Closed listing
Manager, Clinical Services
- Toronto, ON, Canada
$120,000 to $130,000 USD / year · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $120,000 to $130,000 USD / year
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Reporting to the Vice President, Clinical Services, the Clinical Services Manager is responsible for the oversight of Clinical Services team in Ontario East. Through leading a team of Clinical Consultant Pharmacists, pharmacy technicians and assistants the Clinical Services Manager ensures a smooth and effective day to day operations of clinical services.
Why you should join CareRx
Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.
Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.
Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.
Defined Work Schedule: Offers a healthy work-life balance with predictable hours.
Focus on Care: Work in an environment where your clinical expertise takes priority - without the demands of retail pharmacy.
Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.
Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.
Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.
Celebrations and Community: From cultural events to team socials and holiday fun - we make time to connect, celebrate and enjoy the moments that bring us together.
Role Responsibilities
Location: Hybrid Position; Travel will be involved
Opportunity: This is a current existing position
Hours: This is a full time position.
AI Disclosure: CareRx does not use AI to screen candidates
Why you should join CareRx
Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.
Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.
Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.
Defined Work Schedule: Offers a healthy work-life balance with predictable hours.
Focus on Care: Work in an environment where your clinical expertise takes priority - without the demands of retail pharmacy.
Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.
Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.
Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.
Celebrations and Community: From cultural events to team socials and holiday fun - we make time to connect, celebrate and enjoy the moments that bring us together.
Role Responsibilities
- Plans, supervises and evaluates the day to day workflow of the clinical team
- Completion of routine assessments of the clinical team's core tasks (visit frequency, audit completion, portal processes, follow-up plans, communication and documentation)
- Completion of routine assessments of medication reviews and ensure all documentation is as per routine practice and provincial legislation
- Clinical revenue generation and expenditures to ensure all staff are meeting performance targets; follow up with clinical team members as required to ensure ongoing accountability
- Schedule and provide oversight of clinical initiatives including transition support, influenza education, and implementation of other programs and initiatives
- Performs duties of a Clinical Consultant Pharmacist
- Project management of initiatives implemented by clinical team (i.e. education, program and resource updates, Policy & Procedure review and refresh, etc.) and provide status updates to VP, Clinical Operations as required
- Provides direction to organize assignments for the Clinical Team
- Facilitate clinical and general business development opportunities for the organization
- Ensures consistency of care is provided to meet staff, customer contract and resident needs
- Operational framework, team and infrastructure needed to support the planning and delivery of programs and services
- Maintains communication with Clinical Pharmacy team
- Develops and revises goals, standards, and objectives for Clinical Team
- Participates in strategic planning of Clinical Pharmacy operations
- Oversees the recruitment of new employees including; opening requisitions, interviewing, and on-boarding
- Facilitates the provision of resources and equipment to deliver resident care
- Manages vacation and time off requests of clinical team
- Accountable for performance of clinical team and clinical services provided to customers
- Support in managing Clinical budget
- Conduct and/or participate in customer business review meetings
- Maintain and manage corporate customer relationships
- Participate in clinical aspects of RFP presentations in pursuit of new customers
- Oversee and facilitate the adoption of new clinical technology into practice
- Participate in relevant Seniors based tradeshows and business development conferences/meetings
- Understand provincial regulations, health authority requirements, and clinical billing legislation
- Registered Pharmacist or other allied health professional in good standing with the applicable provincial regulatory authority (e.g., Ontario College of Pharmacists in Ontario)
- Bachelor of Science in Pharmacy (BScPhm) or Doctor of Pharmacy (PharmD) or equivalent health professional degree
- Eligibility to practice in the province(s) supported
- Valid driver's license and ability to travel regularly to client sites
- Demonstrated proficiency with pharmacy management systems and Microsoft Office Suite
- Minimum 5 years of pharmacist/health care professional experience
- Minimum 3 years of experience in: Long-Term Care, r etirement living, c ontinuing care, g eriatric pharmacy practice
- Minimum 2 years of people leadership experience, including: C oaching and performance management, r ecruitment and onboarding, m anaging remote or geographically dispersed teams
- Experience working with: Medication management programs,q uality improvement initiatives, r egulatory compliance, i nterdisciplinary care teams
- What you would bring to the team: Multi-site leadership experience, e xperience managing clinical consultant pharmacists/allied health professionals, q uality and accreditation experience,b udget and workforce planning experience
Location: Hybrid Position; Travel will be involved
Opportunity: This is a current existing position
Hours: This is a full time position.
AI Disclosure: CareRx does not use AI to screen candidates
More about this job
Responsibilities
Lead and oversee the clinical services team, including daily operations, staff performance, medication reviews, clinical programs, and consistent care delivery across client sites. Manage staffing, budgets, customer relationships, business development, and the adoption of clinical technology while contributing to strategic planning and regulatory compliance.
Requirements
Requires registration as a pharmacist or other allied health professional in good standing, an eligible degree, provincial practice eligibility, a valid driver's license, and proficiency with pharmacy management systems and Microsoft Office. Candidates need at least five years of healthcare experience, including three years in long-term or geriatric care and two years of people leadership, with experience in medication management, quality improvement, regulatory compliance, and interdisciplinary care.
Skills
- Clinical Team Leadership
- Pharmacy Operations
- Long-Term Care
- Geriatric Pharmacy
- Medication Management
- Quality Improvement
- Regulatory Compliance
- Performance Management
- Recruitment And Onboarding
- Remote Team Management
- Project Management
- Budget Management
- Workforce Planning
- Business Development
- Microsoft Office
Benefits
- Flexible Medical And Dental Coverage
- Predictable Work Schedule
- Work-Life Balance
- Career Growth Opportunities
- Job Stability
- Peer-Nominated Awards And Recognition
- Team Social Events And Celebrations
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Management & Leadership
- Human Resources
- Sales
Keywords
- Clinical Services
- Pharmacy Technicians
- Pharmacy Assistants
- Long-Term Care
- Retirement Living
- Continuing Care
- Geriatric Pharmacy
- Medication Reviews
- Quality Improvement
- Regulatory Compliance
- Interdisciplinary Care Teams
- Clinical Billing Legislation
- Provincial Regulations
- Health Authority Requirements
- Pharmacy Management Systems
- Microsoft Office Suite
- Clinical Technology
- Transition Support
- Influenza Education
- Policy And Procedure Review
- Project Management
- Budget Planning
- Workforce Planning
- Recruitment And Onboarding
- Performance Management
- Customer Business Reviews
- Request For Proposal Presentations
- Clinical Accreditation