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MQ
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- $60,000 to $75,000 CAD / year
- Full-time
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COMMERCIAL ACCOUNT MANAGER, SMALL BUSINESS - Scarborough
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Toronto, ON · Scarborough, ON
- Full-time
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CareRx

Pharmacy Operations & Training Lead

Edmonton, AB, Canada

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

About CareRx Corporation

At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way.

Reporting to the designated Manager, this position is responsible for facilitating training of new and existing employees to ensure all existing pharmacy operating procedures and best practices are followed. Training may be delivered one-to-one or in groups, using approved training content where available such as, videos, job aids, quick reference guides.

Why you should join CareRx

Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.
Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.
Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.
Defined Work Schedule: Offers a healthy work-life balance with predictable hours.
Focus on Care: Work in an environment where your clinical expertise takes priority - without the demands of retail pharmacy.
Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.
Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.
Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.
Celebrations and Community: From cultural events to team socials and holiday fun - we make time to connect, celebrate and enjoy the moments that bring us together.

Role Accountabilities:

Facilitating training of new and existing employees on existing pharmacy operating procedures and best practices.
Re-training of current employees as needed.
Perform training evaluations to assess the effectiveness of existing materials and content.
Identify areas where work instruction, online courses, job aids etc. are required or where existing content needs to be updated.
Track employee training progress.
Provide regular feedback to the designated Manager as well as the training team.
Provide a safe, comfortable, environment to support learning.
Work with the designated Manager to modify or redesign training delivery, content, and/or activities to provide training accommodation as needed.

What You Bring To The Team

Minimum of 2-3 years sector pharmacy operations experience coupled with strong pharmacy knowledge and subject matter expertise.
Experience facilitating 1:1 and/or group training.
Proficiency with the Telus Health Kroll system.
Proficiency with eMAR platforms
Flexibility in working hours to accommodate the needs of the trainees.

Qualities for Success:

Passion for excellence with the ability to motivate others and provide constructive feedback.
Excellent communication and interpersonal skills with the ability to interact with all levels of the organization.
Demonstrated excellent presentation and group facilitation skills.
Ability to work effectively both independently and as a positive contributor to the team.
Flexibility in working hours to accommodate the needs of the trainees.
Flexible and able to prioritize tasks to meet deadlines.
Excellent time management skills and attention to details.
Strong work ethic and sense of ownership and confidentiality.

MINIMUM EDUCATION AND EXPERIENCE

1+ years’ experience in a Pharmacy Assistant Data Entry position
Previous experience in Long – Term Care pharmacy an asset
Training experience an asset

Location: This is on-site role at our Edmonton Pharmacy and follows a five-day workweek with weekend rotation.
Opportunity: This is a current existing position
AI Disclosure: CareRx does not use AI to screen candidates

Application Process 

CareRx is committed to employment equity and a diverse, inclusive workplace where everyone can thrive. We welcome applicants of all abilities and will provide accommodations upon request throughout the selection process.

All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted. 

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More about this job

Responsibilities

The Pharmacy Operations & Training Lead is responsible for facilitating training for new and existing staff on pharmacy operating procedures and best practices. They will also evaluate training effectiveness, track employee progress, and collaborate with management to update training materials.

Requirements

Candidates must have 2-3 years of pharmacy operations experience and proficiency with Telus Health Kroll and eMAR platforms. Strong communication skills and experience in facilitating group or one-on-one training are essential for success in this role.

Skills

Pharmacy operations
Training facilitation
Group facilitation
Telus Health Kroll
eMAR platforms
Instructional design
Performance evaluation
Communication
Interpersonal skills
Time management
Attention to detail
Data entry
Long-term care pharmacy
Mentoring
Feedback delivery

Benefits

Medical coverage
Dental coverage
Flexible benefits
Work-life balance
Professional growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy Operations
Training Lead
Long-term Care
Specialty Pharmacy
Telus Health Kroll
eMAR
Instructional Design
Employee Development
Pharmacy Assistant
Data Entry
Clinical Outcomes
Standard Operating Procedures
Mentorship
Performance Tracking
Healthcare
Congregate Living
Retirement Communities
Training Evaluation
Work-life Balance
Professional Development

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