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Added 1 min ago
FW
General Manager
Fitness World Canada
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- Full-time
We will contact applicants directly regarding their application.
Added 1 min ago
SC
Light Duty Commercial Cleaner
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- Part-time
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Added 1 min ago
JA
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- Part-time
…Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and…
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EP
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Night shift Commercial Cleaner Full Time permanent position
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- Full-time
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…technical troubleshooting, configuration, and implementation support across the BusPlanner product suite. This position works directly with clients and internal teams to resolve issues,…
Added 1 min ago
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Added 16 mins ago
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Added 31 mins ago
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Added 31 mins ago
LP
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Added 31 mins ago
LC
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Added 31 mins ago
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Added 45 mins ago
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Added 45 mins ago
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Added 45 mins ago
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Added 45 mins ago
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Senior Architectural Technologist
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Added 45 mins ago
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Added 45 mins ago
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Customer Success Account Manager
Microsoft
Calgary, AB
- Full-time
Added 45 mins ago
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Customer Success Account Manager
Microsoft
Toronto, ON
- Full-time

Caribou

Customer Success Manager - Enterprise

Remote, Canada

Remote

$80,000 to $95,000 CAD / year · Full-time

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Job details

Pay: $80,000 to $95,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 2+ years of working with customers or managing relationships (bonus for consulting, high-growth startups, or home/healthcare experience)
Posting language: English
Posted: Nov 3, 2026

Original job description

The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis – a shortage of care workers.

At Caribou, we're on a mission to solve the caregiver crisis. When caregivers feel valued, recognized, and financially secure, they stay longer, deliver better care, and strengthen our communities.

Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations. Our platform interfaces with office staff and front-line caregivers to facilitate meaningful recognition, stronger relationships, and operational efficiency.

Caribou was recently recognized as one of Canada's fastest-growing companies by both The Globe and Mail (#4 in technology) and Deloitte's Technology Fast 50™ – and we're just getting started! Join us as we transform how care organizations recognize and retain the people who make care possible.

The Opportunity

We’re looking for a Customer Success Manager to lead strategic enterprise customer accounts. This opportunity is for a compassionate problem solver who thrives in fast-paced environments and is looking to make a meaningful impact with the largest home care companies in North America.

Customer Success at Caribou combines consulting, project and relationship management, analytics, data storytelling, and applying behavioral psychology principles to caregiver engagement program design. This role will report to the Head of Enterprise Customer Success. Success in this role will be defined by your ability to drive measurable outcomes for your customers and identify and manage risk to value-attainment. You’ll collaborate with executive and senior-level stakeholders and influence product enhancements to maximize value to enterprise home care companies.

What You Will Be Doing

Owning customer performance end-to-end, from implementation through renewals and scale-ups, for enterprise agencies and strategic accounts
Leading and coordinating launches of new customers across North America
Collaborating with cross-functional teams to identify new ways to solve customer issues and unlock maximum value
Supporting home care agencies with innovative strategies, best practices, and data analysis
Turning ambiguity into repeatable systems as we scale (building playbooks, mapping the customer journey, etc.)
Working cross-functionally with product, operations, integrations, and other teams on strategic projects or new growth opportunities

About You

2+ years of working with customers or managing relationships (bonus for consulting, high-growth startups, or home/healthcare experience)
High integrity and reliability – you do what you say you’re going to do, and your customers and teammates know it
Growth mindset and a hunger for feedback – you grow fast because you’re actively looking for opportunities for professional development and getting better at what you do
Excellent communicator (written and verbal), able to adapt to different situations and stakeholders
Low-ego team player, deeply empathetic, and a self-starter who thrives without a playbook in front of you
Excellent organization and attention to detail

Nice to have (but not required!)

Experience in Customer Success, SaaS products, and/or startups
Experience working with executive or senior stakeholders
Comfortable working with and managing large sets of data
Evidence of teaching yourself something hard – a domain switch, a stretch role into unfamiliar territory, or going from beginner to credible in a new area
Strong storytelling skills – you can take messy data and shape it into a clear narrative for an executive audience

Compensation

Base salary: $80,000 – $95,000 CAD
Annual performance bonus

Why You’ll Love Working Here

Purpose with impact: Help solve one of society’s most important challenges - the caregiver shortage.
Caribou has been recognized as one of Canada's Top 10 Fastest-Growing Technology Companies by The Globe and Mail and Deloitte's Technology Fast 50™ list.
Hybrid work-culture: The team primarily operates out of Toronto with one day a week in-office. Options to work remotely - we just care about getting the best work done.
Compensation & perks: Competitive salary, healthcare benefits and summer half-days.
Values-driven team: Low-ego, high-character people who move fast, stay humble, and sweat the details

Use of AI

Every application is reviewed by a human, and a member of our team will be present for every interview. Like many companies today, we use AI note-taking tools to help capture conversations accurately, and some interviews may be recorded for training or review purposes. Any use of AI is intended to support our team, not replace human decision-making in the hiring process.

Vacancy Status:This posting is for an existing vacancy.

Equal Opportunity Employer

At Caribou, we understand the value of having a diverse team. We believe in providing equal opportunity employment regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. Please contact roxyATcaribou.care if you have any questions or need support in any way.

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More about this job

Responsibilities

You will own the end-to-end customer performance for enterprise accounts, managing everything from initial implementation to renewals and scale-ups. Additionally, you will collaborate with cross-functional teams to drive strategic projects and deliver data-driven insights to improve caregiver engagement.

Requirements

The ideal candidate has at least 2 years of experience in customer-facing roles, preferably within consulting, high-growth startups, or the healthcare sector. You must possess strong communication skills, a growth mindset, and the ability to thrive in an ambiguous, fast-paced environment.

Skills

Customer success
Relationship management
Data storytelling
Project management
Consulting
Behavioral psychology
Strategic planning
Communication
Data analysis
Problem solving
Stakeholder management
Organization
Attention to detail
SaaS
Cross-functional collaboration

Benefits

Healthcare benefits
Summer half-days

Visa sponsorship

Not detected in the job text

Hiring contact email

roxy@caribou.care

Keywords

Customer Success Manager
Enterprise
SaaS
Home Care
Caregiver Engagement
Data Storytelling
Behavioral Psychology
Strategic Accounts
Implementation
Renewals
Cross-functional
Data Analysis
Stakeholder Management
Startups
Consulting
Project Management
Relationship Management
Growth Mindset
Operational Efficiency
Agentic Layer

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