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Added 12 mins ago
CK
Gérant Magasin
Circle K
Chambly, QC
- Full-time
…of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 43 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…services designed to meet the evolving needs of our growing…
Added 43 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…services designed to meet the evolving needs of our growing…
Added 43 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…services designed to meet the evolving needs of our growing…
Added 43 mins ago
H
Nurse Practitioner
HealthCareersInSask.ca
Île-à-la-Crosse, SK
- Full-time
…The position will report to and work under the direction of a manager in one of the designated program areas. Practicing within Saskatchewan Health Authority policies, CRNS standards, and…
Added 57 mins ago
B
People & Culture Coordinator
BESTSELLER
Montreal, QC
- Full-time
Reports to : Country Manager People & Culture Manager
Added 57 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…services designed to meet the evolving needs of our growing…
Added 57 mins ago
P
Administrateur de magasin temps partiel Quarts de travail flexibles
Pharmaprix
Laval, QC
- Part-time
Review timesheets against payroll posting and advise the manager of any discrepancies.
Added 57 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 1 hour ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 1 hour ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 2 hours ago
R|
Clinical Research Coordinator – Ethics & Regulatory Affairs
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Chronic Viral Illness Service Research team has an active research program, conducting numerous clinical trials each year to provide innovative research to their patients. Under the…
Added 2 hours ago
SD
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Shelburne, ON
- Full-time
Always put the Customer first and provides superior customer service
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Brampton, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we…
Added 2 hours ago
UO
Clinical Manager, Student Health and Wellness
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
The Clinical Manager is responsible for ensuring the effective and efficient delivery of healthcare services to students. This position is responsible for overseeing the clinical…
Added 3 hours ago
RS
INTEGRATED CHILD & YOUTH CLINICAL COUNSELLOR (ICY-CC)
Richmond School District No. 38
Richmond, BC
- Full-time
These community based multidisciplinary teams deliver wraparound mental health and substance use services and supports for children and youth (birth to 18) and their families. The service…
Added 3 hours ago
FH
Patient Care Coordinator, Registered Nurse, Rehabilitation, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $49.2 to $67.08 CAD / hour
- Full-time
Join our team at Ridge Meadows Hospital in beautiful Maple Ridge, B.C. - where your work truly matters and your community feels like home.
Added 3 hours ago
FH
Registered Nurse, Surgical Services - Colon Screening Program
Fraser Health Authority
Surrey, BC
- $41.42 to $59.52 CAD / hour
- Full-time
In collaboration with CSP stakeholders and Manager (or designate), participates in the development of program policies, procedures, standards and processes for colon screening and…
Added 3 hours ago
FH
Coordinator, Home Health Service Line - Surrey
Fraser Health Authority
Surrey, BC
- $49.2 to $67.08 CAD / hour
- Part-time
We are currently looking to fill a Relief Part-Time opportunity for a Coordinator, Home Health Service Line located in Surrey, B.C. This position is available until February 2028 or until…
Added 3 hours ago
FH
Patient Care Coordinator - Burnaby Hospital
Fraser Health Authority
Burnaby, BC
- $49.2 to $67.08 CAD / hour
- Full-time
Burnaby Hospital plays an essential role to those living in the community by delivering a variety health care services. Services and specialties include emergency medicine,…
Added 3 hours ago
FH
Patient Care Coordinator - Neonatal ICU - Surrey Memorial Hospital
Fraser Health Authority
Surrey, BC
- $49.2 to $67.08 CAD / hour
- Other
…work, including overtime, vacations, leave requests, ensuring service levels and staffing requirements are…
Added 3 hours ago
FH
Patient Care Coordinator - Burnaby Hospital
Fraser Health Authority
Burnaby, BC
- $49.2 to $67.08 CAD / hour
- Full-time
Burnaby Hospital plays an essential role to those living in the community by delivering a variety health care services. Services and specialties include emergency medicine,…
Added 3 hours ago
FH
Rehabilitation Assistant - Chenchenstway
Fraser Health Authority
Burnaby, BC
- $32.84 CAD / hour
- Full-time
Under the general supervision of the Manager, Clinical Operations and clinical direction of the Chiefs or Clinical Supervisors for Physiotherapy, Occupational therapy or Recreational…

CareRx

Customer Care Representative

Oakville, ON, Canada

Compensation Range: $18 - $20/hour.

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Job details

Pay: Compensation Range: $18 - $20/hour.
Posting language: English
Posted: Sep 21, 2026

Original job description

CareRx is looking for a highly organized and enthusiastic Customer Care Representative to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities. Under the direction of the Customer Care Manager, the Customer Care Representative is responsible for ensuring that exceptional customer care is provided to all residents and their representatives.

Why you should join CareRx

Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.

Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.

Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.

Defined Work Schedule: Offers a healthy work-life balance with predictable hours.

Focus on Care: Work in an environment where your clinical expertise takes priority - without the demands of retail pharmacy.

Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.

Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.

Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.

Celebrations and Community: From cultural events to team socials and holiday fun - we make time to connect, celebrate and enjoy the moments that bring us together.

Role Accountabilities:

Update and maintain resident profiles and associated accounts within the pharmacy software program
Answering the telephone and all client account inquiries in a timely and professional manner
Contact clients, communicate information about CareRx Pharmacy services and document all applicable prescription and statement payment information
Contact residents and/or their representatives for product payment authorization
Miscellaneous office and administrative support functions when required
Complete daily tasks in accordance with established workplace policies and procedures
Consult with members of the pharmacy management team when there are unresolved issues surrounding day-to-day work functions
Provide exceptional customer care at the highest standard for optimal resident care and quality of pharmacy service
Follow all provincial and federal laws, standards and regulations which govern the practice of pharmacy
Follow all corporate regulations, policies and procedures
Assist in maintaining and monitoring pharmacy inventory
Perform duties and accountabilities of the Pharmacy Assistant, when applicable
Maintain a clean and safe work environment
Ability to effectively train/mentor pharmacy team members as required

What You Will Bring to The Team:

Excellent customer service and interpersonal skills. Fluent in English and French is an asset.
Self-directed, requiring minimal supervision
Knowledge of Microsoft Office, Kroll Windows application and applicable eMAR platforms
Working knowledge of Smart-Link software an asset. Prior experience and knowledge of third party billing
Proven ability to foster strong partnerships with other members of the health care team
Effective organization, planning, and time management skills
An understanding of provincial regulations governing LTC homes and Retirement Communities
Must be highly organized and possess excellent time management skills
Motivated to achieve results that reflect a high standard of quality

Compensation Range: $18 - $20/hour. Actual pay rate will be based on the individual candidate’s credentials and experience.

Location: This is on-site role at our Oakville Pharmacy and follows a five-day workweek.

Work Shifts: Monday to Friday 930am to 530pm

Opportunity: This is a current existing position

AI Disclosure: CareRx does not use AI to screen candidates

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More about this job

Responsibilities

The Customer Care Representative is responsible for maintaining resident profiles, managing client inquiries, and coordinating payment authorizations. They also provide administrative support and ensure pharmacy operations comply with all provincial and federal regulations.

Requirements

Candidates should possess excellent customer service and interpersonal skills with proficiency in Microsoft Office and pharmacy software. Experience with third-party billing and an understanding of regulations governing long-term care homes is required.

Skills

Customer service
Interpersonal skills
Pharmacy software
Microsoft Office
Kroll Windows application
eMAR platforms
Smart-Link software
Third party billing
Time management
Organization
Planning
Communication
Inventory monitoring
Mentoring

Benefits

Medical coverage
Dental coverage
Peer-nominated awards
Team shout-outs
Cultural events
Team socials

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy
Customer Care
LTC Homes
Retirement Communities
Resident Profiles
Pharmacy Software
Kroll
eMAR
Smart-Link
Third Party Billing
Inventory Management
Administrative Support
Healthcare Team
Time Management
Regulatory Compliance

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