Program Assistant (2026-1188)

Here’s your chance to be a part of our story!  Carewest is one of Calgary’s leaders in exceptional care and we are looking for passionate helpers to join our team.

At Carewest, our mission is to support all clients in maintaining their quality of life as they transition through their health care journey. Our core values of Caring, Relationships, Excellence, Accountability and Teamwork guide how we provide care to those who need it the most.

With a strong focus on delivering quality care & safety to our residents & clients we strive to attract innovative thinkers looking for a rewarding career.

Help us make a difference and connect with us today!

Position Details

Position Status: Regular Part Time Location: Market Mall, OSI Clinic BW Hours: 62.00 FTE: 0.80 Shift: Days Shift Times: 0800-1615 Union: HSAA Rate of Pay: $38.80 - $51.17 PCN: SPTOSIAD07

Date Competition Closes: October 29, 2026

The Opportunity

Position Summary:

Reporting to the Program Manager, Carewest Operational Stress Injury (OSI) Clinic, this position supports research, program evaluation, data analytics, quality improvement, reporting, and administrative activities. The role is responsible for Veterans Affairs Canada reporting, program performance monitoring, and supporting evidence-based mental health service delivery.

Program Summary:

The Carewest OSI Clinic provides specialized mental health assessment and treatment services for current and former Canadian Armed Forces members and RCMP personnel experiencing Operational Stress Injuries.

Key Responsibilities:
• Assist with research, program evaluation, quality improvement and outcome measurement initiatives.
• Conduct literature reviews and summarize findings.
• Support ethics submissions, research documentation, grant applications and manuscripts.
• Analyze clinical, operational and research data and prepare reports, dashboards and presentations.
• Maintain databases and perform data extraction, validation, cleaning, analysis, and quality assurance activities.
• Coordinate and complete required Carewest OSI Clinic reporting to Veterans Affairs Canada, including wait times, waitlists, service utilization, outcomes and accountability metrics.
• Ensure VAC reports are accurate and submitted within established timelines.
• Provide regular and ad hoc reports to the Program Manager.
• Collaborate with interdisciplinary teams and external stakeholders.

Qualifications & Experience:

• Undergraduate degree in a relevant discipline with two years of related experience, or a Master's degree in a related field.
• Experience in research, program evaluation, data analysis, quality improvement, psychometrics, healthcare operations, or related environments.

• Knowledge of research methodologies and program evaluation.
• Proficiency with REDCap, Excel and statistical/analytics software such as SPSS, R, SQL, Python, Power BI or Tableau.
• Strong analytical, organizational, communication and report-writing skills.
• Knowledge of privacy, ethics and data governance requirements.
• Ability to manage multiple priorities and work independently and collaboratively.

\n\n

About Carewest:

We select dedicated people just like you to care for our clients, those who offer compassion, knowledge and commitment to the treatment, progress, outcomes and lives of our clients. We are motivated to employ individuals who are passionate about what they do and, are naturally driven to uphold our client-centered approach, contribute to best-practice solutions and a desire to take their careers to the next level within Carewest.

We are one of Canada’s largest public healthcare providers of complex continuing care, rehabilitation and recovery services, and a wide variety of community programs for both seniors and others requiring specialized care. With 13 locations across Calgary and a team of over 3000 employees, we offer a diverse, interdisciplinary, and expert community of health care professionals. Our innovative practices allow for optimal opportunities to learn, grow, and excel with us.

Employees are required to use technologies, devices, resources, and systems provided by the employer, as per Carewest policy and procedure. Adherence to relevant privacy legislation and best practice including HIA, ATIA, POPA, and InfoCare Behaviours, is required.

Successful applicants not currently working for Carewest will need to provide a suitable police records check and vulnerable sector screen. Successful applicants may need to provide immunization records for positions in certain environments. Carewest is an equal opportunity employer and values the diversity of the people and communities we serve. We are committed to attracting, engaging, and developing a diverse and inclusive workforce. For more information on Carewest, please visit our website at carewest.ca.