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Added 10 mins ago
Sales Associate (Part-Time) | Associé vente et services - CF Carrefour Laval
ALO
Laval, QC
The Sales Associate works to achieve store sales goals by setting the standard of the ALO experiences & Brand Mission. Creating an authentic, organic experience of excellence for every…
Added 11 mins ago
T
Customer Experience Associate
TD
Medicine Hat, AB
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 11 mins ago
T
Personal Banking Associate Trainee
TD
Camrose, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 11 mins ago
T
Director Credit Execution, Commercial National Accounts, Financial Institutions Group
TD
Toronto, ON
- Full-time
…effectively impart their experience on a team of Associates and Associate Directors, developing these individuals to be better equipped to structure credit proposals and evaluate business…
Added 11 mins ago
TS
Union Store Associate
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK
- Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 25 mins ago
SC
Wireless Sales Supervisor
Staples Canada
Pickering, ON
- Full-time
As the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning…
Added 25 mins ago
SI
Wireless Sales Supervisor
Staples Inc.
Mississauga, ON
- Full-time
As the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning…
Added 25 mins ago
SC
Bilingual Strategic Business Development Manager
Staples Canada
QC · QC, Canada
- Full-time
Qualify - Assess customer needs and buying patterns and Staples’ ability to meet them.
Added 26 mins ago
GF
New Business Associate
Greatway Financial Inc.
London, ON
- Full-time
Strong communication and relationship-building skills
Added 26 mins ago
YA
Bilingual French Inbound Customer Engagement Specialist- Hybrid
Yoh, A Day & Zimmermann Company
Vancouver, BC
- Contract
Bilingual French Inbound Customer Engagement Associate needed for a 4 month contract opportunity with SAP Canada located in Vancouver, BC.
Added 26 mins ago
TH
Lead Sales Associate - Full-Time
Tommy Hilfiger
Niagara-on-the-Lake, ON
- Full-time
SUMMARY: The Lead Associate's primary function is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Lead Associate has cash…
Added 26 mins ago
W
(CAN) Staff Pharmacist
Walmart
Calgary, AB
- Full-time
Establish and develop a strong working relationship with Professional Services District Manage and other stakeholders.
Added 26 mins ago
Customer Experience Associate - St. Clair & Via Italia (30 hours/week)
Scotiabank
Toronto, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 41 mins ago
DT
Customer Service Associate I
Dollar Tree Stores
North Battleford, SK
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 41 mins ago
WC
On-Site Solutions Associate - Canada
White Cap
Brampton, ON
- Full-time
Responsible for daily executing of our service commitment and identifying customer's needs as well as outlining specific goals to meet those needs.
Added 56 mins ago
T
Customer Experience Associate
TD
Brampton, ON
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 56 mins ago
T
Personal Banking Associate
TD
Dauphin, MB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 56 mins ago
T
Personal Banking Associate Trainee - Korean Language Skills Considered an Asset
TD
Coquitlam, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 56 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 56 mins ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 56 mins ago
T
Customer Experience Associate
TD
Brampton, ON
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 56 mins ago
TH
Pro Sales Associate Full Time (CARLETON PLACE)
The Home Depot Canada
Carleton Place, ON
- Full-time
…store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department.…
Added 56 mins ago
HP
Sales Associate / Interior Designer
HR Partnering
Toronto, ON
- Full-time
Giorgetti Toronto is building its opening team, and we are looking for an experienced Sales Associate to join us.
Added 56 mins ago
V
Royalmount Senior Sales Associate
Versace
Montreal, QC
- Full-time
…individuals who have a drive to achieve results and a passion for customer engagement. Success starts with being an entrepreneur- by acting as a strong brand representative in the community…
Added 56 mins ago
TS
Store Associate
The Salvation Army in Canada
Vancouver, BC
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.

Carewell

Customer Care Associate, Remote, Alberta Canada

Remote, Canada

Remote

CAD $15 per hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: CAD $15 per hour
Job type: Full-time
Workplace: Remote
Experience: 1-2 years experience in customer care, patient care, or other service-related industry directly taking care of customers
Posting language: English
Posted: Nov 2, 2026

Original job description

The importance of hiring a Customer Care Associate

As a Customer Care Associate, you will be responsible for providing top-tier service in order to help and support family caregivers, while remaining loyal to our top company value: Putting people first. You will use your strong service aptitude, attention to detail, and problem-solving ability to be a caregiver advocate. You will spend the bulk of your work day on the phone with customers taking care of their needs and supporting them through their journey as a caregiver.

What you’ll do:

Help, support and care for our customers through quality conversations and customer service experiences
Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation
Ensure every customer feels valued and supported
Build customer relationships based on trust, kindness, and reliability
Recommend products that best serve our customers’ interests
Practice active listening, clarify information, and diffuse tension for upset customers
Participate in ongoing training and learning opportunities
Utilize software, databases, scripts, and tools appropriately
Adhere to all company policies and procedures

Metrics:

Customer Satisfaction (CSAT) Average of at least 4.5
Autoship & Cross-Sell Pitch Rate Average of at least 80%
Average Handle Time (AHT) of 6.2 minutes or less
Q.A. Score Average of at least 80%

What you’ll need:

Must be located in Alberta, Canada
1-2 years experience in customer care, patient care, or other service-related industry directly taking care of customers
Proven history of strong service attitude (volunteer experience, passion projects, etc)
Exceptional Resolution Expert with service skills including; Empathy, Active Listening, Ownership, FCR, written/verbal communication skills, and a professional phone voice
Proficiency with computer skills, strong typing skills, and experience in multitasking
Reliable access to a private, secure, quiet workspace
Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet
Must be legally authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment Visa.
Ability to complete and graduate from a 2-week training program: Monday-Friday, 9am-6pm EST, December 7th-18th.

The ideal candidate will have a passion for helping others. We want our Customer Care Associates to be caregiver advocates, empathetic, and solution-oriented. The ideal candidate is comfortable asking sensitive questions and defusing challenging situations, makes an effort to communicate from a place of empathy and kindness, and promotes happiness and positivity in every aspect of their life. You give and receive feedback often with an open mind, see problems as opportunities to learn and grow, and look for opportunities to enhance processes with the end goal of improving the customer experience. You enjoy working collaboratively with teammates, and you are resourceful while working independently.

Bonus points:

Bilingual, fluent in both English and Spanish is highly desirable, but not required
Experience working in healthcare (PSW, CNA, PCW, Nurse, etc.)
Experience working in a high-volume contact center environment

Mandatory training:

December 7th-18th
Monday-Friday
9am-6pm EST

Available shifts after training:

Monday - Friday, 9am-6pm EST
Tuesday - Friday, 11am-8pm EST AND Saturday, 9am-6pm EST
Sunday - Thursday, 9am-6pm EST

What we offer:

CAD $15 per hour
The ability to work 100% remotely
10 days accrued vacation
Holiday pay, with premium pay for working on the holiday

Apply About employer

More about this job

Responsibilities

You will provide support to family caregivers by answering phones, managing orders, and addressing product inquiries. You are expected to build trusting relationships while maintaining high customer satisfaction and handling sensitive situations with empathy.

Requirements

Candidates must be located in Alberta, Canada, and possess 1-2 years of experience in customer or patient care. You must have reliable high-speed internet, strong communication skills, and the ability to complete a mandatory two-week training program.

Skills

Customer service
Active listening
Problem-solving
Empathy
Communication skills
Multitasking
Computer proficiency
Typing
Conflict resolution
Relationship building
Attention to detail
Order management

Benefits

10 days accrued vacation
Holiday pay
Premium pay for working on holidays

Remote locations

Alberta, Canada

Remote locations (standardized)

Alberta, Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Caregiver Advocate
Remote Work
Customer Satisfaction
Active Listening
Conflict Resolution
Order Placement
Healthcare
Patient Care
Contact Center
Data Entry
Software Proficiency
Communication
Empathy
Problem Solving
Reliability

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