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Cargojet

Manager, Ramp Operations

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 3-5 years of previous management experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

Job summary:

The Manager, Ramp Operations oversees airport ground operations by planning and directing activities, mainly aircraft handling, cargo movement, aircraft servicing, and equipment maintenance, to ensure safe, efficient, and compliant operations. Key responsibilities include leading and coaching supervisors and staff, enforcing safety and regulatory compliance, coordinating with various teams, and managing budgets and equipment to maintain high service standards for our team and customers.

Job duties and responsibilities:

Provide leadership, training, motivation and direction to all staff.
Coach and develop employees, including performance management, training, orientation and disciplinary action.
Schedule & manage team member shifts; recruit & select employees.
Delegate supplier orders and other tasks to staff; perform supplier audits.
Participate, oversee and audit workplace Health & Safety matters.
Create and implement contingency plans in the event of operational disruptions.
Advise key staff of abnormal freight movements and special handling instructions.
Complete and approve payroll timesheets on a bi-weekly basis; completion of Human Resources documents.
Prepare, collect & review documentation and establish procedures specific to the station’s operation.
Co-operate with Airport Authority and other carriers to ensure assistance when required.
Prepare reports for Senior Management as required.
Assist contract and non-contract customers in order to maintain customer service levels.
Oversee all contract suppliers.
Ensure compliance with all Cargojet policies and regulatory/legislative requirements.
Communicate with down line stations to ensure available resources (ULDs, herc straps, etc.) are forwarded as needed.
Communicate with customers in regards to daily volume.
Co-ordinate daily plan in regards to loading/unloading customer tender/retrieval.
Inform Local and National Management of nightly volumes and delays.
Operate within budget parameters.
Must be resourceful and have excellent problem-solving skills to resolve day-to-day issues with a “can do” attitude and multitask with a sense of urgency and dedication to the success of the operation.

Job requirements and qualifications:

High School Diploma; Post-Secondary education in an Aviation related or Management program would be an asset.
3-5 years of previous management experience.
Ability to lead, coach and motivate staff.
Strong written and verbal communication skills.
Strong knowledge of all MS Office programs.
Organizational and time management skills.
Ability to obtain a Restricted Area Identity Card (RAIC), and AVOP
Ability to multi-task in a fast paced and noisy environment.
Basic accounting/general math skills.
Must possess a valid Driver’s License.
Ability to work with minimal supervision.
Trained in WHMIS, SMS, First Aid, Weight & Balance, Dangerous Goods and relevant Health & Safety courses.

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More about this job

Responsibilities

Lead and develop ramp operations staff while overseeing aircraft handling, cargo movement, servicing, equipment, safety, and regulatory compliance. Coordinate daily operations with customers, suppliers, airport authorities, and other stations; manage staffing, budgets, documentation, and operational disruptions.

Requirements

A high school diploma is required, and post-secondary education in aviation or management is an asset; candidates should have 3–5 years of management experience. The role requires leadership, communication, organizational, problem-solving, and Microsoft Office skills, a valid driver’s license, eligibility for a RAIC and AVOP, and training in WHMIS, SMS, First Aid, Weight & Balance, Dangerous Goods, and relevant health and safety courses.

Skills

Leadership
Coaching And Staff Development
Performance Management
Recruitment And Scheduling
Safety And Regulatory Compliance
Operational Planning
Contingency Planning
Problem-Solving
Customer Service
Supplier Management
Budget Management
Written And Verbal Communication
Microsoft Office
Organization And Time Management
Basic Accounting And Mathematics
Multitasking

Visa sponsorship

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Keywords

Ramp Operations
Aircraft Handling
Cargo Movement
Aircraft Servicing
Equipment Maintenance
Airport Ground Operations
Health And Safety
Regulatory Compliance
WHMIS
Safety Management System (SMS)
First Aid
Weight And Balance
Dangerous Goods
Restricted Area Identity Card (RAIC)
Airport Vehicle Operator's Permit (AVOP)
Microsoft Office
Unit Load Devices (ULDs)
Supplier Audits
Payroll Timesheets
Operational Contingency Planning
Customer Service
Budget Management
Freight Handling
Loading And Unloading
Aviation
Driver's License

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