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Added 14 mins ago
VP
Retail Sales Associate, Complexe Desjardins
Virgin Plus
Montreal, QC
- Internship
Experience in Retail Sales, Customer Service or Hospitality is a definite asset
Added 14 mins ago
FR
Security Floater
FirstService Residential Canada
Toronto, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 14 mins ago
MF
Advisor Associate - Hamilton
MD Financial Management | Gestion financière MD
Mississauga, ON
- Full-time
The Associate contributes to the overall success of the Client Administrative Services Regional team, ensuring specific individual goals, plans, initiatives are executed / delivered in…
Added 14 mins ago
SD
Production Supervisor
Shoppers Drug Mart
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…process of their team within Operations and to ensure optimal customer service delivery and that the needs of the staff and the organization are met. The Supervisor will lead efforts to…
Added 14 mins ago
FR
Security Floater
FirstService Residential Canada
Oakville, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 14 mins ago
FR
Security Floater
FirstService Residential Canada
Hamilton, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 14 mins ago
WC
On-Site Solutions Associate - Canada
White Cap Canada
Brampton, ON
- Full-time
Responsible for daily executing of our service commitment and identifying customer's needs as well as outlining specific goals to meet those needs.
Added 14 mins ago
FR
Security Floater
FirstService Residential Canada
Mississauga, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 14 mins ago
FR
Live-out Building Superintendent
FirstService Residential Canada
Mississauga, ON
- Full-time
Strong customer service experience with residents is essential
Added 14 mins ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Windsor, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 14 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Richmond, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 14 mins ago
SD
Front Store Supervisor, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 14 mins ago
SD
Gérant(e) Beauté, rémunéré(e) à l’heure temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
St.-Jean-Chrysostome, QC
- Full-time
Vendre des produits et services aux clients tout en encadrant et conseillant le personnel à cet effet.
Added 14 mins ago
W
(CAN)Stocking 1 Team Associate
Walmart
Toronto, ON
- Full-time
To provide customer service by completing assigned stocking activities. This will be accomplished by accurately stocking picks and new merchandise all in a safe and clean environment. This…
Added 14 mins ago
W
Self Checkout Attendant
Walmart
North Battleford, SK
- Part-time
Working as a Self‑Checkout Attendant at Walmart Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a…
Added 30 mins ago
FR
Security Floater
FirstService Residential Canada
Burlington, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 30 mins ago
FC
Senior Payroll Associate
Federated Co-operatives Limited
Saskatoon, SK
- Full-time
Provide timely customer support to address client inquiries related to pay.
Added 30 mins ago
TH
Hardware Associate: Full Time - SAANICH
The Home Depot
Saanich, BC
- Full-time
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Added 30 mins ago
IC
Deli Associate
Italian Centre Shop
Calgary, AB
- Full-time
WE ARE HIRING! Full-Time Deli Associate at our Willow Park Location (9919 Fairmont Drive) Calgary, AB
Added 30 mins ago
TT
Drilling Operator
TTM Technologies
Toronto, ON
- Full-time
…time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to…
Added 30 mins ago
T
Account Manager II, Business Banking
TD
Concord, ON
- Full-time
The role is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for expanding its…
Added 30 mins ago
T
Customer Experience Associate - Dartmouth Crossing
TD
Dartmouth, NS
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 30 mins ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 44 mins ago
FR
Security Floater
FirstService Residential Canada
Richmond Hill, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 44 mins ago
FR
Security Floater
FirstService Residential Canada
Oshawa, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…

Carewell

Customer Care Associate, Remote, Alberta Canada

Remote, Canada

Remote

CAD $15 per hour · Full-time

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Applications open in a new tab.

Job details

Pay: CAD $15 per hour
Job type: Full-time
Workplace: Remote
Experience: 1-2 years experience in customer care, patient care, or other service-related industry directly taking care of customers
Posting language: English
Posted: Nov 2, 2026

Original job description

The importance of hiring a Customer Care Associate

As a Customer Care Associate, you will be responsible for providing top-tier service in order to help and support family caregivers, while remaining loyal to our top company value: Putting people first. You will use your strong service aptitude, attention to detail, and problem-solving ability to be a caregiver advocate. You will spend the bulk of your work day on the phone with customers taking care of their needs and supporting them through their journey as a caregiver.

What you’ll do:

Help, support and care for our customers through quality conversations and customer service experiences
Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation
Ensure every customer feels valued and supported
Build customer relationships based on trust, kindness, and reliability
Recommend products that best serve our customers’ interests
Practice active listening, clarify information, and diffuse tension for upset customers
Participate in ongoing training and learning opportunities
Utilize software, databases, scripts, and tools appropriately
Adhere to all company policies and procedures

Metrics:

Customer Satisfaction (CSAT) Average of at least 4.5
Autoship & Cross-Sell Pitch Rate Average of at least 80%
Average Handle Time (AHT) of 6.2 minutes or less
Q.A. Score Average of at least 80%

What you’ll need:

Must be located in Alberta, Canada
1-2 years experience in customer care, patient care, or other service-related industry directly taking care of customers
Proven history of strong service attitude (volunteer experience, passion projects, etc)
Exceptional Resolution Expert with service skills including; Empathy, Active Listening, Ownership, FCR, written/verbal communication skills, and a professional phone voice
Proficiency with computer skills, strong typing skills, and experience in multitasking
Reliable access to a private, secure, quiet workspace
Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet
Must be legally authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment Visa.
Ability to complete and graduate from a 2-week training program: Monday-Friday, 9am-6pm EST, December 7th-18th.

The ideal candidate will have a passion for helping others. We want our Customer Care Associates to be caregiver advocates, empathetic, and solution-oriented. The ideal candidate is comfortable asking sensitive questions and defusing challenging situations, makes an effort to communicate from a place of empathy and kindness, and promotes happiness and positivity in every aspect of their life. You give and receive feedback often with an open mind, see problems as opportunities to learn and grow, and look for opportunities to enhance processes with the end goal of improving the customer experience. You enjoy working collaboratively with teammates, and you are resourceful while working independently.

Bonus points:

Bilingual, fluent in both English and Spanish is highly desirable, but not required
Experience working in healthcare (PSW, CNA, PCW, Nurse, etc.)
Experience working in a high-volume contact center environment

Mandatory training:

December 7th-18th
Monday-Friday
9am-6pm EST

Available shifts after training:

Monday - Friday, 9am-6pm EST
Tuesday - Friday, 11am-8pm EST AND Saturday, 9am-6pm EST
Sunday - Thursday, 9am-6pm EST

What we offer:

CAD $15 per hour
The ability to work 100% remotely
10 days accrued vacation
Holiday pay, with premium pay for working on the holiday

Apply About employer

More about this job

Responsibilities

You will provide support to family caregivers by answering phones, managing orders, and addressing product inquiries. You are expected to build trusting relationships while maintaining high customer satisfaction and handling sensitive situations with empathy.

Requirements

Candidates must be located in Alberta, Canada, and possess 1-2 years of experience in customer or patient care. You must have reliable high-speed internet, strong communication skills, and the ability to complete a mandatory two-week training program.

Skills

Customer service
Active listening
Problem-solving
Empathy
Communication skills
Multitasking
Computer proficiency
Typing
Conflict resolution
Relationship building
Attention to detail
Order management

Benefits

10 days accrued vacation
Holiday pay
Premium pay for working on holidays

Remote locations

Alberta, Canada

Remote locations (standardized)

Alberta, Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Caregiver Advocate
Remote Work
Customer Satisfaction
Active Listening
Conflict Resolution
Order Placement
Healthcare
Patient Care
Contact Center
Data Entry
Software Proficiency
Communication
Empathy
Problem Solving
Reliability

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