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Added 12 mins ago
RB
Senior Relationship Manager, Commercial Financial Services - Diversified Asian Markets
Royal Bank of Canada
Richmond Hill, ON
- Full-time
· New client acquisition skills (i.e., pitching the value proposition, lead generation, initial customer contact and cold calling, asking for referrals)
Added 12 mins ago
CW
Snow Removal sidewalk Shoveller crew Supervisor
Clintar Winnipeg
Winnipeg, MB
- $25 to $30 CAD / hour
- Full-time
Good customer service skills are essential to handle inquiries and requests professionally.
Added 12 mins ago
Account Development Representative II - Toronto
Samsara
Toronto, ON
…facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal…
Added 12 mins ago
AT
Civil General Construction Supervisor - Kamloops
Arrow Transportation Systems Inc.
BC
- Other
Provide internal and external customer service excellence.
Added 12 mins ago
AC
Workday Integration Developer
Adastra Corporation
Markham, ON
- Other
Adastra is a global leader in AI and data-driven transformation, helping organizations lead with artificial intelligence - responsibly, strategically, and at scale. With over 25 years of…
Added 26 mins ago
GE
Inside Sales - Welland
Gerrie Electric Wholesale Ltd.
Welland, ON
- Full-time
…coordinate logistics to ensure on-time completion, and expedite lead times to meet customer…
Added 26 mins ago
AT
Travel Consultant
APT Travel Group
Canada
- Full-time
…a high level of accountability for booking administration, customer service and sales…
Added 26 mins ago
A
Growth Marketing Manager
ArboStar
Remote, Canada
- Full-time
- Remote
Develop case studies showcasing client results, including lead generation, cost per lead, booked jobs, and customer testimonials.
Added 26 mins ago
PM
Parts Sepcialist
Prime Material Handling Equipment Limited
Saint John, NB
- Full-time
…of escalation for parts issues, a strategic partner to the Service team, and a leader who drives best-in-class standards. You'll challenge inefficiencies, coach team members, and ensure…
Added 26 mins ago
A
Accounting Manager I
Altec
Milton, ON
- Full-time
Partner with Sales, Service, Collections, Cash Applications, Shared Services, and U.S. accounting teams to resolve issues, support customer needs, and improve end-to-end business processes.
Added 26 mins ago
SH
Loyalty & Guest Feedback Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
…role supports the overall strategy and execution of voice of customer, guest feedback, loyalty, online reputation, listings management and gift card support across multiple hotel and…
Added 26 mins ago
S
Bilingual French + English Inside Sales Representative
Sage
Toronto, ON
- Contract
…career in sales. You will own sales opportunities, build lasting customer relationships, identify opportunities to upsell and cross-sell, and be rewarded for the results you…
Added 26 mins ago
DG
Technician
Dilawri Group of Companies
Calgary, AB
- Full-time
Referring to images and/or videos provided by the customer or service advisor to assist in identifying repairs needed.
Added 26 mins ago
FO
Project Officer, Capacity Development
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
…ability to coordinate and work with multi-disciplinary teams, lead meetings and make formal presentations to high-level…
Added 27 mins ago
H
Sr Field Service Technician
Honeywell
London, ON
- Full-time
Responsible for responding and resolving service calls, providing technical support, and troubleshooting various issues for our customers, for Honeywell’s HVAC, automation controls, life…
Added 27 mins ago
Housekeeping Supervisor
Northland Properties
Vancouver, BC
…individual, with a minimum of two (2) years in a Housekeeping/Guest Service lead or Supervisory role in a similar property…
Added 27 mins ago
W
Customer Service Manager
Walmart
Oakville, ON
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 27 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Joliette, QC
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 27 mins ago
S
Security Officer - 1 FT
SIGA
Yorkton, SK
- Full-time
…while ensuring safety of guests, staff and property. Providing customer service to internal and external parties. Preparing accurate, complete, and legible reports on shift activities.…
Added 56 mins ago
DG
Fixed Operations Manager
Dilawri Group of Companies
Vancouver, BC
- Full-time
The Fixed Operations Manager is a key leadership role responsible for overseeing both the Service and Parts Departments at Dilawri Vancouver, ensuring operational excellence, strong…
Added 56 mins ago
KB
Order Picker
Kent Building Supplies
Moncton, NB
- Part-time
…the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and…
Added 56 mins ago
S(
Territory Sales Manager (Montreal, Quebec)
SDI (North America), Inc.
Montreal, QC
- Full-time
SDI sales team, Sales Managers, Customer Service Team
Added 56 mins ago
TD
Utility Tree Trimmer [Bucket Operator]
The Davey Tree Expert Company
Pickering, ON
- Full-time
Manage customer service expectations, safely lead jobsite and crew operations.
Added 56 mins ago
H
Property Manager
Hays
Surrey, BC
- $90,000 to $110,000 CAD / year
- Full-time
Exceptional organizational, communication, and customer service skills.
Added 56 mins ago
AA
Warehouse Manager
Altrom Auto Group Canada (Division of UAP Inc.)
Toronto, ON · Scarborough, ON
- Full-time
…optimize warehouse performance, maintain strong supplier and customer relationships, and drive continuous improvement initiatives. The successful candidate will be committed to operational…

Cargojet

Manager, Ramp Operations - Full-Time (5304)

Vancouver, BC, V7B 1K7, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3-5 years of previous management experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Job summary:

The Manager, Ramp Operations oversees airport ground operations by planning and directing activities, mainly aircraft handling, cargo movement, aircraft servicing, and equipment maintenance, to ensure safe, efficient, and compliant operations. Key responsibilities include leading and coaching supervisors and staff, enforcing safety and regulatory compliance, coordinating with various teams, and managing budgets and equipment to maintain high service standards for our team and customers.

Job duties and responsibilities:

Provide leadership, training, motivation and direction to all staff.
Coach and develop employees, including performance management, training, orientation and disciplinary action.
Schedule & manage team member shifts; recruit & select employees.
Delegate supplier orders and other tasks to staff; perform supplier audits.
Participate, oversee and audit workplace Health & Safety matters.
Create and implement contingency plans in the event of operational disruptions.
Advise key staff of abnormal freight movements and special handling instructions.
Complete and approve payroll timesheets on a bi-weekly basis; completion of Human Resources documents.
Prepare, collect & review documentation and establish procedures specific to the station’s operation.
Co-operate with Airport Authority and other carriers to ensure assistance when required.
Prepare reports for Senior Management as required.
Assist contract and non-contract customers in order to maintain customer service levels.
Oversee all contract suppliers.
Ensure compliance with all Cargojet policies and regulatory/legislative requirements.
Communicate with down line stations to ensure available resources (ULDs, herc straps, etc.) are forwarded as needed.
Communicate with customers in regards to daily volume.
Co-ordinate daily plan in regards to loading/unloading customer tender/retrieval.
Inform Local and National Management of nightly volumes and delays.
Operate within budget parameters.
Must be resourceful and have excellent problem-solving skills to resolve day-to-day issues with a “can do” attitude and multitask with a sense of urgency and dedication to the success of the operation.

Job requirements and qualifications:

High School Diploma; Post-Secondary education in an Aviation related or Management program would be an asset.
3-5 years of previous management experience.
Ability to lead, coach and motivate staff.
Strong written and verbal communication skills.
Strong knowledge of all MS Office programs.
Organizational and time management skills.
Ability to obtain a Restricted Area Identity Card (RAIC), and AVOP
Ability to multi-task in a fast paced and noisy environment.
Basic accounting/general math skills.
Must possess a valid Driver’s License.
Ability to work with minimal supervision.
Trained in WHMIS, SMS, First Aid, Weight & Balance, Dangerous Goods and relevant Health & Safety courses.

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More about this job

Responsibilities

The Manager, Ramp Operations oversees airport ground activities including aircraft handling, cargo movement, and equipment maintenance to ensure safety and efficiency. They are responsible for leading staff, managing budgets, enforcing regulatory compliance, and coordinating with various stakeholders to maintain service standards.

Requirements

Candidates must have 3-5 years of management experience and a High School Diploma, with post-secondary education in aviation or management considered an asset. Applicants must possess strong communication skills, proficiency in MS Office, and the ability to obtain necessary airport security clearances.

Skills

Leadership
Staff Training
Performance Management
Operational Planning
Safety Compliance
Budget Management
Problem-solving
Multitasking
Communication
Time Management
MS Office
Payroll Administration
Supplier Auditing
Contingency Planning
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Ramp Operations
Airport Ground Operations
Aircraft Handling
Cargo Movement
Equipment Maintenance
Regulatory Compliance
Performance Management
Payroll
Health & Safety
WHMIS
SMS
First Aid
Weight & Balance
Dangerous Goods
RAIC
AVOP
Budgeting
Supplier Audits
Contingency Planning
Aviation
Logistics
Staff Supervision
MS Office
Operations Management

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