership
Case management
Family reunification
Critical Incident Reporting
Staff supervision
Compliance
Data reporting
Safety planning
Mentorship
Alberta Class 5 Driver’s License
First Aid
CPR
TCI Certification

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