Manager, Ramp Operations

Job summary:

The Manager, Ramp Operations oversees airport ground operations by planning and directing activities, mainly aircraft handling, cargo movement, aircraft servicing, and equipment maintenance, to ensure safe, efficient, and compliant operations. Key responsibilities include leading and coaching supervisors and staff, enforcing safety and regulatory compliance, coordinating with various teams, and managing budgets and equipment to maintain high service standards for our team and customers.

Job duties and responsibilities:

• Provide leadership, training, motivation and direction to all staff.
• Coach and develop employees, including performance management, training, orientation and disciplinary action.
• Schedule & manage team member shifts; recruit & select employees.
• Delegate supplier orders and other tasks to staff; perform supplier audits.
• Participate, oversee and audit workplace Health & Safety matters.
• Create and implement contingency plans in the event of operational disruptions.
• Advise key staff of abnormal freight movements and special handling instructions.
• Complete and approve payroll timesheets on a bi-weekly basis; completion of Human Resources documents.
• Prepare, collect & review documentation and establish procedures specific to the station’s operation.
• Co-operate with Airport Authority and other carriers to ensure assistance when required.
• Prepare reports for Senior Management as required.
• Assist contract and non-contract customers in order to maintain customer service levels.
• Oversee all contract suppliers.
• Ensure compliance with all Cargojet policies and regulatory/legislative requirements.
• Communicate with down line stations to ensure available resources (ULDs, herc straps, etc.) are forwarded as needed.
• Communicate with customers in regards to daily volume.
• Co-ordinate daily plan in regards to loading/unloading customer tender/retrieval.
• Inform Local and National Management of nightly volumes and delays.
• Operate within budget parameters.
• Must be resourceful and have excellent problem-solving skills to resolve day-to-day issues with a “can do” attitude and multitask with a sense of urgency and dedication to the success of the operation.

Job requirements and qualifications:

• High School Diploma; Post-Secondary education in an Aviation related or Management program would be an asset.
• 3-5 years of previous management experience.
• Ability to lead, coach and motivate staff.
• Strong written and verbal communication skills.
• Strong knowledge of all MS Office programs.
• Organizational and time management skills.
• Ability to obtain a Restricted Area Identity Card (RAIC), and AVOP
• Ability to multi-task in a fast paced and noisy environment.
• Basic accounting/general math skills.
• Must possess a valid Driver’s License.
• Ability to work with minimal supervision.
• Trained in WHMIS, SMS, First Aid, Weight & Balance, Dangerous Goods and relevant Health & Safety courses.