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Added 41 mins ago
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Carey Hall

Guest Experience & Operations Coordinator

Vancouver, BC, Canada

Pay: Starting wage of $24.00 per hour
Experience: 1–3 years of experience in hospitality, customer service, administration, or a related professional environment.
Working hours: 37.5 hours per week
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Opportunity

This is not a traditional front desk position - it is a unique entry point into the organization with a clear pathway for growth. All Guest Experience & Operations Coordinators begin with hospitality as their foundation, welcoming guests and residents, ensuring a seamless front desk experience, and supporting day-to-day operations across Carey Seminary, Carey Residences, and Carey Lodge.

From there, you will take on special projects and assignments in a specialization track aligned with your skills, interests, and organizational needs. Whether supporting operational initiatives across Carey Seminary, Carey Residences, and Carey Lodge (Operations Track), assisting with bookkeeping and reconciliations (Finance Track), providing network and systems support (IT & Systems Track), or contributing to marketing and communications initiatives (Marketing & Advancement Track), you will gain valuable cross-functional experience while building a diverse and transferable operational skill set.

This role is ideal for an early-career professional who thrives in a guest-facing environment, enjoys variety, and is eager to learn. Working alongside experienced managers, you will gain exposure to multiple areas of the organization while developing skills that can support future career growth in hospitality, operations, finance, technology, marketing, or institutional administration.

Key Responsibilities

Guest & Student Services (Core Hospitality)

Warmly welcome and assist short-term guests, residents, and visitors during check-in and check-out.
Issue keys (Goki), parking permits, and meal tickets (Square) as required.
Respond to inquiries by phone, email (Freshdesk), and in person.
Support student move-in and move-out logistics in collaboration with residence staff.
Track and distribute mail and packages for students and residents.

Administrative & Hub Coordination

Maintain reservation and occupancy tracking through MEWS.
Process and reconcile payments through MEWS, Populi, and other digital tools.
Maintain accurate records of check-ins, check-outs, and payment status.
Coordinate with housekeeping and facilities to address guest requests and maintenance issues.
Update signage and ensure common areas remain welcoming and guest-ready.

Systems & Process Support

Operate and support key organizational systems, including:
- MEWS – guest and residence bookings
- Goki – digital key access
- Populi – student financial transactions
- Expedia & Booking.com – online travel agency platforms
Monitor and triage incoming requests to the appropriate internal teams.
Support process improvements and system adoption initiatives.

Specialization Tracks (Project-Based)

In addition to hospitality responsibilities, Coordinators will support managers in one of the following areas:

Operations Track

Hospitality and guest operations
Facilities and property management
Conference and event operations
Cross-functional operations across Carey Seminary, Carey Residences, and Carey Lodge
Process improvement and special projects

Finance Track

Bookkeeping support
Account reconciliations
Expense tracking and reporting

IT & Systems Track

Basic network troubleshooting
User access management
Help desk and technology support

Marketing & Advancement Track

Content creation
Communications support
Event promotion and coordination

Specialization assignments will be based on organizational needs, demonstrated aptitude, and employee interest.

Qualifications & Experience

Spiritual & Missional Alignment

A personal commitment to the Lordship of Jesus Christ and a life shaped by biblical truth, spiritual maturity, and alignment with the Classical Protestant Tradition.
Demonstrated love for the Church and a calling to serve within a Christ-centered, discipleship-focused institution.
Resonance with Carey's mission and a desire to contribute to a culture of formation, faithfulness, and theological clarity.

Performance, Learning & Continuous Improvement

Participate in Carey's Continuous Performance Management framework, including annual goals, quarterly priorities, and regular coaching conversations.
Deliver exceptional service to guests, students, residents, and colleagues.
Demonstrate continuous growth in hospitality, operational, and administrative competencies.
Identify opportunities to improve systems, processes, and the overall guest experience.
Contribute to a culture of accountability, learning, and operational excellence.

Education & Experience

Bachelor's degree completed or nearing completion preferred; ideally in business, communications, hospitality management, information technology, or a related field.
1–3 years of experience in hospitality, customer service, administration, or a related professional environment.
Experience with digital platforms and online systems is considered an asset.
Strong written and verbal communication skills.
Ability to interact confidently and professionally with diverse stakeholders.
Proven ability to learn quickly, manage competing priorities, and adapt to changing circumstances.

Hours & Schedule

Full-Time Opportunities

We are hiring full-time Guest Services & Operations Coordinators (37.5 hours per week).

Full-time team members participate in a rotating weekday schedule designed to provide excellent guest service throughout the day while supporting operational leadership across the department. Standard weekday shifts include:

7:00 a.m. – 3:00 p.m.
11:00 a.m. – 7:00 p.m.
3:00 p.m. – 11:00 p.m.

Shifts rotate on an established schedule, with flexibility required to support operational needs, conferences, and special events.

Compensation & Benefits

Carey offers:

Starting wage of $24.00 per hour
Paid vacation in accordance with employment status and Carey policies
Extended health and dental benefits for eligible full-time employees
Employer-contributed pension plan for eligible full-time employees
Opportunities for mentorship, professional development, and career growth across Carey Seminary, Carey Residences, and Carey Lodge
A mission-driven environment where faith, hospitality, formation, and operational excellence intersect

To Apply

Please submit:

Resume
Brief cover letter outlining your alignment with Carey's mission and your interest in the role

Applications will be reviewed on a rolling basis until the positions are filled.

Apply About employer

More about this job

Responsibilities

The coordinator manages front desk operations, including guest check-ins, key issuance, and facility inquiries across Carey Seminary and Residences. They also support specialized operational tracks such as finance, IT, or marketing to ensure seamless organizational performance.

Requirements

Candidates should have 1-3 years of experience in hospitality or customer service and possess strong communication skills. A bachelor's degree is preferred, along with a personal commitment to the organization's Christ-centered mission.

Skills

Hospitality
Customer service
Operations management
Front desk operations
Administrative support
Reservation management
Payment processing
Communication
Problem solving
Time management
Digital literacy
Facility coordination

Benefits

Paid vacation
Extended health benefits
Dental benefits
Mentorship
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Operations
Customer Service
Front Desk
MEWS
Goki
Populi
Square
Freshdesk
Bookkeeping
Reconciliations
Network troubleshooting
Marketing
Communications
Facility management
Event operations
Administration
Check-in
Check-out
Reservation tracking
Student services
Digital tools
Process improvement
Accountability
Professional development

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