Jobs in Canada

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Added 7 mins ago
M
Global Head of Corporate Finance, General Account
Manulife
Toronto, ON
- Full-time
Serve as a senior member of the General Account Leadership Team and General Account Investment Committee.
Added 7 mins ago
J
Automation Manager
JLL
St. Thomas, ON
- Full-time
…apply your relevant experience to a new industry, join our team as we help shape a brighter way…
Added 7 mins ago
W
(CAN) Pharmacy Assistant (Full Time)
Walmart
London, ON
- Full-time
…Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 7 mins ago
W
PHARMACY ASSISTANT
Walmart
Portage la Prairie, MB
- Part-time
…Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 7 mins ago
WS
Administrative Assistant & Front Desk
WD Swim
Markham, ON
- Full-time
…supportive, and welcoming environment for our swimmers, families, and team…
Added 7 mins ago
Client Service Administrator - Victoria, BC - Saanich Plaza
Demant Group
Victoria, BC
As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships…
Added 7 mins ago
Senior Manager, Internal Audit
Bell
Toronto, ON
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week
Added 22 mins ago
Benefits Assistant
Bayshore
Mississauga, ON
Generate, distribute, and archive recurring benefits reports to streamline team operations.
Added 37 mins ago
R
Sales Associate, Part-Time - Yorkville
Reformation
Toronto, ON
- Part-time
Available to work a minimum of 3 days per week, weekends included
Added 37 mins ago
O
Lead AI Developer
OpenText
Waterloo, ON
- Full-time
…collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle…
Added 37 mins ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Supervise employees ensuring the appropriate and efficient completion of job functions, and that customer and staff member needs are addressed while maintaining both their safety and a high…
Added 37 mins ago
O
Lead AI Developer
OpenText
Mississauga, ON
- Full-time
…collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle…
Added 37 mins ago
O
Lead AI Developer
OpenText
Richmond Hill, ON
- Full-time
…collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle…
Added 37 mins ago
Client Operations Associate
Nicola Wealth
Toronto, ON · Vancouver, BC
As a Client Operations Associate, you will play an integral role in supporting the delivery of exceptional service to our Private Wealth Advisory teams and high-net-worth clients. As a…
Added 37 mins ago
MU
Admissions and Recruitment Events Supervisor
McGill University
Montreal, QC · McLennan Library
- Full-time
…presentations, an asset. Proven ability to work autonomously and as a member of a team. Valid Quebec Driver’s license and valid Canadian Passport. Ability to travel extensively and work…
Added 37 mins ago
R
Sales Associate, Part-Time - Yorkville
Reformation
Toronto, Ontario
- Part-time
Available to work a minimum of 3 days per week, weekends included
Added 37 mins ago
Ecommerce Operations Manager (18-month temporary position)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Working within the extended Marketing team and reporting to the Manager, Ecommerce, the Ecommerce Operations Manager leads the operational planning, governance and delivery of Air Canada…
Added 37 mins ago
CRM & CDP Technical - Integration Analyst
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 37 mins ago
CRM & CDP Solution Analyst
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 37 mins ago
Specialist, Business Process (18-month temporary position)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 37 mins ago
Payroll Coordintor
Edmonton Regional Airport Authority
Nisku, AB
Edmonton Airports employs 250-300 employees, offering challenging, rewarding opportunities that allows team members to thrive in what they do. The work culture is known for being open,…
Added 37 mins ago
Banquets - Supervisor
Northland Properties
Edmonton, AB
Industry-leading team member benefits and travel perks
Added 37 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Saint-Sauveur, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 37 mins ago
NN
Office Administrator and Executive Assistant
Nurse Next Door
ON · MISSISSAUGA, Ontario
- Full-time
Respond to general inquiries and direct calls to the appropriate team member.
Added 52 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
In addition, RMH is a member of the seven-organization EPIC Electronic Health Record (EHR) collaboration, as well as the new Sectra regional shared PACS system and the Integrated Manager…

Caribou

Customer Success Manager - Enterprise

Remote, Canada

Remote

$80,000 to $95,000 CAD / year · Full-time

Apply on caribou.breezy.hr About employer

Applications open in a new tab.

Job details

Pay: $80,000 to $95,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Experience: 2+ years of working with customers or managing relationships (bonus for consulting, high-growth startups, or home/healthcare experience)
Posting language: English
Posted: Nov 3, 2026

Original job description

The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis – a shortage of care workers.

At Caribou, we're on a mission to solve the caregiver crisis. When caregivers feel valued, recognized, and financially secure, they stay longer, deliver better care, and strengthen our communities.

Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations. Our platform interfaces with office staff and front-line caregivers to facilitate meaningful recognition, stronger relationships, and operational efficiency.

Caribou was recently recognized as one of Canada's fastest-growing companies by both The Globe and Mail (#4 in technology) and Deloitte's Technology Fast 50™ – and we're just getting started! Join us as we transform how care organizations recognize and retain the people who make care possible.

The Opportunity

We’re looking for a Customer Success Manager to lead strategic enterprise customer accounts. This opportunity is for a compassionate problem solver who thrives in fast-paced environments and is looking to make a meaningful impact with the largest home care companies in North America.

Customer Success at Caribou combines consulting, project and relationship management, analytics, data storytelling, and applying behavioral psychology principles to caregiver engagement program design. This role will report to the Head of Enterprise Customer Success. Success in this role will be defined by your ability to drive measurable outcomes for your customers and identify and manage risk to value-attainment. You’ll collaborate with executive and senior-level stakeholders and influence product enhancements to maximize value to enterprise home care companies.

What You Will Be Doing

Owning customer performance end-to-end, from implementation through renewals and scale-ups, for enterprise agencies and strategic accounts
Leading and coordinating launches of new customers across North America
Collaborating with cross-functional teams to identify new ways to solve customer issues and unlock maximum value
Supporting home care agencies with innovative strategies, best practices, and data analysis
Turning ambiguity into repeatable systems as we scale (building playbooks, mapping the customer journey, etc.)
Working cross-functionally with product, operations, integrations, and other teams on strategic projects or new growth opportunities

About You

2+ years of working with customers or managing relationships (bonus for consulting, high-growth startups, or home/healthcare experience)
High integrity and reliability – you do what you say you’re going to do, and your customers and teammates know it
Growth mindset and a hunger for feedback – you grow fast because you’re actively looking for opportunities for professional development and getting better at what you do
Excellent communicator (written and verbal), able to adapt to different situations and stakeholders
Low-ego team player, deeply empathetic, and a self-starter who thrives without a playbook in front of you
Excellent organization and attention to detail

Nice to have (but not required!)

Experience in Customer Success, SaaS products, and/or startups
Experience working with executive or senior stakeholders
Comfortable working with and managing large sets of data
Evidence of teaching yourself something hard – a domain switch, a stretch role into unfamiliar territory, or going from beginner to credible in a new area
Strong storytelling skills – you can take messy data and shape it into a clear narrative for an executive audience

Compensation

Base salary: $80,000 – $95,000 CAD
Annual performance bonus

Why You’ll Love Working Here

Purpose with impact: Help solve one of society’s most important challenges - the caregiver shortage.
Caribou has been recognized as one of Canada's Top 10 Fastest-Growing Technology Companies by The Globe and Mail and Deloitte's Technology Fast 50™ list.
Hybrid work-culture: The team primarily operates out of Toronto with one day a week in-office. Options to work remotely - we just care about getting the best work done.
Compensation & perks: Competitive salary, healthcare benefits and summer half-days.
Values-driven team: Low-ego, high-character people who move fast, stay humble, and sweat the details

Use of AI

Every application is reviewed by a human, and a member of our team will be present for every interview. Like many companies today, we use AI note-taking tools to help capture conversations accurately, and some interviews may be recorded for training or review purposes. Any use of AI is intended to support our team, not replace human decision-making in the hiring process.

Vacancy Status:This posting is for an existing vacancy.

Equal Opportunity Employer

At Caribou, we understand the value of having a diverse team. We believe in providing equal opportunity employment regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. Please contact roxyATcaribou.care if you have any questions or need support in any way.

Apply on caribou.breezy.hr About employer

More about this job

Responsibilities

You will own the end-to-end customer performance for enterprise accounts, managing everything from initial implementation to renewals and scale-ups. Additionally, you will collaborate with cross-functional teams to drive strategic projects and deliver data-driven insights to improve caregiver engagement.

Requirements

The ideal candidate has at least 2 years of experience in customer-facing roles, preferably within consulting, high-growth startups, or the healthcare sector. You must possess strong communication skills, a growth mindset, and the ability to thrive in an ambiguous, fast-paced environment.

Skills

Customer success
Relationship management
Data storytelling
Project management
Consulting
Behavioral psychology
Strategic planning
Communication
Data analysis
Problem solving
Stakeholder management
Organization
Attention to detail
SaaS
Cross-functional collaboration

Benefits

Healthcare benefits
Summer half-days

Visa sponsorship

Not detected in the job text

Hiring contact email

roxy@caribou.care

Keywords

Customer Success Manager
Enterprise
SaaS
Home Care
Caregiver Engagement
Data Storytelling
Behavioral Psychology
Strategic Accounts
Implementation
Renewals
Cross-functional
Data Analysis
Stakeholder Management
Startups
Consulting
Project Management
Relationship Management
Growth Mindset
Operational Efficiency
Agentic Layer

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Work requirements

Jobs in Canada