Jobs in Canada

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Added 1 min ago
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Human Resources Generalist
GoodWork.ca
Vancouver, BC
- Full-time
The Human Resources Generalist will lead and direct all human resources functions and provide operational support to PSF staff. Key responsibilities include, developing, implementing and…
Added 1 min ago
SS
Tennis Saskatchewan - Executive Director
Sask Sport
SK · Saskatchewan, Canada
- Full-time
…Canada, and community partners, the Executive Director will lead the implementation of Tennis Saskatchewan’s strategic plan while ensuring strong governance, sustainable financial…
Added 1 min ago
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Fire Alarm Technician
BGIS
Montreal, QC
- Full-time
The Fire Alarm Technician will report to the Regional Operations Manager. In this role, the Fire Alarm Technician will be responsible for completing code-compliant testing and inspections.…
Added 1 min ago
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Operation Model and Service Transition Analyst, Contact Centre
Miratech
Kitchener, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 1 min ago
IS
DevOps & Cloud Infrastructure Engineer
Idealogical Systems Inc
Markham, ON
- Full-time
Lead incident response and root-cause reviews, and implement preventive improvements.
Added 1 min ago
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Operations Lead - Full Time
sephora.com
Guelph, ON
- $22.2 to $26.1 CAD / hour
- Full-time
As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team.…
Added 16 mins ago
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Senior Systems Analyst - DocuSign Platform
Akkodis
Toronto, ON
- Contract
Work Model: Hybrid - 3 days per week in office
Added 16 mins ago
Sales Manager
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Manage working relationships with all internal support departments (logistics, Operations, Finance, COM, POM ) through regular touch bases.
Added 16 mins ago
CI
Bilingual French/English Learning & Development Specialist (Contract)
CoreFactor Inc.
ON · Montreal North South, Ontario
- Contract
This position is hybrid and will require the successful consultant to be onsite four (4) days per week in the Montreal region · Must have strong internal consulting, change management, and indirect influencing skills
Added 16 mins ago
CI
Manager, Cyber Security Governance, Rish & Compliance (Permanent)
CoreFactor Inc.
ON · Etobicoke Northwest (Clairville / Humberwood / Woodbine Downs / West Humber / Kipling Heights / Rexdale / Elms / Tandridge / Old Rexdale), Ontario
- Full-time
This position is hybrid and will require the successful incumbent to go into the office two (2) days per week
Added 46 mins ago
GC
Lead Environment, Water Compliance
Glencore Canada
Sparwood, BC
- $108,000 to $127,000 CAD / year
- Full-time
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 46 mins ago
GC
Administrative Assistant, Recruitment (Temporary)
Glencore Canada
Sparwood, BC
- $55,800 CAD / year
- Temporary
Reporting to the Lead, Recruitment, the Administrative Assistant, Recruitment is responsible for supporting our Central Recruiting team in all recruitment processes and assisting in the…
Added 46 mins ago
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Bilingual French/English Learning & Development Specialist (Contract)
CoreFactor
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
This position is hybrid and will require the successful consultant to be onsite four (4) days per week in the Montreal region · Must have strong internal consulting, change management, and indirect influencing skills
Added 46 mins ago
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Senior Transportation Engineer
Englobe
Dartmouth, NS
- Full-time
…innovation and collaboration are an integral part of our daily…
Added 46 mins ago
SC
Technical Specifications Coordinator
SYSTRA Canada
Montreal, QC
- Full-time
…project controls, the Technical Specifications Coordinator will lead the development, coordination, integration, and quality assurance of technical specifications across the High-Speed Rail…
Added 46 mins ago
GC
Associate Development Manager - FC
Game Companies
Vancouver, BC
- Full-time
Document production and partner workflows, including process steps, POCs, lead times, handoffs, and dependencies.
Added 46 mins ago
UO
Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
In accordance with the BC Criminal Records Review Act, must have ability to provide a clear criminal record check
Added 46 mins ago
RT
PRE-OWNED SALES MANAGER
Regency Toyota Vancouver
Vancouver, BC
- Full-time
Working closely with the General Manager and fellow Sales Managers, you will help oversee the day-to-day operations of the sales department and lead a high-performing team while driving…
Added 46 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Coquitlam, BC
- $50,000 to $100,000 CAD / year
- Full-time
Work closely with account managers, sales colleagues, and operations and marketing teams
Added 46 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Vancouver, BC
- $50,000 to $100,000 CAD / year
- Full-time
Work closely with account managers, sales colleagues, and operations and marketing teams
Added 46 mins ago
C
Manager, Cyber Security Governance, Rish & Compliance (Permanent)
CoreFactor
Toronto, ON · Etobicoke, ON
- Full-time
This position is hybrid and will require the successful incumbent to go into the office two (2) days per week
Added 46 mins ago
TI
Financial Analyst II
tappCONNECT Inc.
AB · Edmonton, AB
- Full-time
Reporting to the Team Lead, Financial Planning & Analysis (FP&A), this role combines full-cycle accounting, financial reporting, forecasting, budgeting, and strategic analysis. You will…
Added 46 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Burnaby, BC
- $50,000 to $100,000 CAD / year
- Full-time
Work closely with account managers, sales colleagues, and operations and marketing teams
Added 46 mins ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
Burnaby, BC
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 46 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Burnaby, BC
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…

Caribou

Customer Success Manager - Enterprise

Toronto, ON, Canada

Base salary: $80,000 – $95,000 CAD · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Base salary: $80,000 – $95,000 CAD
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 2+ years of working with customers or managing relationships (bonus for consulting, high-growth startups, or home/healthcare experience)
Posting language: English
Posted: Nov 3, 2026

Original job description

The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis – a shortage of care workers.

At Caribou, we're on a mission to solve the caregiver crisis. When caregivers feel valued, recognized, and financially secure, they stay longer, deliver better care, and strengthen our communities.

Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations. Our platform interfaces with office staff and front-line caregivers to facilitate meaningful recognition, stronger relationships, and operational efficiency.

Caribou was recently recognized as one of Canada's fastest-growing companies by both The Globe and Mail (#4 in technology) and Deloitte's Technology Fast 50™ – and we're just getting started! Join us as we transform how care organizations recognize and retain the people who make care possible.

The Opportunity

We’re looking for a Customer Success Manager to lead strategic enterprise customer accounts. This opportunity is for a compassionate problem solver who thrives in fast-paced environments and is looking to make a meaningful impact with the largest home care companies in North America.

Customer Success at Caribou combines consulting, project and relationship management, analytics, data storytelling, and applying behavioral psychology principles to caregiver engagement program design. This role will report to the Head of Enterprise Customer Success. Success in this role will be defined by your ability to drive measurable outcomes for your customers and identify and manage risk to value-attainment. You’ll collaborate with executive and senior-level stakeholders and influence product enhancements to maximize value to enterprise home care companies.

What You Will Be Doing

Owning customer performance end-to-end, from implementation through renewals and scale-ups, for enterprise agencies and strategic accounts
Leading and coordinating launches of new customers across North America
Collaborating with cross-functional teams to identify new ways to solve customer issues and unlock maximum value
Supporting home care agencies with innovative strategies, best practices, and data analysis
Turning ambiguity into repeatable systems as we scale (building playbooks, mapping the customer journey, etc.)
Working cross-functionally with product, operations, integrations, and other teams on strategic projects or new growth opportunities

About You

2+ years of working with customers or managing relationships (bonus for consulting, high-growth startups, or home/healthcare experience)
High integrity and reliability – you do what you say you’re going to do, and your customers and teammates know it
Growth mindset and a hunger for feedback – you grow fast because you’re actively looking for opportunities for professional development and getting better at what you do
Excellent communicator (written and verbal), able to adapt to different situations and stakeholders
Low-ego team player, deeply empathetic, and a self-starter who thrives without a playbook in front of you
Excellent organization and attention to detail

Nice to have (but not required!)

Experience in Customer Success, SaaS products, and/or startups
Experience working with executive or senior stakeholders
Comfortable working with and managing large sets of data
Evidence of teaching yourself something hard – a domain switch, a stretch role into unfamiliar territory, or going from beginner to credible in a new area
Strong storytelling skills – you can take messy data and shape it into a clear narrative for an executive audience

Compensation

Base salary: $80,000 – $95,000 CAD
Annual performance bonus

Why You’ll Love Working Here

Purpose with impact: Help solve one of society’s most important challenges - the caregiver shortage.
Caribou has been recognized as one of Canada's Top 10 Fastest-Growing Technology Companies by The Globe and Mail and Deloitte's Technology Fast 50™ list.
Hybrid work-culture: The team primarily operates out of Toronto with one day a week in-office. Options to work remotely - we just care about getting the best work done.
Compensation & perks: Competitive salary, healthcare benefits and summer half-days.
Values-driven team: Low-ego, high-character people who move fast, stay humble, and sweat the details

Use of AI

Every application is reviewed by a human, and a member of our team will be present for every interview. Like many companies today, we use AI note-taking tools to help capture conversations accurately, and some interviews may be recorded for training or review purposes. Any use of AI is intended to support our team, not replace human decision-making in the hiring process.

Vacancy Status:This posting is for an existing vacancy.

Equal Opportunity Employer

At Caribou, we understand the value of having a diverse team. We believe in providing equal opportunity employment regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. Please contact roxyATcaribou.care if you have any questions or need support in any way.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage strategic enterprise customer accounts end-to-end, from implementation and launch through renewals and expansion, while driving measurable customer outcomes and managing risks to value attainment. Partner with customers and internal teams on data-informed engagement strategies, operational improvements, scalable customer success processes, and product enhancements.

Requirements

Applicants should have at least two years of customer-facing or relationship-management experience, with strong communication, organization, reliability, empathy, and a growth mindset. Customer Success, SaaS, startup, healthcare, executive stakeholder, large-data, and data-storytelling experience are advantageous but not required.

Skills

Enterprise Account Management
Customer Success
Project Management
Data Analysis
Data Storytelling
Stakeholder Management
Communication
Organization
Problem Solving
Cross-Functional Collaboration
Risk Management
Caregiver Engagement
Behavioral Psychology
Process Development
Executive Presentations

Benefits

Healthcare Benefits
Summer Half-Days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Enterprise Accounts
Home Care
Caregiver Engagement
Customer Onboarding
Implementation
Customer Renewals
Account Expansion
SaaS
Data Analysis
Data Storytelling
Behavioral Psychology
Project Management
Relationship Management
Executive Stakeholders
Risk Management
Value Attainment
Customer Journey
Playbooks
Product Enhancements
Cross-Functional Collaboration
Operational Efficiency
Healthcare
Strategic Accounts

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Work requirements

Jobs in Canada