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Added 4 mins ago
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Project Risk Manager
Hays
Toronto, ON
- $130,000 to $132,000 CAD / year
- Full-time
Lead the development, implementation, and continuous improvement of the Project Risk Management framework across the Canadian project portfolio.
Added 4 mins ago
DC
Facilities Maintenance Coordinator
Douglas College
New Westminster, BC
- Full-time
…research, development of specifications, co-ordination, and implementation to support to the Manager, Facilities Services in all aspects of project management. A collaborative,…
Added 1 hour ago
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Social Services Program Manager
Government of Manitoba
The Pas, MB
- Full-time
The Department of Families is looking for a qualified Social Services Program Manager in The Pas, MB.
Added 1 hour ago
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Support Services Supervisor - Family Connections
Dnaagdawenmag Binnoojiiyag Child & Family Services
ON · Rural Ramara, ON
- $81,765.3 to $112,941.57 CAD / year
- Full-time
Through culturally intelligent practices, this position reports to the Senior Manager of Support & Clinical Services. The Support Services Supervisor - Family Connections is responsible for…
Added 1 hour ago
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Hosting Systems Administrator
Thales
Ottawa, ON
- Full-time
Provide suggestions to team lead/manager in creating your professional development and training plan.
Added 1 hour ago
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IT Operations Manager, AI & Automation
FacilityOS
Remote, Canada
- $125,000 to $145,000 CAD / year
- Full-time
- Remote
The IT Manager will lead an existing IT team and own the secure, reliable, and cost-effective delivery of internal technology services. This is a hands-on leadership role covering employee…
Added 2 hours ago
Quality Assurance Manager - Scarborough
BelPak
Toronto, ON
Support the QA Audit Lead Sr. Manager in coordinating regulatory, SQF certification, customer, third-party, and internal audits, taking responsibility for ensuring facility readiness,…
Added 2 hours ago
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Manager, Project Systems & Information Management
Worley
Markham, ON
- Full-time
As a Project Information Manager, you will lead the planning, implementation, integration, and ongoing management of information systems across complex capital projects. Working as an…
Added 2 hours ago
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Consultant Business Systems
HSBC
Toronto, ON
- Full-time
…of the changes to the production environment, provide post-implementation support and when assigned, work on production support…
Added 2 hours ago
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Engineer - Ground Control
Vale
Canada
- Full-time
…Ontario, Canada. This is a permanent position reporting to the Sr. Manager, Geomechanics Studies – Mining Geotechnical, Vale Base Metals (VBM). The role falls under the CTO’s Mining &…
Added 2 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…the new Sectra regional shared PACS system and the Integrated Manager will play an integral role in supporting the ongoing implementation, optimization, and governance of the EPIC system…
Added 2 hours ago
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Process Manager***Gestionairre de processus
Aliaxis
CA - Pharmacy - Plant (EXT)
- Full-time
We currently have an exciting opportunity as a Process Manager. This role will be based at our manufacturing plant in Scarborough, Ontario and report to the Plant Manager.
Added 2 hours ago
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Process Manager***Gestionairre de processus
IPEX Group
CA - Pharmacy - Plant (EXT)
- Full-time
We currently have an exciting opportunity as a Process Manager. This role will be based at our manufacturing plant in Scarborough, Ontario and report to the Plant Manager.
Added 2 hours ago
HI
Product Owner ( Spanish Speaker )
HRbrain Inc.
Toronto, ON
- Full-time
The incumbent acts as a Sr. Product Manager and manages the design and deployment front-line tools and solutions across our international markets for retail and small business segments. As…
Added 2 hours ago
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Product Manager – Tech Accessories & Hardware
Blu Element
Montreal, QC
- Full-time
At Blu Element, the Product Manager is the driving force behind our hardware and accessory roadmap. While our Product Lead shapes the portfolio vision and high-level strategy, you will be…
Added 3 hours ago
A
Senior Manager Solution Architect
Avanade
Toronto, ON
- Full-time
Plan for and support service implementation, transition, and introduction activities.
Added 3 hours ago
Project Manager, Buildings & Facilities (Contract)
Tiree
Calgary, AB
This is a contract opportunity based in Calgary, Alberta. As a Project Manager, you will guide buildings and facility projects from early planning and design through to construction,…
Added 3 hours ago
Assistant Manager, Reconciliation Operations (GWO)
Scotiabank
Toronto, ON
The Assistant Manager, in Reconciliation Operations is responsible for providing support to a team of subject matter experts in supporting the Branch and units within Global Operations in…
Added 3 hours ago
SE
Project Planner / Planificateur de projet
Siemens Energy
Montreal, QC
- Full-time
Perform detailed time impact analysis in coordination with project manager. Assist is supporting schedule information and narrative for official correspondence and change order management.
Added 3 hours ago
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Project Manager, Buildings & Facilities (Contract)
Tiree
Calgary, AB
- Full-time
This is a contract opportunity based in Calgary, Alberta. As a Project Manager, you will guide buildings and facility projects from early planning and design through to construction,…
Added 3 hours ago
OT
BIM Coordinator, MEP
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
Assist the Integration Manager in managing and coordinating MEP Services with Civil and Architectural trades including the Rolling stock Systems.
Added 3 hours ago
MN
Health Promotion Representative
Métis Nation-Saskatchewan
Saskatoon, SK
- Full-time
Support the development and implementation of health promotion workplans under the direction of the Health Promotion Manager.
Added 3 hours ago
EH
ECH - Design Merchandiser
Empire Homes
Caledonia, ON
- Full-time
…Merchandiser collaborates with Procurement & Design to execute product implementation & strategies to improve efficiencies, and supports the Manager, Interior Design &…
Added 3 hours ago
DH
Assistant Front Office Manager
Delta Hotels and Resorts®
Quebec, QC
- Full-time
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest…
Added 3 hours ago
SS
Electrical Engineer-In-Training
Sunbelt Solomon
Saskatoon, SK
- Full-time
…petrochemical, and oil & gas sectors. Reporting to Engineering Manager, the successful candidate will provide engineering support and occasional field services, contributing to high-quality…

Caribou

Customer Success Manager - Enterprise

Remote, Canada

Remote

$80,000 to $95,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $80,000 to $95,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 2+ years of working with customers or managing relationships (bonus for consulting, high-growth startups, or home/healthcare experience)
Posting language: English
Posted: Nov 3, 2026

Original job description

The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis – a shortage of care workers.

At Caribou, we're on a mission to solve the caregiver crisis. When caregivers feel valued, recognized, and financially secure, they stay longer, deliver better care, and strengthen our communities.

Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations. Our platform interfaces with office staff and front-line caregivers to facilitate meaningful recognition, stronger relationships, and operational efficiency.

Caribou was recently recognized as one of Canada's fastest-growing companies by both The Globe and Mail (#4 in technology) and Deloitte's Technology Fast 50™ – and we're just getting started! Join us as we transform how care organizations recognize and retain the people who make care possible.

The Opportunity

We’re looking for a Customer Success Manager to lead strategic enterprise customer accounts. This opportunity is for a compassionate problem solver who thrives in fast-paced environments and is looking to make a meaningful impact with the largest home care companies in North America.

Customer Success at Caribou combines consulting, project and relationship management, analytics, data storytelling, and applying behavioral psychology principles to caregiver engagement program design. This role will report to the Head of Enterprise Customer Success. Success in this role will be defined by your ability to drive measurable outcomes for your customers and identify and manage risk to value-attainment. You’ll collaborate with executive and senior-level stakeholders and influence product enhancements to maximize value to enterprise home care companies.

What You Will Be Doing

Owning customer performance end-to-end, from implementation through renewals and scale-ups, for enterprise agencies and strategic accounts
Leading and coordinating launches of new customers across North America
Collaborating with cross-functional teams to identify new ways to solve customer issues and unlock maximum value
Supporting home care agencies with innovative strategies, best practices, and data analysis
Turning ambiguity into repeatable systems as we scale (building playbooks, mapping the customer journey, etc.)
Working cross-functionally with product, operations, integrations, and other teams on strategic projects or new growth opportunities

About You

2+ years of working with customers or managing relationships (bonus for consulting, high-growth startups, or home/healthcare experience)
High integrity and reliability – you do what you say you’re going to do, and your customers and teammates know it
Growth mindset and a hunger for feedback – you grow fast because you’re actively looking for opportunities for professional development and getting better at what you do
Excellent communicator (written and verbal), able to adapt to different situations and stakeholders
Low-ego team player, deeply empathetic, and a self-starter who thrives without a playbook in front of you
Excellent organization and attention to detail

Nice to have (but not required!)

Experience in Customer Success, SaaS products, and/or startups
Experience working with executive or senior stakeholders
Comfortable working with and managing large sets of data
Evidence of teaching yourself something hard – a domain switch, a stretch role into unfamiliar territory, or going from beginner to credible in a new area
Strong storytelling skills – you can take messy data and shape it into a clear narrative for an executive audience

Compensation

Base salary: $80,000 – $95,000 CAD
Annual performance bonus

Why You’ll Love Working Here

Purpose with impact: Help solve one of society’s most important challenges - the caregiver shortage.
Caribou has been recognized as one of Canada's Top 10 Fastest-Growing Technology Companies by The Globe and Mail and Deloitte's Technology Fast 50™ list.
Hybrid work-culture: The team primarily operates out of Toronto with one day a week in-office. Options to work remotely - we just care about getting the best work done.
Compensation & perks: Competitive salary, healthcare benefits and summer half-days.
Values-driven team: Low-ego, high-character people who move fast, stay humble, and sweat the details

Use of AI

Every application is reviewed by a human, and a member of our team will be present for every interview. Like many companies today, we use AI note-taking tools to help capture conversations accurately, and some interviews may be recorded for training or review purposes. Any use of AI is intended to support our team, not replace human decision-making in the hiring process.

Vacancy Status:This posting is for an existing vacancy.

Equal Opportunity Employer

At Caribou, we understand the value of having a diverse team. We believe in providing equal opportunity employment regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. Please contact roxyATcaribou.care if you have any questions or need support in any way.

Apply About employer

More about this job

Responsibilities

You will own the end-to-end customer performance for enterprise accounts, managing everything from initial implementation to renewals and scale-ups. Additionally, you will collaborate with cross-functional teams to drive strategic projects and deliver data-driven insights to improve caregiver engagement.

Requirements

The ideal candidate has at least 2 years of experience in customer-facing roles, preferably within consulting, high-growth startups, or the healthcare sector. You must possess strong communication skills, a growth mindset, and the ability to thrive in an ambiguous, fast-paced environment.

Skills

Customer success
Relationship management
Data storytelling
Project management
Consulting
Behavioral psychology
Strategic planning
Communication
Data analysis
Problem solving
Stakeholder management
Organization
Attention to detail
SaaS
Cross-functional collaboration

Benefits

Healthcare benefits
Summer half-days

Visa sponsorship

Not detected in the job text

Hiring contact email

roxy@caribou.care

Keywords

Customer Success Manager
Enterprise
SaaS
Home Care
Caregiver Engagement
Data Storytelling
Behavioral Psychology
Strategic Accounts
Implementation
Renewals
Cross-functional
Data Analysis
Stakeholder Management
Startups
Consulting
Project Management
Relationship Management
Growth Mindset
Operational Efficiency
Agentic Layer

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